Spring Hill, FL
Intermittent Internet. Very slow speed when connected.
My Internet connection has tanked in the last hour. I'm supposed to have speeds around 20 Mb/s but I'm only getting 2-4 Mb/s. for testing purposes I've connected my computer directly to the modem. I normally have a Netgear WNDR4500 router in line. While that was connected my wireless was slow and intermittent which prompted me to connect my desktop computer directly for testing. I called BH and they say everything looks fine but they will send a tech out to the house on the 26th to fix the problem. Currently TV is working fine. I've not noticed any problems with that. Yesterday, both TV and Internet were not working for about 4 hours. I'm currently using my phone for Internet access.