Topic 'Charter - Cost Doubled - Can't reach by telephone to cancel' in forum 'Charter Internet/TV' - dslreports.com

Re: So long, farewell Charter....

Thu, 03 Jan 2013 21:14:53 EDT

whoaru99 posted : I thought it was rather good in its original version, should have left it. You got it wrong though... it was "d*** beaters", meaning the guys hands.

Re: So long, farewell Charter....

Thu, 03 Jan 2013 21:11:37 EDT

horseathalt7 posted :

said by whoaru99:

My point wasn't intended to address the complete history of Charter's CEOs; only to your high regard for Lovett. None of the other stuff is relevant to the point of Lovett putting his grip on a rather generous cut for the situation too.

Really?

I don't think Lovett is a "great guy", but as CEOs have gone with Charter my experience as a customer leads me to believe that of all the brass tacks they have had in recent memory he has been the most reasonable and balanced one yet. I still believe that to be true.

Nice to see you "cleaned up" your somewhat obnoxious post there.
d*** boots". :uhh:

Re: So long, farewell Charter....

Thu, 03 Jan 2013 20:15:11 EDT

whoaru99 posted : My point wasn't intended to address the complete history of Charter's CEOs; only to your high regard for Lovett. None of the other stuff is relevant to the point of Lovett putting his grip on a rather generous cut for the situation too.

Re: So long, farewell Charter....

Wed, 02 Jan 2013 23:02:48 EDT

horseathalt7 posted : Oh, I'm certain that Neil Smit, was steering the ship as Charter descended into the worst financial situation it had ever been in.

His compensation made Mr. Lovett's compensation look like peanuts.

Neil Smit had a one year compenstation of about 24 million for being a total NONperformer on the job. LOL

Oh and that 20 million dollar yacht was a outrageous perk that CoB Paul Allen had, but I'm sure you forgot this. LOL

I can say that having used Charter for many years that by far the best experiences have been under Mr. Lovett.

Now another CEO that likes to be "choppered" back and forth between his home and job?
:uhh:

Re: So long, farewell Charter....

Wed, 02 Jan 2013 22:39:22 EDT

whoaru99 posted :

said by horseathalt7:

I believe you are speaking of the CEO before Mr. Lovett,

No. But, regardless, it's water under the bridge anyway.

So long, farewell Charter....

Wed, 02 Jan 2013 21:23:36 EDT

horseathalt7 posted :

said by whoaru99:

said by horseathalt7:

The problem is that the good work that the previous CEO Mr. Lovett accomplished,

Like bankruptcy and accepting/taking a $20M package from a bankrupt company to leave?

I believe you are speaking of the CEO before Mr. Lovett, and previous to that, they were essentially responsible during the time that Charter was heading down into disaster. Mike Lovett inherited that mess and was trying to turn the ship around. Sure it might not have been fast enough for investors, BUT he was getting the job done slowly but surely. The problem today is that these shareholders and BoD (also have responsibility for mismanagement over the years) are going for a "quick fix" with massive profit in a short time.

Sure they may get higher margins, but you can smell the customers looking to bail now that they are being told to "take it or leave it" with high prices and no choice of value services.

I will be doing that as well.

I was on the phone with Charter today discussing the situation with a CSR (Tim, from their call center in WI). As always every one of them I have spoken to has been helpful, professional, and friendly. I explained that price is what matters most to me and that I had no need for high speeds, only basic 3/1 type of service with internet lite, I made sure to mention that the honest value of that tier and the fair everyday price is what got me interested, and the good product and very good customer service I received kept me a subscriber. He didn't beat around the bush and was up front about the new service packages that new corporate mgnt have bestowed upon them. He mentioned that unfortunately there is no level of service to meet my needs at this time. I mentioned that I appreciate his direct and professional approach and value that, stating that I understand that Charter is in business to make a good profit, but that the new management is losing a modest profit from a promptly paying customer who would have remained with them had they arranged product for such customers.

Informed Tim I would likely be subscribing to ATT U Verse Pro Internet at 19.99/mo for 1 year (free modem after rebate) and perhaps Charter would reconsider their approach with the one size fits all plan.

I added that if they had any wiggle room on the standard price I might be willing to reconsider, but at this time they have no such ability to reduce prices.

I thanked Tim for his help and made sure to mention that if anything I certainly would not be cancelling based on my experience with the customer service folks, he and all the rest had been among the best I have experienced.

