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CoxVegas

join:2011-07-25
Las Vegas, NV
kudos:6
reply to bryant313

Re: [ALL] Cox Annual Speed Upgrade

said by bryant313:

so i called cox today and was asking about the new firmware for my Cisco DPQ3212 and was told cox does not do firmware updates and you have to download and install them your self and was told this by 3 different reps

i thought Cox was supposed to push new firmware to the modems automatically?

so i called one more time and spoke to one more rep who told me that Cisco pushes their updates through Cox and if you want the newest firmware you have to call Cisco

i have never had this many issues with trying to get some firmware before

Our front line people really don't know about the different firmwares.

New firmwares are generally slow-rolled (unless it's a security fix), automatically over a few weeks. The various people on here can force an update to an individual modem if required (usually you get a new modem with an ANCIENT firmware and it hasn't been hit by the automatic sweep yet).


odog
Cable Centric Vendor Biased
Premium,VIP
join:2001-08-05
Atlanta, GA
kudos:10
reply to Beezel

sigh.

If you can, please find out what location this happened in. It's clear we need to do a little refresher course on how modem firmware works.

BTW, the tier1 reps generally don't do manual code upgrades. The process is automated to happen in the middle of the night. During the shift between one version to another, we can however manually upgrade you to the "new" code. After that "new" code is approved, it is automatically deployed each night to any modem that doesn't have it.


bryant313

join:2011-05-24
Las Vegas, NV
reply to CoxVegas

i was able to get the new firmware

i got it some time late last night


bryant313

join:2011-05-24
Las Vegas, NV

looks like it will be year 3 of price increase followed by no internet speed increases


kboxvegas4

join:2001-11-29
Las Vegas, NV
kudos:1

Just got off the phone with Cox about my node issues, looks like the speed upgrades are hitting Jan 31st. Premiere is going to 50/10 and ultimate is going to 150/20. This is for Las Vegas, dont know about the rest of the markets.


EyeInTheSky

join:2010-09-20
Las Vegas, NV

That would be awesome....but sounds too good to be true.


bryant313

join:2011-05-24
Las Vegas, NV
reply to kboxvegas4

i certainly hope that is true but i think the rep meant to say that premier would go to 36 down and 10 up and ultimate would go to 100 down and 20 up but i could be wrong here



AnonPhx

@cox.net

I just got off the phone and was told preferred was going to be 25/5, Premier was going to 50/10 and Ultimate was being raised to 150/20.

This was for the Phoenix market and was also told it was coming Jan 31st.


Azlen

join:2010-05-03
Peoria, AZ

That's good news. I wonder if the data caps will change as well.


bryant313

join:2011-05-24
Las Vegas, NV
reply to AnonPhx

no kidding well if were getting positive results i guess it can be safe to say its very possible hopefully its true and the reps are not embellishing it


Smith
Premium
join:2000-07-13
reply to AnonPhx

I was told the same thing today for Las Vegas. That's great news!



jh20001
TheSaint

join:2012-11-18
Las Vegas, NV
reply to bryant313

I still don't think it's impressive unless they work on the down/up ratio a little better. I want to see 50/20 in Vegas. 50-25 is even better giving it a 2-1 ratio but 50/20 will do. For crying out loud quit choking the upstreams. My network has so many video-related devices (home monitoring with 8 cameras, netflix streamed all throughout the house, 2 xboxs, video telecommunications and more). It is HORRIBLE (unbearable) with 2.5 up and 10 won't be that much more impressive to me. Let's see 20. The tech can handle so much more, so at least 20. It's like they want to keep milking it and milking it until the cow shrivels up and dies. Just get with the times already lol. I want to evolve. I want everything to evolve. Take advantage of what is about to come real soon, in regards to future tech that will require larger bandwidth pipes (and that will be nothing compared to 4k and 8k which is right around the corner).


lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI

Well jh20001 See Profile, if you really think cox is just holding back on you, you are really sadly mistake. The D3 upgrades were a big boost to the download capacity, but upstream is still very limited. With the current system in place, there is a max of 5 available upstream channel's, and the low frequency channel's are easily affected by noise related issue's. Which can cause the low channel's bandwidth capacity to be cut in half due to noise. If you want better download/upload speed ratio's, I suggest you finding a better place to live that can offer you FTTH, and has the capacity to offer the kind of speed's you want.

