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jdmm72

join:2002-02-12
Nitro, WV
Reviews:
·Suddenlink
reply to stevenwalter

Re: SL Refusing to Install Cable Internet

Yeah, I've worked in tech support for another ISP (BellSouth) in 1998, and that's it. We were told to provide the least amount of information that we could, be as vague as possible. If the customer buys the excuse, that counts as a one call resolution in your metrics.

It's all BS, that's why I try so hard to get past the call centers as fast as possible. They are just there to "soothe" you, not actually fix anything. You can usually get past them to the next levels without doing the crap they ask.


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
So far I've yet to get past anyone from a SL call center, lol. My luck...

jdmm72

join:2002-02-12
Nitro, WV
I did, I had the manager of the local plant calling me. I think Pete enabled that.


moldypickle

join:2009-01-04
Haughton, LA
kudos:2
Well, I did get a call from much the same person where I'm at, but that was also Pete's doing. I highly doubt I would EVER get to someone like that through the phone system though :s