Howdy y'all - I'm trying to sort out my folks' DSL connection in northern Alabama over the holidays.
The connection seems to drop in and out all day, every day. I've observed the problem with both their Netgear DGN2200 ADSL+/router device, and an old Speedstream 5260/5660 I've hooked up to test things. The overseas AT&T support desk confirms that IP connectivity is coming up and down all day, but apparently they have no way to access historical line quality information? (ie: you have to call them while the circuit is dead?) They're sending out a guy (on Christmas Eve, whoa!) to have a look at the box outside tomorrow, but figured I'd start a thread here anyway.
The Speedstream modem seems to provide much more detailed information about the failures as they happen.
On the 5260/5660 ATM Statistics page:
AAL5 Statistics:
Transmit Receive
SDUs 180422 285695
Cells 507658 8372901
Octets 20206982 398118127
Errors 72 0
Discards 72 762
SAR Timeouts 0
CRC Errors 753
Oversized SDUs 0 0
On the 5260/5660 DSL Statistics page:
DMT Statistics ATU-R ATU-C
Received Blocks
Transmitted Blocks
Corrected Blocks 0 0
Uncorrected Blocks 0 0
Failures ATU-R ATU-C
Loss of Framing 2 2
Loss of Signal 13 15
Loss of Link 14 14
Loss of Power 0 0
Errored Seconds 14 18
15-minute Interval Statistics ATU-R ATU-C
No. of 15-min Intervals with Data 8 8
No. of Intervals with no Data 88 88
Elapsed Seconds in Interval 278 278
Loss of Framing Seconds 0 0
Loss of Signal Seconds 4 2
Loss of Link Seconds 51 51
Loss of Power Seconds 0 0
Errored Seconds 4 3
Received Block Count
Transmitted Block Count
Corrected Block Count 0 0
Uncorrected Block Count 0 0
Current 1-day Statistics ATU-R ATU-C
Current Elapsed Seconds 6576 6576
Loss of Framing Seconds 11 12
Loss of Signal Seconds 26 21
Loss of Link Seconds 267 267
Loss of Power Seconds 0 0
Errored Seconds 39 44
Received Block Count
Transmitted Block Count
Corrected Block Count 0 11617
Uncorrected Block Count 650 512
The house (2003 construction?) is wired with two lines into every jack (inner/outer pair), separated by floor (ie: two pieces of CAT-5 that end up outside, apparently color-coded by floor - so there's probably a junction box for each floor that breaks out into circuits for the individual wall jacks).
At this point, the DSL modem is the only device connected to the house wiring, and only one pair of the downstairs wiring is connected to the BellSouth box outside. Picture of the wiring mess attached.
Any ideas from y'all, or perhaps things the AT&T guy might look for while he's out here?
Thanks in advance!