To all the rank and file folks (CSRs and Techs) that make Charter "work"... thank all for your great service, it was a pleasure to do business with you.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Wed, 02 Jan 2013 14:29:23 EDT

whoaru99 posted :

said by horseathalt7:

The problem is that the good work that the previous CEO Mr. Lovett accomplished,

Like bankruptcy and accepting/taking a $20M package from a bankrupt company to leave?

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Tue, 01 Jan 2013 22:13:55 EDT

horseathalt7 posted :

said by whoaru99
You seem to have quite the personal vendetta against this Rutledge fellow. Did he decide your services were no longer needed or something to that effect?

What? You don't think that I am just ONE of a surely growing number of customers that think Charter is once again going down the wrong path?

I have no "vendetta" against this guy.

Don't know him personally, but I wouldn't ever want to considering what I know of him in his previous and current actions on the job.

Being choppered back and forth to his job and home in the tri state area, if not a wasteful expense....looks bad!

The problem is that the good work that the previous CEO Mr. Lovett accomplished, (increased reliability, quality of service, GREATLY IMPROVED customer service and customer SATISFACTION) is being trashed by Mr. Rutledge in his desire for the last penny of profit, which is very shortsighted and asinine.

While it is the job of the CEO to make sure a good profit is made at any company, when you start to lower the ALL IMPORTANT customer satisfaction aspect of a business ( which USUALLY results in many customers leaving in the long term), you are essentially gutting the cash cow.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Tue, 01 Jan 2013 21:33:40 EDT

whoaru99 posted :

said by horseathalt7:

Perhaps so.

I think it was possible that the wealth of general areas being served in the past may have been calculated into the equation (wealthier areas had higher prices) and now that "Chopper Tom" (CEO Mr. Rutledge) is in charge he must figure that all areas are as wealthy as the Tri State area around NYC. :uhh:

You seem to have quite the personal vendetta against this Rutledge fellow. Did he decide your services were no longer needed or something to that effect?

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Tue, 01 Jan 2013 19:29:47 EDT

msmisfit posted : They have been here 10 yrs + ... also. :) Can't remember the name of the former cable company to look up an exact date when it changed.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Tue, 01 Jan 2013 19:19:19 EDT

horseathalt7 posted : Just to clarify, our area has been Charter for at least the last 15 years or so, it appears in my case that something else is going on.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Tue, 01 Jan 2013 19:17:26 EDT

msmisfit posted :

said by DrDrew:

Sounds like your area is finally catching up to what other areas like mine have had for years.

That was the case where I am ... we started catching up last year. This month I got a separate full page notice of my pricing change, which was noted last month in a comments block as upcoming.

I think many of the smaller cable systems acquired by Charter may not have unified their forms completely yet. That probably wasn't a priority when they were bleeding money.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Tue, 01 Jan 2013 18:23:04 EDT

horseathalt7 posted : Perhaps so.

I think it was possible that the wealth of general areas being served in the past may have been calculated into the equation (wealthier areas had higher prices) and now that "Chopper Tom" (CEO Mr. Rutledge) is in charge he must figure that all areas are as wealthy as the Tri State area around NYC. :uhh:

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Tue, 01 Jan 2013 18:11:57 EDT

DrDrew posted : Sounds like your area is finally catching up to what other areas like mine have had for years.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Tue, 01 Jan 2013 17:56:03 EDT

horseathalt7 posted :

said by DrDrew

Your bill doesn't look like this?

It DOES look like that format, BUT under internet..ALL THAT WAS POSTED WAS "HSI Internet" at the price I have been paying for about 10 months...no mention of it being a discounted price at all! It appeared as a regular every day price.

THIS MONTHS BILL has a supposedly new
"regular" price listed above the current price I have been paying for about ten months. Only NOW does it make it appear as a discounted price.

I feel this is REALLY SLEAZY!

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Tue, 01 Jan 2013 17:18:01 EDT

DrDrew posted : Your bill doesn't look like this?
»www.myaccount.charter.com/GETBIN···?ID=2782

Like that example, mine shows the regular price minus any discounts (with the discount name). In the box marked #3 I get any upcoming billing/pricing changes, Live It With Charter point balance,and any upcoming events.

1st page
2nd page

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Tue, 01 Jan 2013 16:36:04 EDT

horseathalt7 posted :

said by whoaru99
Exactly the same here. Plus, I wonder if some are not looking past the summary on the first page to see the line item/itemized details that further into the billing statement.

I'm VERY thorough when inspecting bills of any kind.

