TSI Does NOT resell HBELL Services FYI .
They rely on HBELLS last mile to reach your home . And have no choice but to use HBELL techs as they are not allowed to touch those or have any access to HELLS equipment , if HBELL screws up their only recourse is to open a ticket with them .... If you don't care for this arrangement , you can always go to HBELL and pay more for their services