Because the boost in upload speed, we are starting to see with the upstream channel bonding. Is mostly likely gonna be the biggest increase in upload speed in the next couple year's. Since the next project cable company's are gonna work on is Docsis 3.1, which will help open up some more upstream capacity. For the kind of speed you would like, even if cox did that with the current setup. You want to talk about overloaded node's? Because that is what will happen on the upstream side, causing node split's, which are not cheap for the company. They are just playing it smart, while still giving a decent boost in upload speed.

The key thing that need's to be discussed next really, is the residential internet bandwidth cap's. As the current cap's have been the same for the last couple year's, and now with these bigger boost in speed's. It only makes sense the cap's should be raised some.



skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2
Reviews:
·Clear Wireless
·Cox HSI
·Verizon FiOS
reply to kboxvegas4

I am skeptical of 150/20 because a few markets in New England got their upgrades and Ultimate was bumped to 100/20 and caps were unchanged.

»ww2.cox.com/residential/rhodeisl···ult_0329

150/20 would be really sweet though.


Needleinthha

join:2009-11-30

said by skeechan:

I am skeptical of 150/20 because a few markets in New England got their upgrades and Ultimate was bumped to 100/20 and caps were unchanged.

»ww2.cox.com/residential/rhodeisl···ult_0329

150/20 would be really sweet though.

I agree, I seriously doubt we would have higher speeds than new england where they have fiber to compete with...the only competition here is us west...er...qwest, wait, i mean century link. they can keep changing their name but their service has sucked for centuries. i would be happy if we would get upgraded to 100/20. but even that sounds too optimistic to me...guess we will see.


jh20001
TheSaint

join:2012-11-18
Las Vegas, NV

50/20!!!


Rob_
Premium
join:2008-07-16
Mary Esther, FL
kudos:1

It may not be official, there appears to be that premiere is now up to 45 megs according to their website.

Would be nice if Ultimate got an increase.

This is pathetic, Cox..

-Rob



unfeo

@cox-sd.net
reply to bryant313

Will the increases affect Business speeds?


bryant313

join:2011-05-24
Las Vegas, NV

1 edit
reply to Smith

i was also told the same things today when calling cox for a packet loss and tilling on the tv

i was told premier is going too
62mbps down and 12mbps up

ultimate he said was 180mbps down and 30mbps

i think these are with power boost but at these speeds power boost seems unnecessary

and yes he said it would take effect on January 31st



skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2

I think they all have no clue LOL.


bryant313

join:2011-05-24
Las Vegas, NV

well he said he read it off of a email that all cox employes received
and he was a local Las Vegas tech



skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2

No RI which already got their upgrades will be at 110Mb while everyone else gets 180? That makes no sense.

But being an Ultimate user I really hope you are right. 180Mb would be bitchen.


bryant313

join:2011-05-24
Las Vegas, NV

i do understand that but who knows maybe they will raise the Rhode Island speeds as well


bryant313

join:2011-05-24
Las Vegas, NV
reply to skeechan

take a look at this

»[NV] Queen Beatrix of the Netherlands' Birthday Present


Azlen

join:2010-05-03
Peoria, AZ

Queen Beatrix's birthday is Jan 31st BTW. Looks like we'll be getting something nice as well.



jh20001
TheSaint

join:2012-11-18
Las Vegas, NV
reply to skeechan

and I totally agree. Internal communication isn't one of their strong points...of course that always leads to poor external communication.



Anonguy

@cox.net
reply to bryant313

AZ new speeds...

Essential 5/1

Preferred 25/5

Premiere 50/10

Ultimate 150/20

All non powerboost numbers...

I hope everyone has a 8x4 Docsis 3 modem!


Rob_
Premium
join:2008-07-16
Mary Esther, FL
kudos:1

What about here in the gulfcoast?

I have ultimate:



-Rob



jh20001
TheSaint

join:2012-11-18
Las Vegas, NV
reply to Anonguy

Anyone use the Cisco DPQ3212 Doscis 3.0 Cable Modem? How does it handle compared to the Motorola SB6120?

Currently I have the Motorola but (hoping for positive change in the next year or so breaking 100mbit/s for even premier) it may be good to keep an eye out for anything that might be wiser to upgrade to. The Motorola though has to be the most stable modem I have ever used throughout the years.



skeechan
Ai Otsukaholic
Premium
join:2012-01-26
AA169|170
kudos:2
reply to Anonguy

So the 180 is power boosted I guess. Right on! Wonder when SoCal will get it.