I can assure you that NOWHERE within any bill I received during the PREVIOUS ten months was there a mention of any other price listed other than the price I was paying...only with this months bill was a supposedly "regular" price listed.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Tue, 01 Jan 2013 15:55:56 EDT

whoaru99 posted :

said by DrDrew:

Odd... must be a different billing system config in your area. I've had my promo discounts listed on my bills for years.

Then again, upcoming billing changes are also listed up front, 1st page, in a blue callout box next to my current months charges.

Exactly the same here. Plus, I wonder if some are not looking past the summary on the first page to see the line item/itemized details that further into the billing statement.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Tue, 01 Jan 2013 12:25:12 EDT

norton posted : no i disagree - the new price i got was not disclosed on bill - had to wait 3 bills for it to show.

we all should be able to get and see full price in our area - it should not be a hide a seek game.

when i asked charter folks for new pricing i got it from them in writing and their math did not add up. when i asked them about it took a long while to get clarification and at that point price went up 10 bucks more a month,

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Mon, 31 Dec 2012 18:25:07 EDT

mmainprize posted : You got that right, "Take it or Leave It" Pricing compared to what it use to be.

Its Funny, when i agreed to a two year price guaranty i never though i would be guarantied to pay higher prices even when they have lowered prices and taxes. So i can still pay 48 a month for Phone when they now charge 19.99.

Does not seem fair that a company can charge taxes to one customer for a service for up to two years, but not charge the tax for the customer next door. Seems like something is wrong with that.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Mon, 31 Dec 2012 18:12:16 EDT

DrDrew posted :

said by horseathalt7:

It WAS NOT CLEARLY LISTED ON MY BILL UNTIL JUST THIS MONTH. :uhh:

FOR THE PREVIOUS TEN MONTHS THE ONLY THING LISTED WAS THE PRICE FOR HSI THAT I WAS PAYING...nothing more.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Mon, 31 Dec 2012 17:50:17 EDT

horseathalt7 posted :

said by BF69
The regular price IS clearly labeled on your bill. It is on mine. My bill show exactly how much of a discount I am getting.

] It WAS NOT CLEARLY LISTED ON MY BILL UNTIL JUST THIS MONTH. :uhh:

FOR THE PREVIOUS TEN MONTHS THE ONLY THING LISTED WAS THE PRICE FOR HSI THAT I WAS PAYING...nothing more.

I like what's happening on this forum. It IS clear that Charter is starting to feel the heat from the first wave of annoyed and unhappy customers now that the "take it or leave it" plan by the new executive manglement is just starting to take place.

Lets keep the heat on them.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Mon, 31 Dec 2012 16:51:18 EDT

whoaru99 posted : If it's wrong they'll adjust the account. Always have for me.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Mon, 31 Dec 2012 16:31:25 EDT

Shad0wlore posted :

said by BF69:

Probably prorating perhaps? for some reason people don't get they are billed IN ADVANCE. even though it's clearly stated on their bill.

Nah.. not prorating. (Hadn't been able to even check the bill for the last 3 days due to it being marked 'currently unavailable', and the phone support rep couldn't even find us in the system. (useless)

Turns out we're getting a partial month charge, even though we changed packages on the day of our current promotion expiration. (according to previous bill) Service change even shows the date on it.. so their billing system is jacked up.

Have since just contacted an ex-coworker that works in their billing dept to have it looked at, and she agrees the bill is wrong. (Should be about $20 less than it is, because to quote her, max we should have been billed for is 1 day if the new package didn't apply on the day it was supposed to)

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Mon, 31 Dec 2012 12:02:27 EDT

whoaru99 posted : Yeah, mine seems to cover all the bases too.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Mon, 31 Dec 2012 09:58:03 EDT

BF69 posted :

said by norton:

I so agree. Its one thing to raise prices but its another thing altogether to do it without full disclosure. If the product is clearly labeled we just have to learn to take it and we would know how bad the increase would be in advance - not sneaking it in over a 2 to 3 month period.

Charter should price products clearly.

The regular price IS clearly labeled on your bill. It is on mine. My bill show exactly how much of a discount I am getting.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Mon, 31 Dec 2012 09:56:02 EDT

BF69 posted :

said by Ahuacamolli:

Yet another typo... I have no idea, but it wasn't intentional. I presume it's what I get for hitting "I'm Feeling Lucky" instead of "Preview/Attach" and THEN "Post Now!"

