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suppafly
Premium
join:2009-11-27
reply to dillyhammer

Re: [Voip.ms] voip.ms premium international routing issue

Hi

We see you opened the ticket today, the route has been fixed, please update the ticket if you still experience issues.
Thank you!
--
Peter Sahui - VoIP.ms


grand total

join:2005-10-26
Mississauga
kudos:2

Amazing, it's fixed. Perhaps I should have reported the problem here rather than through your ticket system (twice) without resolution.


MartinM
VoIP.ms
Premium,VIP
join:2008-07-21
kudos:3

1 edit

Grand Total, The problem was already submitted to our premium provider. I apologize sincerely if it took some time for your issue.

Anyway, today they fixed it the one route to UK that was broken (Not all destinations were), and I had a meeting with our route guy and we added an extra backup route on the premium routing. I also asked to make routing issues an "emergency" priority.

If tickets start to get posted here periodically, we'll basically have to get out of the forum again. Last year the forum became a place for tickets and complains and we had to take a break from it for that very reason.

Regards and happy holidays
--
Martin - VoIP.ms