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cvinatoru

join:2008-11-16
Middle Village, NY
reply to patt2k

Re: Evening FIOS Slowdown!

I am in Queens too (Middle Village) and
this is what i get right now. On a 25/25 connection.

Your download
speed is

0.377 Mbps
Your upload
speed is

12.524 Mbps

On Verizon own speed test.


patt2k

join:2009-01-16
kudos:1
reply to Nicko1us

Cvinatoru I am in RDG Queens dont use Verizons speedtest site, it is really no good.

The best site for me to test is speedtest.comcast.net Plainfield,NJ server.


McBane

join:2008-08-22
Plano, TX

Wonder if we're seeing that over-congestion of BPON we predicted with the new Quantum speeds.


serge87

join:2009-11-29
Reviews:
·Verizon FiOS

said by McBane:

Wonder if we're seeing that over-congestion of BPON we predicted with the new Quantum speeds.

I wish some of the posters could post if they are on BPON or GPON and if their issues started before or after Hurricane Sandy. It would be much easier to see a pattern. Many NYC/NJ posters are seeing this problem.


RolteC
0h

join:2001-05-20
Fresh Meadows, NY
kudos:1
reply to Nicko1us

I am on GPON.

I started seeing the Alter.net / Level 3 issue everyone is seeing after Sandy. Maybe not everyone noticed it due to their specific usage patterns / Sandy being priority on TV and people without power everywhere made it less stressful on the networks for a few days most likely.

As for my more direct problem that happens 1-2 a week when my direct first hop goes up in ping and VOD doesn't work, that I suspect is a PON card problem at the CO.


patt2k

join:2009-01-16
kudos:1
reply to Nicko1us

after sandy of course and I am not sure I have the residental fiber box.


guyjr

join:1999-08-30
USA
reply to Nicko1us

I had this exact issue at this time of year two years ago. I lucked out and managed to get a Verizon rep who opened a chat session with a level 3 tech while I was on the phone. They were able to confirm my bandwidth issues at that exact time of night, and opened a ticket. A couple weeks later the problem was fixed, tho I never did get any confirmation from them about what the cause was.

I don't like spreading FUD, but my personal belief is one that I saw posted a while ago here, and that is it is possible that, even tho Verizon aren't necessarily "over" subscribing, that the sheer volume of people hitting the FiOS network over major holidays such as this past one, does cause any weakness in their network to show. I believe that the BPON cards overheat under such load, and possibly cause damage which needs replacing eventually.


brianiscool

join:2000-08-16
Tampa, FL
kudos:1
reply to Nicko1us

Must be us hungry bandwidth user on the 155Mbps - 300Mbps tier.


Tomel

join:2007-11-07
Midlothian, VA
reply to Nicko1us

I just posted on Verizon Direct. Am getting very slow download speeds this afternoon. Provisioned for 15/5, but getting 2-3 Mbs download. Sometimes below 1 Mbs. Have almost always gotten the 15/5 or better.


rmdavis78

join:2002-03-04
Richmond, VA

I'm on the phone with VZ support now, no outtages reported in Midlothian. On the FIOS community forums there is a report of slow speeds in Leesburg from last night. The support is shipping me out a new router so maybe I'll get a Rev I, but so far ONT recycles/router recycles/etc. nothing is getting me above 4-5 Mbps download. Upload seems fine, very consistent 35-40 Mbps.


patt2k

join:2009-01-16
kudos:1
reply to Nicko1us

I will try to call them today when my speeds slow down.



RolteC
0h

join:2001-05-20
Fresh Meadows, NY
kudos:1
reply to Nicko1us

I noticed as of 11:42am today that incoming packet loss (I think only ICMP?) is around 30%! Outgoing is under 1%.

Anyone else seeing this? Maybe ping yourself for a minute or two from an outside computer.


Shran

join:2013-01-02
Midlothian, VA
reply to patt2k

I am in Midlothian, VA and I am having the same issue. About 1 Mbps up and 25 Mbps or more up. I called and Verizon is sending out a new router.

Did anyone get a router and have the issue improve?


rmdavis78

join:2002-03-04
Richmond, VA

They are sending me one. I'm assuming it will be here tomorrow, but I have a feeling the problem is not with the router.


