Topic 'Re: Change of service computerized fee' in forum 'Charter Internet/TV' - dslreports.com http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27834358 en Tue, 18 Jun 2013 23:54:30 EDT Tue, 18 Jun 2013 23:54:30 EDT Re: Change of service computerized fee http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27852196 said by wdoa:

Just another reason I'm transitioning my home to OTA. Initially it's costing me a couple hundred for the antenna, mast, rotor and installation. Charter and the other Cablecos just don't get it. There is a growing segment of the population that is not able or willing to pay a monthly cable bill that increasingly looks like a car payment (except it never ends)

EXCELLENT POST!

The executives might get it, but then who is going to help fund their outrageous salary and perks. Like that "chopper" service Mr. Rutledge used to have with Cablevision? LOL]]> http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27852196 Mon, 24 Dec 2012 02:13:59 EDT Re: Change of service computerized fee http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27851810 --
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»www.mozilla.org/projects/seamonkey/]]> http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27851810 Sun, 23 Dec 2012 21:41:53 EDT Re: Change of service computerized fee http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27850475 http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27850475 Sun, 23 Dec 2012 08:07:07 EDT Re: Change of service computerized fee http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27848436 said by Karl Bode:

So what does this "service computerized fee" actually cover? Is that really its name?

That is the EXACT name, letter for letter, on my bill and as you can see by compuguybna's image.

As I said, it "feels" more like them giving themselves a tip for something they're supposed to do anyway! Can't say as I ever remember seeing it on my bill previously. Not that I've ever changed anything much.

Edit:
The last time I changed anything (Oct. of this year) was when I went through the Direct forum and increased my speed from the 15/3 plan to the 30/4 and got to keep my own modem. There was NO $1.99 change of service computerized fee, as I just went to the Charter site and looked over my previous bills.
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»www.mozilla.org/projects/seamonkey/]]> http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27848436 Sat, 22 Dec 2012 05:11:45 EDT Re: Change of service computerized fee http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27846300 I had a 4.69 tax on charter TV. I DONT HAVE TV from Charter.

There is NO TAX on internet in the state of TN. If you at one time leased a cable modem on the OLD PRICE STRUCTURE, there would be sales tax on the modem lease, but not on the internet service itself.

On the other hand, The state of TN does allow sales tax on "installations". so if you got a FREE INSTALL, you'd more than likely be charged sales tax on the "total retail value of the install",
even though the install was "free".

said by Chubbysumo:

said by compuguybna:

I had sales taxes on both Charter HSI and Phone (supposed to be included under the new packages).

Sales tax should never be added to internet, as in most states right now, it is not considered a taxable good, and it is illegal to collect tax on something and call it a tax, when its not a tax going to the government. unless, of course, you live in Hawaii, New Hampshire, New Mexico, North Dakota, Ohio, South Dakota, Tennessee, Texas, Washington or, Wisconsin. Those are the only 10 states that can legally have a "tax" on internet. Even with that, I live in superior, and I do not see any sales tax on the internet side of my bill.

]]> http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27846300 Fri, 21 Dec 2012 12:22:30 EDT Re: Change of service computerized fee http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27846291 sometimes, you can convince a csr to remove the fee, depends on who you get when you call.
]]> http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27846291 Fri, 21 Dec 2012 12:19:25 EDT Re: Change of service computerized fee http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27845554 http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27845554 Fri, 21 Dec 2012 08:54:39 EDT Re: Change of service computerized fee http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27845427 http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27845427 Fri, 21 Dec 2012 08:12:59 EDT Re: Change of service computerized fee http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27842258 said by compuguybna:

I had sales taxes on both Charter HSI and Phone (supposed to be included under the new packages).

Sales tax should never be added to internet, as in most states right now, it is not considered a taxable good, and it is illegal to collect tax on something and call it a tax, when its not a tax going to the government. unless, of course, you live in Hawaii, New Hampshire, New Mexico, North Dakota, Ohio, South Dakota, Tennessee, Texas, Washington or, Wisconsin. Those are the only 10 states that can legally have a "tax" on internet. Even with that, I live in superior, and I do not see any sales tax on the internet side of my bill. ]]> http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27842258 Thu, 20 Dec 2012 10:23:03 EDT Re: Change of service computerized fee http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27837922
I mean, Feb. 8th? What's wrong with the 1st or 28th, if it's in February? Is that the effective date for everyone, or is it going by your billing cycle?

Don't they already charge for truck rolls?
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»www.mozilla.org/projects/seamonkey/]]> http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27837922 Wed, 19 Dec 2012 05:33:10 EDT Re: Change of service computerized fee http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27837813 said by cork1958:

Just got my bill yesterday with an important notice on it. The change of service computerized fee will be increasing from $1.99 to $2.99 effective Feb. 8, 2013.

I'm assuming that is for when ever you change any part of your service with Charter? Kind of like they are giving themselves a $1 tip for something they are supposed to do anyway as part of their job, if customer requests a change?!

Sheesh! What other half baked charge can some of these company's come up with? :mad:

They need the higher rates to pay for the "free" stuff they are trying to force on people.
Next up, they will charge for gas for truck rolls, that aren't really needed anyway, but the phone people don't care, since it is easier to just send a truck out.
At least with direct, there was a sense that they actually cared to help fix issues, and you were not just another number.]]> http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27837813 Wed, 19 Dec 2012 02:04:00 EDT Re: Change of service computerized fee http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27837008
Seriously....how did those "phone charges" get on there?
Suspicious if you ask me.

How many people just look at the total bill amount send it in and never notice such things???? Plenty...I'd think. ]]> http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27837008 Tue, 18 Dec 2012 20:11:52 EDT Re: Change of service computerized fee http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27836852
I had a 4.69 tax on charter TV. I DONT HAVE TV from Charter.

I had an Early Termination Fee of 65.00.

I had sales taxes on both Charter HSI and Phone (supposed to be included under the new packages).

I had TWO "change of service fees" for $1.99 for hsi and phone. WTF? I added phone, I didn't change it.

I guess I was fortunate I got a good billing rep on the phone, because they credited it all back (obviously wrong in the first place).]]> http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27836852 Tue, 18 Dec 2012 19:22:32 EDT Re: Change of service computerized fee http://www.dslreports.com/forum/Re-Change-of-service-computerized-fee-27836748 --
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I'm assuming that is for when ever you change any part of your service with Charter? Kind of like they are giving themselves a $1 tip for something they are supposed to do anyway as part of their job, if customer requests a change?!

Sheesh! What other half baked charge can some of these company's come up with? :mad:
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»www.mozilla.org/projects/seamonkey/]]> http://www.dslreports.com/forum/Change-of-service-computerized-fee-27834358 Tue, 18 Dec 2012 07:59:19 EDT