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anonydad

@bhn.net
reply to BHNtechXpert

Re: A fun forums change for 2013

said by BHNtechXpert:

Starting in just a few days (January 1st, 2013) I'll be looking for those community members who...

- Regularly participate in the forums and are eager to help others and share their technical experience and who offer consistently timely, accurate and sound advice.

- Share the best solution to a customer resolvable technical or service problem with one of our friends

- Share a great tech tip, workaround or method to get the most out of your Bright House Networks services and/or equipment

- Post a high quality community FAQ that benefits our community friends

Community members who consistently demonstrate the above characteristics will be recognized in our online community for their efforts.

To help you identify those tips, tricks, posts and other things that meet this criteria look for my approval flag of the post.

So here's your chance to stand out in our community and help our mutual community friends with their Bright House Networks related user resolvable concerns and also build solid online relationships here at Broadbandreports.com.

That is going to be hard to find.

1. The community can no longer help with issues because they get an almost instant response telling them to go to the private forum.

2. You criticize and dismiss every tip, idea, and solution that is posted by anyone else than yourself.

Just keep doing what you are doing, is easier than having to deal with any other ideas you have.


BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148

2 edits

said by anonydad :

said by BHNtechXpert:

Starting in just a few days (January 1st, 2013) I'll be looking for those community members who...

- Regularly participate in the forums and are eager to help others and share their technical experience and who offer consistently timely, accurate and sound advice.

- Share the best solution to a customer resolvable technical or service problem with one of our friends

- Share a great tech tip, workaround or method to get the most out of your Bright House Networks services and/or equipment

- Post a high quality community FAQ that benefits our community friends

Community members who consistently demonstrate the above characteristics will be recognized in our online community for their efforts.

To help you identify those tips, tricks, posts and other things that meet this criteria look for my approval flag of the post.

So here's your chance to stand out in our community and help our mutual community friends with their Bright House Networks related user resolvable concerns and also build solid online relationships here at Broadbandreports.com.

That is going to be hard to find.

1. The community can no longer help with issues because they get an almost instant response telling them to go to the private forum.

2. You criticize and dismiss every tip, idea, and solution that is posted by anyone else than yourself.

Just keep doing what you are doing, is easier than having to deal with any other ideas you have.

1. The reality is that a significant number of things posted are not customer resovable or require review of customer equipment or account data and therefore will be directed to the direct forums for a resolution. Community members should not have to wait hours or days for a response to their concerns so customer resolvable threads that remain unanswered for a period of time will get an answer from me. None of this is going to change.

2. Thats a pretty harsh statement coming from an anon poster who has never posted here or made the effort to participate in our forums previously. There is a difference between good advice and bad advice the later of which will not go unchecked as it serves the poster with the question and the community at large no good. We want the forums to be a positive place full of good and sound advice that folks can utilize not a place full of the usual broadband and cable "urban legends" and nonsense that pollutes the web.

Anyway thank you for your opinion and based on your post I take it we won't be expecting your contributions to the forums. Have an awesome 2013.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~



Guide_Tim

join:2012-02-28
Taft, CA
kudos:1
Reviews:
·Bright House
reply to anonydad

Looks like someone woke up on the wrong side of bed this morning
I for one love to help and give advice especially on the internet related issues. I see others participating and helping other members in the BHN community a positive thing and I offer 100% of my support
--
Bakersfield Region Taft CA Brighthouse Customer Since 2003



neonhomer
KK4BFN
Premium
join:2004-01-27
Edgewater, FL
reply to anonydad

said by anonydad :

1. The community can no longer help with issues because they get an almost instant response telling them to go to the private forum.

I'm not a big fan of the direct forums either, but they are necessary to prevent account information from being spread across the Internet. I use them because it is a lot easier than spending hours on the phone. I've seen posts where there was community help with little to no BHN intervention.

said by anonydad :

2. You criticize and dismiss every tip, idea, and solution that is posted by anyone else than yourself.

Not necessarily. I've seen (and posted) tips/tricks/fixes that were not shot down.

I'm not a big fan of the direct forums either, but they are necessary to prevent account information from being spread across the Internet. I use them because it is a lot easier than spending hours on the phone.
--
"F is for Fire that burns down the whole town...
U is for Uranium...... Bombs...
N is for NO SURVIVORS!!!!!" Sheldon Plankton

Keep Calm and Carry On


sambowomble
Are you sure? If not check again
Premium
join:2009-11-23
Murfreesboro, TN

Just to ask, is there a reason why maybe you are not a big fan? Is there maybe some improvements that BHN can improve, do more, do less, or anything to make you become a fan? Just curious.