Charter TV - Digital Home Package: $ 62.99
CableCARD: $ 2.00
HD Equipment $ $ 5.00
Charter Internet: $ 57.99
Taxes Fees and Charges: 11.22

Total: $ 139.20

Less "Loyalty Discount": $ 16.00

Total Due: 123.20

What's your issue? In my area the old "Digital Home" package is $1 more. Internet is the right price under old pricing for 30 meg. All the other charges are correct.

Under the new pricing the Digital Home( which I believe they call Select ) is $60. Which also include the broadcast fee which is $1.47 in my area and is in the "taxes and Fees" part of the bill. on old pricing

Internet would drop to $50. Other prices would be the same except out taxes and fees which should be less also.

So by going to new pricing your base price should be under $126. Not sure if you still get your $16 "loyalty discount" under new pricing.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Mon, 31 Dec 2012 07:30:58 EDT

norton posted : I so agree. Its one thing to raise prices but its another thing altogether to do it without full disclosure. If the product is clearly labeled we just have to learn to take it and we would know how bad the increase would be in advance - not sneaking it in over a 2 to 3 month period.

Charter should price products clearly.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Sun, 30 Dec 2012 22:56:25 EDT

Ahuacamolli posted : Yet another typo... I have no idea, but it wasn't intentional. I presume it's what I get for hitting "I'm Feeling Lucky" instead of "Preview/Attach" and THEN "Post Now!"

Charter TV - Digital Home Package: $ 62.99
CableCARD: $ 2.00
HD Equipment $ $ 5.00
Charter Internet: $ 57.99
Taxes Fees and Charges: 11.22

Total: $ 139.20

Less "Loyalty Discount": $ 16.00

Total Due: 123.20

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Sun, 30 Dec 2012 02:19:57 EDT

BF69 posted :

said by Shad0wlore:

When I got wind of the Direct (Umatter2Charter) group being dissolved, I got a new package applied because I knew of the issues I'd have in the future...

The new price was supposed to be $158 or so... got a bill yesterday stating $189.

Best part? Since the Direct forums are no longer here, I have no proof that was the rate I was quoted.

Knew I was going to have problems.. just didn't realize it'd be this soon.

So don't feel too bad, you're definitely not alone in billing issues.

Probably prorating perhaps? for some reason people don't get they are billed IN ADVANCE. even though it's clearly stated on their bill.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Sat, 29 Dec 2012 19:45:30 EDT

Shad0wlore posted : When I got wind of the Direct (Umatter2Charter) group being dissolved, I got a new package applied because I knew of the issues I'd have in the future...

The new price was supposed to be $158 or so... got a bill yesterday stating $189.

Best part? Since the Direct forums are no longer here, I have no proof that was the rate I was quoted.

Knew I was going to have problems.. just didn't realize it'd be this soon.

So don't feel too bad, you're definitely not alone in billing issues.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Sat, 29 Dec 2012 12:05:07 EDT

Chubbysumo posted :

said by BF69:

You were probably on a promo and that promo ran out. promos are temporary you know.

60 Mbps internet? Charter has 30 Mbps and 100 Mbps are far as I know. Anyways just dropping the 60 Mbps to 30 Mbps would save you money.

Old price, and maybe their area cannot handle the 100mbps speeds? there were some areas they left at 60mbps and never bumped to 100mbps because they knew their customers would never get it.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Fri, 28 Dec 2012 16:26:03 EDT

horseathalt7 posted :

said by whoaru99:

They sent you a notice of the pending increase and yet you opine they're trying to slide one over on you?

There may be things you don't like about Charter such as not having a lower priced tier to fit you expectations, but they are not to blame for people not reading their bills, not understanding what they sign up for, not keeping on where they're at with things, etc.

Yes, it appears they way they performed their "notification" definitely appears to be muddled.

First the notice of the change is in the "comments" section which normally has NOTHING in it. It is in TINY print and it is on the back of the bill. Also it simply states that the current offer is "about" to expire, instead of simply printing a specific date, which of course they darn well know. The funny thing is that it indicates in the comments that, "there is no need to contact them". They hope I don't contact them. LOL :mad:

The supposed "regular" price of my service ONLY appeared in this months bill, before all I saw was a price for "HSI". It never showed my account as being on a promo offer until this month.

The interesting thing is that when my initial service tier price (internet lite) was increasing by a mere 5 bucks per month, Charter was good enough to send a separate sheet clearly explaining that the service price was increasing and that if I wanted to inquire further I should contact them. This was early this year.

