Saint Petersburg, FL
MrDan go here »Bright House Networks Direct and post this concern. The IP address however is your local address and I need the WAN IP. Simply go to google and type "What is my IP" and it will tell you. I will take care of it from there. I would hold on the diagnostics thing until I have had a chance to review everything...so call them and ask them to stop if possible. If something needs to be done I'll guide you so it doesn't cost you anything and we'll get this taken care of.