rmdavis78

join:2002-03-04
Richmond, VA

Google ping, showing packet loss:

ping google.com
PING google.com (74.125.228.105): 56 data bytes
64 bytes from 74.125.228.105: seq=0 ttl=56 time=11.615 ms
64 bytes from 74.125.228.105: seq=1 ttl=56 time=14.149 ms
64 bytes from 74.125.228.105: seq=2 ttl=56 time=11.317 ms
64 bytes from 74.125.228.105: seq=3 ttl=56 time=14.213 ms
64 bytes from 74.125.228.105: seq=4 ttl=56 time=14.242 ms
64 bytes from 74.125.228.105: seq=5 ttl=56 time=14.377 ms
64 bytes from 74.125.228.105: seq=6 ttl=56 time=11.424 ms
64 bytes from 74.125.228.105: seq=8 ttl=56 time=11.303 ms
64 bytes from 74.125.228.105: seq=9 ttl=56 time=11.513 ms
64 bytes from 74.125.228.105: seq=10 ttl=56 time=13.880 ms
64 bytes from 74.125.228.105: seq=11 ttl=56 time=11.584 ms
64 bytes from 74.125.228.105: seq=12 ttl=56 time=11.631 ms

--- google.com ping statistics ---
13 packets transmitted, 12 packets received, 7% packet loss
round-trip min/avg/max = 11.303/12.604/14.377 ms

Then traceroute with some rather larger latency, 1st try and 2nd try below:

traceroute to google.com (74.125.228.104), 30 hops max, 38 byte packets
1 L100.RCMDVA-VFTTP-18.verizon-gni.net (98.117.71.1) 858.292 ms 287.964 ms 77.344 ms
2 G0-3-1-5.RCMDVA-LCR-22.verizon-gni.net (130.81.184.86) 5.251 ms 5.801 ms 4.910 ms
3 so-1-1-0-0.ATL01-BB-RTR2.verizon-gni.net (130.81.22.30) 24.957 ms 26.040 ms 25.429 ms
4 so-7-0-0-0.RES-BB-RTR1.verizon-gni.net (130.81.19.42) 54.487 ms 26.019 ms 25.258 ms
5 0.so-3-0-0.XT2.DCA6.ALTER.NET (152.63.39.177) 42.110 ms 26.438 ms 29.945 ms
6 0.so-6-0-1.XL4.IAD8.ALTER.NET (152.63.36.209) 27.121 ms * 25.839 ms
7 TenGigE0-7-0-0.GW7.IAD8.ALTER.NET (152.63.32.198) 27.773 ms TenGigE0-7-1-0.GW7.IAD8.ALTER.NET (152.63.32.202) 28.699 ms *
8 google-gw.customer.alter.net (152.179.50.106) 26.052 ms 26.505 ms 27.061 ms
9 216.239.46.250 (216.239.46.250) 29.992 ms 29.628 ms 29.977 ms
10 72.14.238.253 (72.14.238.253) 29.936 ms 29.624 ms 29.946 ms
11 * iad23s08-in-f8.1e100.net (74.125.228.104) 25.843 ms 26.590 ms

================================

traceroute google.com
traceroute to google.com (74.125.228.96), 30 hops max, 38 byte packets
1 L100.RCMDVA-VFTTP-18.verizon-gni.net (98.117.71.1) 4.706 ms 3.693 ms 4.705 ms
2 G0-3-1-5.RCMDVA-LCR-22.verizon-gni.net (130.81.184.86) 4.126 ms 3.697 ms 4.672 ms
3 so-1-1-0-0.ATL01-BB-RTR2.verizon-gni.net (130.81.22.30) 24.206 ms 23.762 ms 24.657 ms
4 so-7-0-0-0.RES-BB-RTR1.verizon-gni.net (130.81.19.42) 24.892 ms 24.088 ms 24.978 ms
5 * * *
6 0.xe-4-1-2.XL4.IAD8.ALTER.NET (152.63.32.21) 26.131 ms 26.269 ms 27.463 ms
7 TenGigE0-7-2-0.GW7.IAD8.ALTER.NET (152.63.37.94) 30.025 ms * *
8 * * *
9 216.239.46.250 (216.239.46.250) 26.848 ms 29.616 ms 29.934 ms
10 72.14.238.253 (72.14.238.253) 29.957 ms 27.461 ms 29.959 ms
11 iad23s08-in-f0.1e100.net (74.125.228.96) 29.916 ms 28.689 ms 29.980 ms


buckweet1980

join:2011-12-31
Allen, TX

Try pinging your first hop gateway.. This could rule out if its within FIOS or not..

I had the symptoms you're experiencing and it turned out to be a bad PON card at the CO. Downloads were awful, uploads were fine.



More Fiber
Premium,MVM
join:2005-09-26
West Chester, PA
kudos:31
reply to patt2k

said by patt2k:

after sandy of course and I am not sure I have the residental fiber box.

What do you mean by "residental fiber box"?

If you're referring to the ONT, of course you have an ONT, or your service wouldn't be working at all.
--
There are 10 kinds of people in the world; those who understand binary and those who don't.

