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james_s_w

join:2012-12-24

[VA] Frequent loss of connection

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Hi all,

Hoping for some help here - I've been using Cox HSI for over a year now, no problems until that recent email outage issue. Since then I have been having a ton of issues staying connected, frequent disruptions in service that pretty much make the service unusable. Not sure what happened, I haven't made any changes on my end

I ran pingplotter a number of times over the past couple days whenever I have issues, and I've attached images for those runs.

Also, this is the log from my surfboard 5101 (yes, it's outdated but only ~1.5 years old) - Also I run a router with tomato firmware (WRT54GL) but I have had no issues up to now:
Time Priority Code Description
12/24/2012 10:43 4-Error B603.0 Map Request Retry Timeout
12/24/2012 8:21 4-Error D103.0 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=00:23:74:70:b9:b
12/21/2012 17:52 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
12/21/2012 15:52 3-Critical I002.0 REG RSP not received
12/21/2012 15:51 6-Notice I401.0 TLV-11 - unrecognized OID
1/1/1970 0:01 5-Warning D004.1 ToD request sent - No Response received
1/1/1970 0:01 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=00:23:74:70:b9:be;
1/1/1970 0:01 3-Critical D002.0 DHCP FAILED - Request sent, No response;CM-MAC=00:23:74:70:b9:be;CMTS-MAC=00:1b:
1/1/1970 0:00 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=00:23:74:70:b9:be;CMTS-MAC
1/1/1970 0:00 6-Notice M571.1 Ethernet link up - ready to pass packets
12/21/2012 15:31 6-Notice M571.0 Ethernet link down - not ready to pass packets
12/21/2012 15:27 6-Notice M571.1 Ethernet link up - ready to pass packets
12/21/2012 15:27 6-Notice M571.0 Ethernet link down - not ready to pass packets
12/21/2012 13:43 3-Critical I002.0 REG RSP not received
12/21/2012 13:43 6-Notice I401.0 TLV-11 - unrecognized OID
1/1/1970 0:04 5-Warning D004.1 ToD request sent - No Response received
1/1/1970 0:04 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=00:23:74:70:b9:be;
1/1/1970 0:04 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=00:23:74:70:b9:be;CMTS-MAC
1/1/1970 0:03 6-Notice M572.0 Dhcp Init Failed - Reinitialize MAC...
1/1/1970 0:03 3-Critical D002.0 DHCP FAILED - Request sent, No response;CM-MAC=00:23:74:70:b9:be;CMTS-MAC=00:1b:
1/1/1970 0:00 6-Notice M571.1 Ethernet link up - ready to pass packets
1/1/1970 0:00 5-Warning D004.1 ToD request sent - No Response received
1/1/1970 0:00 5-Warning D004.1 ToD request sent - No Response received
1/1/1970 0:00 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=00:23:74:70:b9:be;
1/1/1970 0:00 6-Notice M571.1 Ethernet link up - ready to pass packets
12/20/2012 16:21 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
12/20/2012 16:21 5-Warning D004.1 ToD request sent - No Response received
12/20/2012 16:21 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=00:23:74:70:b9:be;
12/20/2012 16:21 3-Critical D002.0 DHCP FAILED - Request sent, No response;CM-MAC=00:23:74:70:b9:be;CMTS-MAC=00:1b:
12/20/2012 16:20 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=00:23:74:70:b9:be;CMTS-MAC
12/20/2012 16:20 6-Notice M572.0 Max T6 No Reg Rsp Timeouts - Reinitialize MAC...
12/20/2012 16:20 3-Critical I002.0 REG RSP not received
12/20/2012 16:20 6-Notice I401.0 TLV-11 - unrecognized OID
1/1/1970 0:00 5-Warning D004.1 ToD request sent - No Response received
1/1/1970 0:00 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=00:23:74:70:b9:be;
1/1/1970 0:00 3-Critical R002.0 No Ranging Response received - T3 time-out
1/1/1970 0:00 6-Notice M571.1 Ethernet link up - ready to pass packets
12/20/2012 16:19 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
1/1/1970 0:01 3-Critical I002.0 REG RSP not received
1/1/1970 0:01 6-Notice I401.0 TLV-11 - unrecognized OID
1/1/1970 0:01 5-Warning D004.1 ToD request sent - No Response received
1/1/1970 0:01 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=00:23:74:70:b9:be;
1/1/1970 0:00 3-Critical D001.0 DHCP FAILED - Discover sent, no offer received;CM-MAC=00:23:74:70:b9:be;CMTS-MAC
1/1/1970 0:00 3-Critical R002.0 No Ranging Response received - T3 time-out
1/1/1970 0:00 6-Notice M571.1 Ethernet link up - ready to pass packets
