said by whoaru99: said by 15444104:
The problem is that the good work that the previous CEO Mr. Lovett accomplished,
Like bankruptcy and accepting/taking a $20M package from a bankrupt company to leave?
I believe you are speaking of the CEO before Mr. Lovett, and previous to that, they were essentially responsible during the time that Charter was heading down into disaster. Mike Lovett inherited that mess and was trying to turn the ship around. Sure it might not have been fast enough for investors, BUT he was getting the job done slowly but surely. The problem today is that these shareholders and BoD (also have responsibility for mismanagement over the years) are going for a "quick fix" with massive profit in a short time.
Sure they may get higher margins, but you can smell the customers looking to bail now that they are being told to "take it or leave it" with high prices and no choice of value services.
I will be doing that as well.
I was on the phone with Charter today discussing the situation with a CSR (Tim, from their call center in WI). As always every one of them I have spoken to has been helpful, professional, and friendly. I explained that price is what matters most to me and that I had no need for high speeds, only basic 3/1 type of service with internet lite, I made sure to mention that the honest value of that tier and the fair everyday price is what got me interested, and the good product and very good customer service I received kept me a subscriber. He didn't beat around the bush and was up front about the new service packages that new corporate mgnt have bestowed upon them. He mentioned that unfortunately there is no level of service to meet my needs at this time. I mentioned that I appreciate his direct and professional approach and value that, stating that I understand that Charter is in business to make a good profit, but that the new management is losing a modest profit from a promptly paying customer who would have remained with them had they arranged product for such customers.
Informed Tim I would likely be subscribing to ATT U Verse Pro Internet at 19.99/mo for 1 year (free modem after rebate) and perhaps Charter would reconsider their approach with the one size fits all plan.
I added that if they had any wiggle room on the standard price I might be willing to reconsider, but at this time they have no such ability to reduce prices.
I thanked Tim for his help and made sure to mention that if anything I certainly would not be cancelling based on my experience with the customer service folks, he and all the rest had been among the best I have experienced.
To all the rank and file folks (CSRs and Techs) that make Charter "work"... thank all for your great service, it was a pleasure to do business with you.