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emak

join:2009-08-28

1 edit

Does anyone know Charter's corporate escalations phone #?

Since there is no way to contact anyone online anymore, does anyone know what the escalations direct # is? I had it once before, but can't seem to find it.


dsl14350

join:2005-06-16
Holland, MI

Re: No more charter direct?


emak

join:2009-08-28
Thanks I just saw that, so I changed my post. I can't understand this decision, what a let down.

zed260
Premium
join:2011-11-11
Cleveland, TN
reply to emak

Re: Does anyone know Charter's corporate escalations phone #?

the esclation number doesnt help anymore besides they changed it with move from saint lious

just file informal complaint with fcc that fixes things quick

emak

join:2009-08-28
Which is better, the FCC or BBB? I've never filed with the FCC and went to the site and only found these options...doesn't sound much like a place to report ongoing connectivity issues?

Unsolicited commercial emails received on a wireless phone

Deceptive or unlawful advertising or marketing by a communications company (does NOT include Telemarketing)

Billing, Service, Availability, and Number Portability Issues

Disability access to communications services and equipment

Problem completing a 911 call from your VoIP phone

I used to have the escalations # and was able to at one point reach an intelligent US based person.

zed260
Premium
join:2011-11-11
Cleveland, TN
Reviews:
·Charter
said by emak:

Which is better, the FCC or BBB? I've never filed with the FCC before and don't know how off the top of my head.. I used to have their escalations # and reached an intelligent US based person

you can do both though fcc is probably better
»www.fcc.gov/guides/filing-informal-complaint

but depending on issue might have to talk to state public service commission

they ushely bend over backwords for those people anyway what trouble are you having

emak

join:2009-08-28
Honestly no trouble at the moment, but I tend to have issues that arise with intermittent internet connectivity every 2-3 months and I need to be prepared when the time inevitably comes again. I'm not going to monkey around with the 800# either, at all.
I happened to just find out that umatter2charter was axed, and was completely floored at the utter stupidity

bumpy

join:2012-12-06
Worcester, MA
email me your phone number and last name. i will take a look at your issues youve been having. I am in Day of Service Esc. I will help you.

cloves69

join:2004-01-11
Midwest
said by bumpy:

I am in Day of Service Esc. I will help you.

Any idea if this site will bring back the Charter Employee list?