12/20/2012 15:13 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
12/20/2012 11:39 4-Error D103.0 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=00:23:74:70:b9:b
1/1/1970 0:00 6-Notice I401.0 TLV-11 - unrecognized OID
1/1/1970 0:00 5-Warning D004.1 ToD request sent - No Response received
1/1/1970 0:00 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=00:23:74:70:b9:be;
1/1/1970 0:00 6-Notice M571.1 Ethernet link up - ready to pass packets
12/19/2012 11:39 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
12/19/2012 11:39 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
12/19/2012 11:39 3-Critical T005.0 SYNC Timing Synchronization failure - Loss of Sync
12/19/2012 11:38 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
12/19/2012 5:03 4-Error D103.0 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=00:23:74:70:b9:b
1/1/1970 0:00 6-Notice I401.0 TLV-11 - unrecognized OID
1/1/1970 0:00 5-Warning D004.1 ToD request sent - No Response received
1/1/1970 0:00 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=00:23:74:70:b9:be;
1/1/1970 0:00 6-Notice M571.1 Ethernet link up - ready to pass packets
12/18/2012 17:02 6-Notice M573.0 Modem Is Shutting Down and Rebooting...
12/18/2012 17:02 3-Critical R004.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance o
12/18/2012 17:02 3-Critical R005.0 Started Unicast Maintenance Ranging - No Response received - T3 time-out
12/18/2012 17:02 3-Critical T005.0 SYNC Timing Synchronization failure - Loss of Sync
12/18/2012 16:01 4-Error D103.0 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=00:23:74:70:b9:b
1/1/1970 0:00 6-Notice I401.0 TLV-11 - unrecognized OID
1/1/1970 0:00 5-Warning D004.1 ToD request sent - No Response received
1/1/1970 0:00 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=00:23:74:70:b9:be;
1/1/1970 0:00 3-Critical R002.0 No Ranging Response received - T3 time-out
1/1/1970 0:00 6-Notice M571.1 Ethernet link up - ready to pass packets
12/18/2012 4:00 6-Notice E111.0 SW download Successful - Via NMS
12/18/2012 3:59 6-Notice E101.0 SW Download INIT - Via NMS
12/17/2012 20:20 4-Error D103.0 DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=00:23:74:70:b9:b
12/16/2012 8:35 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1/1/1970 1:39 6-Notice I401.0 TLV-11 - unrecognized OID
1/1/1970 1:39 5-Warning D004.1 ToD request sent - No Response received
1/1/1970 1:39 5-Warning D003.0 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=00:23:74:70:b9:be;
1/1/1970 1:38 3-Critical R003.0 Init RANGING Critical Ranging Request Retries exhausted
1/1/1970 1:38 3-Critical R002.0 No Ranging Response received - T3 time-out
1/1/1970 1:37 3-Critical R003.0 Init RANGING Critical Ranging Request Retries exhausted
1/1/1970 1:37 3-Critical R002.0 No Ranging Response received - T3 time-out
1/1/1970 1:37 3-Critical R003.0 Init RANGING Critical Ranging Request Retries exhausted
1/1/1970 1:37 3-Critical R002.0 No Ranging Response received - T3 time-out
1/1/1970 1:36 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1/1/1970 1:35 3-Critical T002.0 SYNC Timing Synchronization failure - Failed to acquire FEC framing
1/1/1970 1:35 3-Critical T001.0 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
1/1/1970 1:35 3-Critical R003.0 Init RANGING Critical Ranging Request Retries exhausted
1/1/1970 1:35 3-Critical R002.0 No Ranging Response received - T3 time-out
1/1/1970 1:35 3-Critical R003.0 Init RANGING Critical Ranging Request Retries exhausted
1/1/1970 1:35 3-Critical R002.0 No Ranging Response received - T3 time-out
1/1/1970 1:34 3-Critical R003.0 Init RANGING Critical Ranging Request Retries exhausted
1/1/1970 1:34 3-Critical R002.0 No Ranging Response received - T3 time-out
1/1/1970 1:33 3-Critical R003.0 Init RANGING Critical Ranging Request Retries exhausted
1/1/1970 1:33 3-Critical R002.0 No Ranging Response received - T3 time-out
1/1/1970 1:33 3-Critical R003.0 Init RANGING Critical Ranging Request Retries exhausted
1/1/1970 1:33 3-Critical R002.0 No Ranging Response received - T3 time-out
1/1/1970 1:32 3-Critical R003.0 Init RANGING Critical Ranging Request Retries exhausted
1/1/1970 1:32 3-Critical R002.0 No Ranging Response received - T3 time-out
1/1/1970 1:31 3-Critical R003.0 Init RANGING Critical Ranging Request Retries exhausted
1/1/1970 1:31 3-Critical R002.0 No Ranging Response received - T3 time-out