rogers messes up again
Do the usual and call the police who will give you a case number for the fraud(identity theft) and also give them all names at Rogers you spoke to.
The police will do practically nothing, but it does protect you down the road from other instances of 'Rogers approved identity theft'.
Rogers employees at the stores have been known to not bother getting a purchasers ID(but saying they did),,,, among other things(Perp orders cell phone online and have delivered to a dummy address, after the Perp changes your address in your account).
Considering that most if not all places should have a camera on a Point of Sales desk, a police report may be beneficial as if the police can prove you were not at the location, you can hold them liable.