Disingenuous in how I consider this approach.

I totally agree that a customer should read the bill and understand it but it is clear that Charter was hoping that people would possibly miss this notice since it is in tiny print in a section that never has any information in it or it is advertising something.

The change shows all the more how the new management team is trying to soak the customer by vagueness hiding things where most folks won't look commonly.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Fri, 28 Dec 2012 12:09:52 EDT

whoaru99 posted : They sent you a notice of the pending increase and yet you opine they're trying to slide one over on you?

There may be things you don't like about Charter such as not having a lower priced tier to fit you expectations, but they are not to blame for people not reading their bills, not understanding what they sign up for, not keeping on where they're at with things, etc.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Thu, 27 Dec 2012 21:42:37 EDT

NightOwl2 posted : I cancelled the tv portion today, and returned boxes, although expanded basic, 2 thru 74, is still available. That should be disconnected tomorrow. I had digital home package, 2 thru 99, interactive guide, In Demand, 1 extra SD box, taxes and fees, $76.14. My 15Mbps was $50.35 with my own Docsis 2 modem. I decided to upgrade to 30Mbps which includes a Docsis 3 modem.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Thu, 27 Dec 2012 21:42:10 EDT

horseathalt7 posted :

said by cork1958:

I realize I'm only counting 2 (so far and spur of the moment I even mention it) out of how ever many people report in here, but 2 out of the small number here should equate to a larger number of ALL Charter users!

I might be next up. They sent me a notice with my bill ..actually it was in FINE PRINT in the "comments" section that comes as a regular part of the bill, which I figure very few people notice because USUALLY there is nothing printed there.

It says my "promotional offer" is about to expire (I thought it went through April of 2013??) But....

"It is not necessary to contact them unless I want to change my service. "

Only change will be that my service cost will increase by 50%!

It seemed to me that they were "hoping" that I wouldn't notice the increase...LOL

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Thu, 27 Dec 2012 21:30:01 EDT

cork1958 posted :

said by mmainprize:

said by cork1958:

Yay!! :D

Another cancellation due to Charter's arrogance and ignorance!! :p

Second one I've read on here today, isn't it?

Technically,
I'm sad for OP to have to go through these changes, but sometimes you have to do what you have to do!!

You are only counting the customer that canceled and also posted here at DLSR.
I am sure there are more that did not come here to tell us about it.

They always try and say he was on a promo.
But when the price doubles it don't matter what it was customers don't like it.
For that new price he should have been given the GOLD package maybe then he would not have been so mad. But paying as much as the Gold package for a Basic package would piss anybody off so bad i can see why they would cancel and not even want a new deal.

Yes,
I realize I'm only counting 2 (so far and spur of the moment I even mention it) out of how ever many people report in here, but 2 out of the small number here should equate to a larger number of ALL Charter users!
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The Firefox alternative.
»www.mozilla.org/projects/seamonkey/

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Thu, 27 Dec 2012 20:54:47 EDT

BF69 posted :

said by cork1958:

And yet YOU remain a Charter customer despite how bad and evil they are. Interesting.

What is it going to take to make you happy FREE service?

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Thu, 27 Dec 2012 20:22:31 EDT

dsl14350 posted : has increased to $155.20!!!! With a non-descript $16.00 "adjustment", the total due is $ 123.20.

OP, I don't think I get your math....

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Thu, 27 Dec 2012 19:45:41 EDT

mmainprize posted :

said by cork1958:

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Thu, 27 Dec 2012 10:50:06 EDT

cork1958 posted : Yay!! :D

Another cancellation due to Charter's arrogance and ignorance!! :p

Second one I've read on here today, isn't it?

Technically,
I'm sad for OP to have to go through these changes, but sometimes you have to do what you have to do!!
--
The Firefox alternative.
»www.mozilla.org/projects/seamonkey/

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Thu, 27 Dec 2012 10:05:15 EDT

Ahuacamolli posted : Thank you for your suggestions.

1. The reference to "basic, 60Mbps" was a typing error. I had the basic, 30 Mbps service.

2. I'd been a customer of Charter's since 1998, and the cost of my services hadn't been affected by any promotional rate in a very long time.

After posting my message here I contacted the local office of one of my area's congressional representatives. A member of his staff put me in telephone contact with a representative at Charter. After determining that there are no promotions available to me, I cancelled my services from Charter. One of their technicians is scheduled to stop by my home tomorrow to pick up their equipment, and to disconnect their service to my home.

