O Canada! > Canadian > TekSavvy > [Cable] Teksavvy and FreePhoneLine.ca not working together

[Cable] Teksavvy and FreePhoneLine.ca not working together

For what it's worth (not much, I know!), I am not having any problems with TekSavvy DSL and FPL right now.

Can you register a PC softphone to FPL? That might give you more information...

reply to marksy
Hello,

I cannot speak for FPL, But with our tektalk service, when something like this happens it means that the ATA is not connecting to the SIP server.

Can you send me the server that you are connecting too? I do not need your username or password.

The FPL server should be voip.freephoneline.ca

reply to marksy
IF that's the proxy, Everything is working on our end. Could you try pinging to voip.freephoneline.ca

Pinging fplproxy.fongo.com [208.65.240.165] with 32 bytes of data:
Reply from 208.65.240.165: bytes=32 time=7ms TTL=59
Reply from 208.65.240.165: bytes=32 time=7ms TTL=59
Reply from 208.65.240.165: bytes=32 time=7ms TTL=59
Reply from 208.65.240.165: bytes=32 time=7ms TTL=59

Ping statistics for 208.65.240.165:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 7ms, Average = 7ms
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TSI Jon F (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
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reply to marksy
By the way, marksy, you might want to try asking your question over here as well: »VOIP Tech Chat

It sounds like something somewhere is blocked or behind a firewall. My guess is it's a hardware setting somewhere and the people there are usually very quick in figuring this out.

Thanks Ekster I will do that.

BTW, John that ping works fine and my ATA registers with FPL every 3600 seconds without fail.

I do have voip.freephoneline.ca set as the proxy.

reply to marksy
Hmmm... I'm at a loss then... I would start with the soft phone idea, and see where that leads.

I have PM's pablob as he said his FPL is working fine with Teksavvy (which makes me feel a little better.

Teksavvy suggested putting the ATA in front of my router (but it has never been). My ATA only has one ethernet connection so this is not possible. But if I need to get a new one I will. Just very confused and frustrated.

Thanks for the suggestions and help all, it is appreciated.

reply to marksy
no problem, Keep me posted. I want to make sure everything is working properly for you.

reply to marksy
I've had FPL for over a year now on TSI Cable, there's been some issues lately with FPL but this is probably the 2nd time they've had issues with their SIP server since I've been with them.

Xuhum,

If it works for you, what modem do you have? Is it the Thomson DCM 476?

Also, is your ATA in front of or behind the router?

Lastly, if it is behind, what ports have you forwarded?

I have a Linksys PAP2 ata and a Linksys WRT54GS router.

Teksavvy support said to put the ata in front of the router, but I only have one ethernet connection on the ata as well as the modem so it would be the only connection I could use.

If you can, can you either post or PM me?

reply to marksy
I have a PAP2T-NA in-front of my router, used to have it behind and it worked fine too but I figured in-front would be better with it's own IP.
This guide looks good »voipfan.net/ATAs/PAP2_freephoneline.php
- NAT Mapping Enable: yes
- NAT Keep Alive Enable: yes
being the most important, didn't need to port forward when I was behind but you can try forwarding port 5060.
To put it in-front I'm just using a switch.
My modem is SB6120.

What do you mean you are using a switch. Just a 4 port?

So line from the modem to the switch, ATA and router into the switch?

Yea, that's exactly what I'm doing.
Although when I want to have access to the ATA's GUI I have to plug it back into the router.

reply to marksy
I also started having issues with FreePhoneLine.ca on Teksavvy cable around 2 months ago when Teksavvy did some DNS server changes. Not sure if that is what caused the problem since it started all of a sudden with no config changes on my. Since issue started, I have tried so many different config changes, port forwards, DMZ, swapping routers, etc and nothing seemed to help. Issue seems to be that at time of registration expiration, the ATA (PAP2-NA) tries to register again but fails with error message "Can't connect to login server". The same ATA has another line running Teksavvy TekTalk and that line does not have this issue. When issue does occur, resetting the ATA seems to resolve the issue until next registration interval. So far the only thing that seemed to help reduce the symptoms is to up the registration intervals so issue does not happen as often since registration does not happen as often.

reply to marksy
You can get two IPs from a cable modem so that's why a switch in front of the router works. However I'd not do that unless nothing else works. First question is does the ATA web interface show registration? Is the problem that it looses reg after a period? Or one way audio etc?

You should never need port forwarding for an ATA. It's little different than your PC using NAT through the router except that it's UDP and in the old days NAT was troublesome with SIP. These days it shouldn't be a problem if the router firmware is reasonably new.

It's either a config issue at the ATA and/or router, or it's an issue at the provider. That's the free service you can use on an ATA with a one time fee right? I used to use the free service to bounce google voice off and forward to a real SIP account but that Alberta loophole has been closed recently so perhaps other things have changed.

I used to use the free FPL client but that thing was bugging out so bad for whatever reason on my PC that I decided to cough up the $50 so I could use XLite instead. In my personal experience, XLite is easily 10X more reliable than FPL's in-house client.

What hardware are you using?