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My2Cents

@start.ca

and thats why I use Credit Cards!

Long story short, bought HP laptop last Christmas, broke down friday. HP wants receipt, didn't have it. Called CC company for record of transaction, turns out it was purchased 370 days ago. HP's response was "Too bad so sad, buy another one at full price". Calls CC company, explained, and asked if there could be any processing delay.

Here's a kicker, CC agent said "You know that you have an extra year of coverage with us right?"

Two lessons learned from this fiasco.
1. Never buy crap from HP. Unreliable and quits right after warranty ends.
2. Put it on a CC, extra year of coverage, where extended protection plans from BB and FS are plain old ripoffs.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4

1 recommendation

When I worked for HP they would have honored your warranty at 370 days. That company has turned into such a shithole.

I've started purchasing anything important with my Amex for that exact reason. Double warranty.


FFH5
Premium
join:2002-03-03
Tavistock NJ
kudos:5
reply to My2Cents
said by My2Cents :

Long story short, bought HP laptop last Christmas, broke down friday. HP wants receipt, didn't have it. Called CC company for record of transaction, turns out it was purchased 370 days ago. HP's response was "Too bad so sad, buy another one at full price". Calls CC company, explained, and asked if there could be any processing delay.

Here's a kicker, CC agent said "You know that you have an extra year of coverage with us right?"

Two lessons learned from this fiasco.
1. Never buy crap from HP. Unreliable and quits right after warranty ends.
2. Put it on a CC, extra year of coverage, where extended protection plans from BB and FS are plain old ripoffs.

But check with your credit card company - not all do what yours did.
--
A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury.

Merry Christmas »goo.gl/Y2AEF


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
Yeah, I have a Visa card that doesn't extend your warranty. All my Mastercards and my Amex do, but the PCFinancial MC I have specifically excludes computers which is a big bummer in itself.


urbanriot
Premium
join:2004-10-18
Canada
kudos:3
reply to My2Cents
said by My2Cents :

1. Never buy crap from HP. Unreliable and quits right after warranty ends.

What model did you get?


My2Cents

@start.ca
The Second Gen Envy 14, looks nice but the quality ain't so...


Ian
Premium
join:2002-06-18
ON
kudos:3
reply to My2Cents
How exactly is it broken? When you get the replacement from the CC company, may still not be a bad idea to get an estimate on fixing it. Maybe one of us would buy it.

And I don't like HP either, but there's a statistical chance that any laptop will break down over that time-frame, no matter who built it.
--
“Any claim that the root of a problem is simple should be treated the same as a claim that the root of a problem is Bigfoot. Simplicity and Bigfoot are found in the real world with about the same frequency.” – David Wong


OverrRyde

join:2007-04-10
Waterdown, ON
Reviews:
·Start Communicat..
said by Ian:

How exactly is it broken? When you get the replacement from the CC company, may still not be a bad idea to get an estimate on fixing it. Maybe one of us would buy it.

And I don't like HP either, but there's a statistical chance that any laptop will break down over that time-frame, no matter who built it.

you don't get a replacement under extended warranty, it basicaly duplicates the original manufacturers warranty


urbanriot
Premium
join:2004-10-18
Canada
kudos:3
reply to My2Cents
said by My2Cents :

The Second Gen Envy 14, looks nice but the quality ain't so...

Hmm that's unfortunate, the specs are reliable on paper (but I hate the touch pad).

highwire2007

join:2008-05-17
Nepean, ON
reply to My2Cents
I bought a MediaSmart server (EX495) from them a few years ago. When I had an issue with it within the warranty period, customer service was very good (it was out of New Brunswick). Then HP got into some financial difficulty, and they abandoned the entire line which means absolutely no service or updates. For consumer products, I'm no longer a fan.

As for credit vs. debit cards, if somebody somehow gets your PIN, with debit card they get away with your real money. With a credit card, you're better protected.


lugnut

@communications.com
reply to My2Cents
I basically buy all my machines from Acer. Good build quality and good prices and they all play nicely with Linux.

On the other hand, back when laptops were still crazy expensive I always used to opt for the extended warranties. The one time one of my old laptops needed service Acer honored their warranty with no muss no fuss.

Nowadays I rarely spend more than $500 on a machine and to me it's simply not worthwhile to get the extended warranties anymore.

As for my credit card, it's a cash back card with no fees. If I weren't such a miser I'd have extended warranty coverage on it but I refuse to pay a fee for the "privilege" of giving Visa my money

Gami00

join:2010-03-11
Mississauga, ON
The "fee" is normally the Bank attached to the Visa.

that's why you can get no fee visa's, and some gold/plat/club whatever visa that does have a fee. It all depends on what extras the card has.

edit: maybe i'm thinking about interest rate.. it's probably both..
mostly likely Visa charges the Banks a flat rate for anything with their Visa/MC card branding transaction system.. Though I'm pretty sure all the extras (services/extra warranty/cashback) and fee are all the Banks/lender though.

Madwand

join:2002-12-03
Toronto, ON
reply to Gone
said by Gone:

Yeah, I have a Visa card that doesn't extend your warranty. All my Mastercards and my Amex do, but the PCFinancial MC I have specifically excludes computers which is a big bummer in itself.

You can't get everything for free. I put everything on my card, spend $25-40k a year on it and even when paying the fee I still get my money's worth. Look around, there are plenty of good cards out there.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
I'm well aware of that. I use my Amex as it warranties everything except for car parts. So does my MBNA Platinum card.


My2Cents

@start.ca
reply to Ian
said by Ian:

How exactly is it broken? When you get the replacement from the CC company, may still not be a bad idea to get an estimate on fixing it. Maybe one of us would buy it.

And I don't like HP either, but there's a statistical chance that any laptop will break down over that time-frame, no matter who built it.

It was a mobo failure, utterly useless without a full mobo swap.

True on the failure part, although some manufacturers have lower 3 year failure rates than others. Failure at 370 days is just bullshit. Last time I checked, ASUS had the lowest failure rate at 15% ish in 3 years. Although my OLD IBM ThinkPad from 2000 still works fine.

Gotta love my american AMEX, superb service for $75 a year. Excellent in watching for unauthorized charges, you buy something and its unusual, they call you to make sure. Also super harsh on unscrupulous merchants (eBay etc). You really do get what you pay for.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
said by My2Cents :

Gotta love my american AMEX, superb service for $75 a year. Excellent in watching for unauthorized charges, you buy something and its unusual, they call you to make sure. Also super harsh on unscrupulous merchants (eBay etc). You really do get what you pay for.

Canadian Amex cards are like that too, that's why I love my Amex as a consumer. As someone who has a merchant account at a business, that combined with the obscenely high merchant fees is why I refuse to take Amex

Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:13
said by Gone:

obscenely high merchant fees

+1


My2Cents

@start.ca
reply to Gone
said by Gone:

Canadian Amex cards are like that too, that's why I love my Amex as a consumer. As someone who has a merchant account at a business, that combined with the obscenely high merchant fees is why I refuse to take Amex

They are not entirely equal, the only reason why I hung on to my Amex is because of the extremely poor offerings here.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
They offer some additional things on US cards, but there are some limitations to some of the offerings (particularly the lost/stolen replacement stuff) that are worse in the US than they are here.