 roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | reply to hm
Re: Info: Length of time Canadian ISPs retain IP address logs said by hm :And I'll use Start as an example for surpassing the need of data retention. Or maybe you could use Start as an example of how a simple customer request asking about our retention policy was answered by the CEO within an hour, who was completely forthcoming with the current policy and committed to shortening that period upon review. I'd imagine that if I was on the other side of that conversation I would think it was pretty cool to see how responsive and customer-focused that company was.
Just say'n.  |
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 hm
@videotron.ca | Oh i'm not knocking the openness on that part. Just answering people is above what a lot of other ISP's are doing, as we are seeing. But you are surely not the only one keeping data for a year. It wouldn't surprise me to see an ISP hanging on to data for even longer than this.
As I said, these will just be some examples. These aren't written complaints or anything. Just going to call for info. It's not like PIPEDA spells thing out either.
What is also troubling is that certain ISP's think that parts of their privacy policy are secret and for internal use only. Videotron did this (was in a press release), and it seems Ebox is similar but worse in many ways. So yeah I have a few ISP's I will be using as examples.
But if privcom tells me I can put these in writing as a complaint w/o being a customers of the various companies, then I will. Because Quite frankly, how are people suppose to know stuff if things are kept secret or the ISP owner refuses to answer (you are not in this boat). |
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 dillyhammerA. Good. Start.Premium,MVM
join:2010-01-09
Hamilton, ON
kudos:9
 ·Start Communicat..
 ·Cogeco Cable
·TekSavvy DSL
·Caneris
| reply to Toastertech
said by Toastertech:Start Communications - 12 months, working on a system to possibly get rid of logs
My understanding is that they are reviewing the process to see if the length of time can be shortened, not gotten rid of.
I'm on auto-pilot at the moment, I'll let the next court date come and go at least, and see what flows from that.
I'm hoping I and the rest of us may be pleasantly surprised, though I'm not holding my breath.
Mike
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Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged |
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| reply to rocca
said by rocca:said by hm :And I'll use Start as an example for surpassing the need of data retention. Or maybe you could use Start as an example of how a simple customer request asking about our retention policy was answered by the CEO within an hour, who was completely forthcoming with the current policy and committed to shortening that period upon review. I'd imagine that if I was on the other side of that conversation I would think it was pretty cool to see how responsive and customer-focused that company was. Just say'n. Well.....yeah.....after you disparaged my baby face good looks by calling me a troll! LOL!
As you can see from all the posts, there is a pretty good business model brewing for a company that takes customer privacy to the next level. Now imagine all these people taking your industry leading privacy solution to multi-thousand member sports forums and social media. After all, that is how I learned about TSI and left Rogers after almost 2 decades. |
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| reply to Toastertech
Actually, the questions ought to be in multiple parts:
1) Current log retention policy & proposed log retention duration
2) Does the ISP currently do DPI?
3) What is the ISP's stance on government mandated DPI, Bill C-30?
ie, do they conceptually support it, are they opposed, if opposed how much opposed .... blow with the wind or will they support a public fight against C-30?
4) What is the ISP's position vis-a-vis what their 'partners' (Bell/Rogers/Shaw/Telus) will do to sell out the customers of the indie ISP?
These are questions which help us gauge the commitment of the ISP to privacy. |
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roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | reply to hm
said by hm :Quite frankly, how are people suppose to know stuff if things are kept secret or the ISP owner refuses to answer (you are not in this boat). Absolutely and I would not be surprised if the CRTC expanded their review on something like the 'wireless code of conduct' to all telecommunications providers in the future. |
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hm
@videotron.ca | said by rocca:said by hm :Quite frankly, how are people suppose to know stuff if things are kept secret or the ISP owner refuses to answer (you are not in this boat). Absolutely and I would not be surprised if the CRTC expanded their review on something like the 'wireless code of conduct' to all telecommunications providers in the future. Yup.
Also, I just may try and involve the CRTC after new years as well as Privcom. Privcom stated on many occasions that the CRTC is just as involved in all this as they are and are in complimentary roles. Privcom also stated the CRTC has more power than they do when it comes down to the privacy aspect of telecom.
So I have a lot of questions to ask them after new years. Now it's all a matter of who I get on the phone. |
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| reply to Toastertech
Updates, see original post |
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| reply to MaynardKrebs
MaynardKrebs, well put, if you do not mind I will include these questions in any inquires to ISPs going forward.
said by MaynardKrebs:Actually, the questions ought to be in multiple parts:
1) Current log retention policy & proposed log retention duration
2) Does the ISP currently do DPI?
3) What is the ISP's stance on government mandated DPI, Bill C-30?
ie, do they conceptually support it, are they opposed, if opposed how much opposed .... blow with the wind or will they support a public fight against C-30?
4) What is the ISP's position vis-a-vis what their 'partners' (Bell/Rogers/Shaw/Telus) will do to sell out the customers of the indie ISP?
These are questions which help us gauge the commitment of the ISP to privacy.
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1 edit | reply to rocca
said by rocca 
Absolutely and I would not be surprised if the CRTC expanded their review on something like the 'wireless code of conduct' to all telecommunications providers in the future.
Which of course would take it out of the political sphere. As a Conservative supporter, I can $cream in con$ervative ears...but absolutely vacuum in CRTC ears.
Big mistake was not limiting damages to simple loss of commercial value. I can see where someone downloaded a $5000 piece of software or an entire library of movies would pay the piper, but hardly a $1 business model to a 12 year old downloading a tune.
Of course, if the courts only award $100 damages, you can do something about that by charging $200 per IP for "administration".
Worse yet, politics being what it is, the next government will just leave it in place and blame the other guy. |
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| Logs? What logs? We don't keep logs as it is just another server to have to maintain. |
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| Back on topic......
That's it? All we can come up with is info on three providers? |
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| I already told you why would an isp want to divulge this info to you voluntarily. It only empowers you. That's the last thing they want. They want you to be a sheep, part of the herd. You know..
If it gets bad enough I'll just drop off the net and use anon wifi everywhere. |
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Reviews:
·ELECTRONICBOX
| said by Riplin:I already told you why would an isp want to divulge this info to you voluntarily. It only empowers you. That's the last thing they want. They want you to be a sheep, part of the herd. You know..
If it gets bad enough I'll just drop off the net and use anon wifi everywhere.
Actually, according to PIPEDA, they don't have a choice in the matter. They have to not only provide the answers on how long they store your personal information, but also have to show it to you if you request them to do so..... |
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| reply to Toastertech
Updates
Teksavvy - 3 months, future unknown at this time
Start Communications - 12 months (update - currently under review »IP logging retention ) 27 Dec 12
Bell Canada - so far the answer from the Bell Direct forum page, is that the information falls under the Bell Network and Security teams and is not available to Bell Direct 27 Dec 12 (Update one week later no further information from Bell as of yet) 7 Jan 13
Received contact information for Cogeco will try there for some answers. |
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hm
@videotron.ca | said by Toastertech:Updates
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Bell Canada - so far the answer from the Bell Direct forum page, is that the information falls under the Bell Network and Security teams and is not available to Bell Direct 27 Dec 12 (Update one week later no further information from Bell as of yet) 7 Jan 13
Received contact information for Cogeco will try there for some answers.
Bell Direct told you that?
Seems to me the answer to this would fall under the hat of Bell's Privacy Officer, not Bell Network and Security.
However, this raises a question since they stated this to you. Does Bell security maintain logs longer that what Bell privacy mandates and over-rides Bell privacy? If so, under what circumstances?
Since this was just a general question tossed at Bell and nothing private, you should paste the whole conversation here. |
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| Bluwest Inc. www.bluwest.com (Wireless Internet Services) in the Greater Kitchener/Waterloo and surrounding area. No logs what so ever. In fact your masked behind a 1 public IP as all the network IP's are internal unless you request a public (which is free) |
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roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | reply to rocca
As promised, we have reduced our retention/automated purge process. It is now at 90 days. |
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| said by rocca:As promised, we have reduced our retention/automated purge process. It is now at 90 days.
Where is the one week?
This is no different from TSI so why would I or any other TSI customer change to you? |
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| reply to scorpido
said by scorpido:Bluwest Inc. www.bluwest.com (Wireless Internet Services) in the Greater Kitchener/Waterloo and surrounding area. No logs what so ever. In fact your masked behind a 1 public IP as all the network IP's are internal unless you request a public (which is free)
Perfect. A trolls nightmare. |
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