Arlington Heights, IL
|reply to pparks1 |
Re: Another Apology email
I bought a cable modem and called WOW to have it provisioned last night around 5:00 pm CST.
After sitting through a voicemail speech by the CEO offering up her apologies again, I got through to Tech Support after a 5 minute wait. I was up and running in about 15 mins total.
I'm not sure that we should be jumping on the VCs all the time: I've worked with many venture capitalists and in general they leave the running of a company to its own board. I have no knowledge of the inner workings of the management team at WOW but it does seem they're not making the right decisions when scheduling and executing upgrades.
The new modem is humming beautifully and my speeds are right where they should be, so I've got that going for me.