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vaughanman

@teksavvy.com
reply to mlord

Re: Upgrading Firmware on Thompson DCM475

called TekSavvy complaining about the droppouts. They sent rogers to check the lines - no issue found. I called back Teksavvy, and asked about modem swap despite warranty date passing. They send me a (free) new DCM476 modem and now problems all resolved ! My 1 year was up in august so they gave me service despite 4 months over the purchase anniversary...I'm happy with Teksavvy !!!



TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10

Glad the modem fixed the issue, if you have any other questions you know where to find us.

Cheers,

TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.