Cox → Re: [VA] Frequent, Short Disruptions in Connectivity

Just an update in case anyone with similar issues is following this thread.

Every 12-13 minutes, for a period of about 6 seconds, my latency spikes as high as 8 seconds. Pings will come back, if wait time is set long enough. (See example below.)

The field service contractor returned to my neighborhood 2 days after the first visit, and replicated the problem by connecting a modem direct to the node at the pedestal in our area.

They have finally agreed to escalate this as it is clearly a problem outside the house. (Something they promised to do 2 days ago.)

As it is the day before christmas, they said not to expect any activity until Wednesday.

Sample Ping:
=========
64 bytes from 173.194.73.104: icmp_seq=10 ttl=48 time=27.490 ms
64 bytes from 173.194.73.104: icmp_seq=11 ttl=48 time=24.427 ms
64 bytes from 173.194.73.104: icmp_seq=12 ttl=48 time=23.951 ms
Request timeout for icmp_seq 13
Request timeout for icmp_seq 14
Request timeout for icmp_seq 15
Request timeout for icmp_seq 16
Request timeout for icmp_seq 17
Request timeout for icmp_seq 18
Request timeout for icmp_seq 19
64 bytes from 173.194.73.104: icmp_seq=13 ttl=48 time=7530.234 ms
64 bytes from 173.194.73.104: icmp_seq=16 ttl=48 time=4528.144 ms
64 bytes from 173.194.73.104: icmp_seq=17 ttl=48 time=3527.409 ms
64 bytes from 173.194.73.104: icmp_seq=18 ttl=48 time=2526.372 ms
64 bytes from 173.194.73.104: icmp_seq=14 ttl=48 time=6530.137 ms
64 bytes from 173.194.73.104: icmp_seq=15 ttl=48 time=5529.069 ms
64 bytes from 173.194.73.104: icmp_seq=20 ttl=48 time=524.995 ms
64 bytes from 173.194.73.104: icmp_seq=19 ttl=48 time=1535.224 ms

Field supervisor duplicated problem at the tap, 3 days ago. Multiple calls to Cox, multiple promises that someone will call me back, still no progress.

Neighbor experiencing same runaround....

Wife calling Verizon....

Problem was fixed sometime yesterday. What a relief.

Thanks to those on this thread who offered help and suggestions.

To those with similar issues: stay at it, keep calling, and dont accept "this is normal" for an answer.