McBane

join:2008-08-22
Plano, TX

Gotta love Verizon tech support. Multiple users calling in from the exact same town all experiencing slow downloads? SEND THEM ALL NEW ROUTERS, that should fix them up! LOL

Next will be a tech visit when the problem is least likely to occur, and in 3 months you MAY get escalated to someone from networking or higher level tech support who can actually see the problem.

I try to cut out the BS at the nip since I worked tech support in high school. Tell them you are connecting directly to your ONT and still see the slow speeds eliminating the router from the equation entirely. Show them pings going to your gateway IP showing packetloss and the times that it occurs. You'll still probably get a little run around but it gives them a lot less wiggle room and forces them to actually investigate the problem.


Shran

join:2013-01-02
Midlothian, VA

1 edit

I did some traceroutes to yahoo, google, etc. They seem to work fine until they leave verizon, then it goes from less than 14ms to over 100ms. It looks like the last hop on verizon is the "tengige" router. Tyring to get from there to google is slowing down.

C:\>tracert www.google.com

Tracing route to www.google.com [173.194.75.105]
over a maximum of 30 hops:

1


rmdavis78

join:2002-03-04
Richmond, VA
reply to Nicko1us

This is crazy, to my gateway:

ping 98.117.71.1
PING 98.117.71.1 (98.117.71.1): 56 data bytes
64 bytes from 98.117.71.1: seq=0 ttl=127 time=94.994 ms
64 bytes from 98.117.71.1: seq=1 ttl=127 time=160.602 ms
64 bytes from 98.117.71.1: seq=2 ttl=127 time=83.192 ms
64 bytes from 98.117.71.1: seq=3 ttl=127 time=98.149 ms
64 bytes from 98.117.71.1: seq=4 ttl=127 time=206.021 ms
64 bytes from 98.117.71.1: seq=5 ttl=127 time=123.070 ms
64 bytes from 98.117.71.1: seq=7 ttl=127 time=660.744 ms
64 bytes from 98.117.71.1: seq=8 ttl=127 time=38.296 ms
64 bytes from 98.117.71.1: seq=9 ttl=127 time=76.137 ms
64 bytes from 98.117.71.1: seq=10 ttl=127 time=3.336 ms
64 bytes from 98.117.71.1: seq=11 ttl=127 time=46.171 ms
64 bytes from 98.117.71.1: seq=12 ttl=127 time=6.510 ms

There is obviously a problem at the CO. Now just to wait and see what's going to get fixed when.


Tomel

join:2007-11-07
Midlothian, VA
reply to Nicko1us

Internet speed back up to normal this morning. Obviously was a problem on Verizion's side.


patt2k

join:2009-01-16
kudos:1
Reviews:
·Verizon FiOS

1 edit
reply to Nicko1us

My internet seems to be ok as of today and it's after 7PM the tech in Verizon Direct has also made a ticket to verizon maybe that helped, I don't know yet, will report soon.

9:47 PM
back to square 1...


patt2k

join:2009-01-16
kudos:1
Reviews:
·Verizon FiOS
reply to Nicko1us

Whoever is in New York , try this speedtest site when your speeds go down I was suprised that many speedtest servers wont handle my upload for example but, SuddenLink speedtest handles everything perfectly!.

»spdtst-dlls.tx.centurylink.net/



Stuey27

@verizon.net

Hey guys,

I pay for the 150/65 Fios Internet Package. I live in Nassau County, Long Island and I normally get 18 mbps download speed but now it's showing 10 mbps max but it seems alot slower. I notice this issue about a day or two ago.



More Fiber
Premium,MVM
join:2005-09-26
West Chester, PA
kudos:31

said by Stuey27 :

I normally get 18 mbps download speed

Wired or wireless?

18Mbps sounds like wireless. If that's the case, there are a lot of factors that could be decreasing your wireless download speed.
--
There are 10 kinds of people in the world; those who understand binary and those who don't.

ScrawnyB

join:2004-05-18
Carlisle, PA
kudos:1

He could also mean 18MB/sec which would be about spot-on for 150Mbit service. Jus' sayin'.



Stuey27

@verizon.net
reply to More Fiber

Wired. I mean (MB/S), I used to always get max speed.


patt2k

join:2009-01-16
kudos:1
Reviews:
·Verizon FiOS

said by Stuey27 :

Wired. I mean (MB/S), I used to always get max speed.

What you get to this server to New York ?

»spdtst-dlls.tx.centurylink.net/


Stuey27

@verizon.net

Update: It seems back to normal now.



RolteC
0h

join:2001-05-20
Fresh Meadows, NY
kudos:1

Yes it does. According to my charts, as of 11:30pm; spiked up a bit and its back to "normal" again now. Testing at 154 down which is "normal".

These problems also start almost instantly once they do and just stay that way for hours. Bandwidth hungry people must all come out at night.