I am now sharing the use of a neighbor's ClearStream 4 Extreme Range DTV Antenna, which is installed in the shared attic space of the building in which I own a condominium unit. I am astounded with the quality of the picture and sound. I didn't know until yesterday that the the quality of the broadcasts of the local network television stations provided by Charter were so detrimentally affected by compression. While there are far fewer stations, the stations I receive are the same as those I watched before.

And I didn't know that my City's free Wi-Fi service was available to my area until I went to change the configuration of my TiVo Premier DVR to utilize the connection to the DTV antenna, and to connect it's modem to my land line telephone service. The Wi-Fi service tests at a steady 5Mbps which is more than adequate for my use.

So far, so good. :)

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Wed, 26 Dec 2012 20:42:30 EDT

NightOwl2 posted : Some companies require the return of equipment (if you have leased a modem or cable box) to stop billing and cancel service. This is the case in my Charter area. I called them earlier today from my cell phone regarding cancellation of my cable service and was told to bring the boxes to local office tomorrow. TWC has the same policy. Comcast will cancel service and give customers 10 days to return equipment.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Wed, 26 Dec 2012 16:33:54 EDT

BF69 posted : You were probably on a promo and that promo ran out. promos are temporary you know.

60 Mbps internet? Charter has 30 Mbps and 100 Mbps are far as I know. Anyways just dropping the 60 Mbps to 30 Mbps would save you money.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Wed, 26 Dec 2012 14:46:40 EDT

horseathalt7 posted : Call the corporate offices at (636) 207 5100

Politely explain what the problem is and tell them you want to cancel immediately.

Re: Charter - Cost Doubled - Can't reach by telephone to cancel

Wed, 26 Dec 2012 14:35:25 EDT

lineofsight posted : If there is an address on the bill, I would send a registered letter to that address informing them that you have tried to call to cancel, and that effective on XX date you are no longer using the service. Then I would take the steps to ensure they can't debit your bank if you are on autopay. After that, the ball is in their court and you have all the proof you need if they try to bill for any additional services.

Charter - Cost Doubled - Can't reach by telephone to cancel

Wed, 26 Dec 2012 12:33:07 EDT

Ahuacamolli posted : It sucks living in the area of Southern California (mis)serviced by Charter Communications. (Merry Christmas).

With my the new bill from Charter Communication for the coming month, the cost for just their basic, 60Mbps High Speed internet service, and their lowest price cable television service, has increased to $155.20!!!! With a non-descript $16.00 "adjustment", the total due is $ 123.20. That's more than double what the same service cost me just over one year ago when it was only $65.00.

I've been trying for three days, without any success, using both a land line, and a cell phone, to contact Charter at the telephone number of 1-888-438-2427, to cancel my services. This morning, I finally resorted to the use of Charter's online internet chat. The following is a transcript of that conversation:

-------

Chat Transcript

A representative will be with you shortly.

You have been connected to Vanessa J.

Vanessa J: It’s a fantastic day here at Charter! My name is Vanessa J and I’ll be your personal advisor. How may I assist you today?

Lindsey: Good morning - I've been trying to call Charter at 1-888-438-2427 for several hours to cancel my services, but my calls aren't being answered. The phone rings 10 times, then goes fast busy. Is Charter aware of that problem? Can I cancel my service via this venue?

Vanessa J: Unfortunately, we do not have the ability to fully cancel an account via online chat.

Lindsey: And I'm calling from the 951 (Riverside, California) area code.

Lindsey: My account runs through today - I can't afford the new price increase and need to cancel before I incur additional charges. How can I cancel?

Vanessa J: Unfortunately, we do not have the ability to fully cancel an account via online chat. In order to process your cancellation, please give us a call at 888-438-2427 and say “Disconnect Service” to be routed to the correct department.

Lindsey: As I first stated, that number is not working.

Vanessa J: Okay unfortunately the online department doesn't have the ability to fully cancel an account

Lindsey: I even called and had an AT&T operator try dialing it.

Lindsey: So, if I can't call, how do I cancel my service?

Lindsey: Do you have a direct, non toll free number that I can use?

Vanessa J: You can cancel via the 888 number or at your local charter office Lindsey

Lindsey: I'm disabled. Don't drive. Can't get to the office. Do you have their direct number?

Vanessa J: Our charter offices unfortunately do not have direct phone numbers.

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I'm trying to force myself to laugh.

Sigh....