dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
669
share rss forum feed

MZB

join:2010-11-25
Dunrobin, ON
reply to AVonGauss

Re: [Voip.ms] voip.ms premium international routing issue

said by AVonGauss:

... Sounds more like a case of I found out the value route is working just as well for me at a lower cost and I want to use the lower cost option. ...

Actually the premium rates for UK landlines are lower ($0.0070) than the value rates ($0.0079).

I put in a ticket for this problem too as I was quite often getting a 503 (call rejected) from my ATA for premium routes to the UK, but the value routes were working reliably. It's apparently fixed, but I'm waiting a while before re-instating the least-cost routing rule in my dial plan.

vp71inet

join:2005-05-12
Englishtown, NJ
reply to PX Eliezer70
said by PX Eliezer70:

... both CallCentric and Voip.MS allow you to enable/disable calls on a country-by-country basis.

So you could (for example) allow US, Canada, UK, and iNum, while blocking other outbound calling.

Did not know that. I will consider this next time ... thanks.

AVonGauss
Premium
join:2007-11-01
Boynton Beach, FL
reply to dillyhammer
said by dillyhammer:

They told me the problem was fixed. They wanted me to switch back to the premium routing to test, but I can't be bothered. It's working for me on the value routes, so why bother right?

Not broke, don't fix it.

Mike

Can't be bothered? Sounds more like a case of I found out the value route is working just as well for me at a lower cost and I want to use the lower cost option. Nothing wrong with that, but let's call it for what it is - after all it took longer to write the forum reply than it would have to switch back to the premium route.


dillyhammer
START me up
Premium
join:2010-01-09
Scarborough, ON
kudos:10
Reviews:
·WIND Mobile
·Start Communicat..
reply to vp71inet
said by vp71inet:

Come to think of it, I have premium routing turned on too and I have been trying to call the UK from Christmas day until today, and calls not going through - perpetually busy.

I will try another server and see if it gets resolved, else I will open a ticket.

The sad part is I thought my Uncle's phone was down, had me worried stiff until he called today. Never did I think the problem was my provider! You see VOIP.MS had been solid to the UK before now.

They told me the problem was fixed. They wanted me to switch back to the premium routing to test, but I can't be bothered. It's working for me on the value routes, so why bother right?

Not broke, don't fix it.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged

PX Eliezer70
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms
reply to vp71inet
said by vp71inet:

The issue was mine. Because of some unknown calls on my other A/C, etc I had been proactive in restricting call features and had turned off international calling on the "Account Setting" --> "Account Restrictions" tab.

Also remember that both CallCentric and Voip.MS allow you to enable/disable calls on a country-by-country basis.

So you could (for example) allow US, Canada, UK, and iNum, while blocking other outbound calling.

vp71inet

join:2005-05-12
Englishtown, NJ
reply to vp71inet
said by vp71inet:

Come to think of it, I have premium routing turned on too and I have been trying to call the UK from Christmas day until today, and calls not going through - perpetually busy.

I will try another server and see if it gets resolved, else I will open a ticket.

The sad part is I thought my Uncle's phone was down, had me worried stiff until he called today. Never did I think the problem was my provider! You see VOIP.MS had been solid to the UK before now.

Now I have egg in my face over this post - the issue was mine. Because of some unknown calls on my other A/C, etc I had been proactive in restricting call features and had turned off international calling on the "Account Setting" --> "Account Restrictions" tab. This was my problem.

Re-enabled and I am making premium route calls again to the UK.

vp71inet

join:2005-05-12
Englishtown, NJ
reply to dillyhammer
Come to think of it, I have premium routing turned on too and I have been trying to call the UK from Christmas day until today, and calls not going through - perpetually busy.

I will try another server and see if it gets resolved, else I will open a ticket.

The sad part is I thought my Uncle's phone was down, had me worried stiff until he called today. Never did I think the problem was my provider! You see VOIP.MS had been solid to the UK before now.

MartinM
VoIP.ms
Premium,VIP
join:2008-07-21
kudos:4

1 edit
reply to grand total
Grand Total, The problem was already submitted to our premium provider. I apologize sincerely if it took some time for your issue.

Anyway, today they fixed it the one route to UK that was broken (Not all destinations were), and I had a meeting with our route guy and we added an extra backup route on the premium routing. I also asked to make routing issues an "emergency" priority.

If tickets start to get posted here periodically, we'll basically have to get out of the forum again. Last year the forum became a place for tickets and complains and we had to take a break from it for that very reason.

Regards and happy holidays
--
Martin - VoIP.ms

grand total

join:2005-10-26
Mississauga
kudos:2
reply to suppafly
Amazing, it's fixed. Perhaps I should have reported the problem here rather than through your ticket system (twice) without resolution.


suppafly
Premium
join:2009-11-27
reply to dillyhammer
Hi

We see you opened the ticket today, the route has been fixed, please update the ticket if you still experience issues.
Thank you!
--
Peter Sahui - VoIP.ms

grand total

join:2005-10-26
Mississauga
kudos:2
reply to dillyhammer
I have more than one ticket on this subject. Never resolved. Try Houston instead of whichever POP you are using, it worked for me.


dillyhammer
START me up
Premium
join:2010-01-09
Scarborough, ON
kudos:10
Reviews:
·WIND Mobile
·Start Communicat..
FYI, I have an open ticket in. Premium routes to some international destinations are failing. For example, I can't get a premium route to the UK at the moment.

Workaround was to switch to the value international routes on my DIDs until they get this fixed.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged