Hello! I have Cox HSI in Terrytown, LA. I seem to be getting some packet loss on my connection. I have cycled the power on both the modem and my router. The packet loss happens at random times through out the day. During the packet loss, I have checked the signals on my modem and they are all well within the acceptable ranges posted on this page. Below is the pertinent info on my network...
modem: Cisco DPQ3212C router: Buffalo WZR-HP-G300NH2 with DD-wrt Tested modem on main feed coming into house Tested without router directly into laptop. Disconnected modem and bridged my cell phone's 4g connection into my buffalo router using client mode on dd-wrt and had no packet loss or speed issues.
If there is any other information needed please let me know. I can also send my mac address to a cox tech if that would be useful. Thanks for any help you can provide!
I live in gretna and have been losing connection on and off as well as slow downs around peak hours. It seems that there are connection problems when the weather gets cold and even worst when it get very cold. This is using docsis 3.0 with 4 binding signal.