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waste

@telus.net

reply to qlopp

Re: Funny Customer Service Moment

I think it should be apparent by now that MBps and Mbps mean the same thing to most people. It's just something we have to expect and it is generally pointless to try to make a fuss over it - waste of time.


ILpt4U
Premium
join:2006-11-12
Lisle, IL
kudos:4
Reviews:
·AT&T U-Verse

said by waste :

I think it should be apparent by now that MBps and Mbps mean the same thing to most people.

That is kinda like saying a pint is the same thing as a gallon (actually pretty much identical, as there are 8 pints in a gallon).

Unit conversion ignorance should not be accepted or expected


ArgMeMatey

join:2001-08-09
Milwaukee, WI
kudos:1
Reviews:
·RoadRunner Cable
·AT&T Midwest
·voip.ms

said by ILpt4U:

Unit conversion ignorance should not be accepted or expected

Agreed. Sometimes the difference can hit you in the wallet. I have had many problems with phone AND IM chat reps at wireless carriers quoting prices such as 0.10 cents, $0.10 cents, 0.05 cents, and so on.

It's exasperating trying to get them to understand the relevance of decimal points and units, and getting them to express them exactly as in their script or on screen without their own semi-automatic, often inaccurate, addition of a unit.
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