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pjschwartz

join:2005-03-25
Savage, MN
reply to RAGEAngel9

Re: [MN] Motorola SB6121 Offical Support yet?

Reach out to MediacomChad via PM and ask him to investigate at his end . . .

RAGEAngel9

join:2002-05-11
Savage, MN
So I had a tech out this morning and it was a non-modem equipment issue in the house. I've already forgotten which piece the tech said specifically but it was either a splitter that was there when I moved in or one of the connectors on the coaxial. Either way he switched it out and I now seem to be at full speed. I'll have to try switching over to my sb6121 later, but I'm just happy to be getting the ultra speeds.
Thanks again to everyone for help and suggestions.


tsduke
Premium
join:2006-03-04
Waterloo, IA
Good to hear. I'm just on standard package, but the SB6121 has made my internet rock solid since installing it. I think the 4 channel bonding helps even the standard packages. Seems it handles any hiccups better.

n_w95482
Premium
join:2005-08-03
Ukiah, CA
Indeed. I installed a Zoom 5341J for my dad recently, who's on one of the grandfathered tiers (15/1?). He's consistently getting around 17 Mbps down, with no fluctuation (more info here). The modem's currently bonding four downstream channels. His old Arris TM502 would fluctuate between 12-15 Mbps.
--
KI6RIT


IA City

@mchsi.com
reply to MediacomChad
I just purchased this modem on the recommendation of a telephone tech support agent. There may be problems with my prior Zoom modem (DOCSIS 2.0) and went to this modem (DOCSIS 3.0) with the hope of achieving better stability after 3 tech visits to my home shows "no wiring issues." Looks like the original firmware remains in place. Has there been any attempt to push the new firmware yet? Here are my specs for reference:

Model Name: SB6121
Vendor Name: Motorola
Firmware Name: SB612X-1.0.5.1-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.
Hardware Version: 5.0
Firmware Build Time: Dec 21 2010 15:52:06

Thanks!


Anonymous
Premium
join:2004-06-01
IA
kudos:2
My guess is Mediacom is not really interested in supporting this modem. I mean other cable cos do as far as I know...
--
I speak for myself, not my employer.


your mom

@mchsi.com
reply to bgrimm
i have mediacom and it works great pay for 12 and get 30 down with it full docsis 3 compatibility on downstream but not upstream cause mediacom does not have docsis 3 upstream


mike1965
Geek4rent

join:2002-09-23
Marion, IL
reply to IA City
said by IA City :

I just purchased this modem on the recommendation of a telephone tech support agent. There may be problems with my prior Zoom modem (DOCSIS 2.0) and went to this modem (DOCSIS 3.0) with the hope of achieving better stability after 3 tech visits to my home shows "no wiring issues." Looks like the original firmware remains in place. Has there been any attempt to push the new firmware yet? Here are my specs for reference:

Model Name: SB6121
Vendor Name: Motorola
Firmware Name: SB612X-1.0.5.1-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.
Hardware Version: 5.0
Firmware Build Time: Dec 21 2010 15:52:06

Thanks!

I had a SB6120. after Mediacom was comvinced it was bad, I got it replaced by Motorola under warranty.....they replaced it with the SB6121....still having same issues....but there is no firmware support for the SB6121...and do not know when there will be
--
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Fire Fighter Forum »firetooltrader.com

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poolShark

join:2002-11-21
Marshall, IL
said by mike1965:

I had a SB6120. after Mediacom was comvinced it was bad, I got it replaced by Motorola under warranty.....they replaced it with the SB6121....still having same issues....but there is no firmware support for the SB6121...and do not know when there will be

I've been considering getting the SB6121, but when something is wrong with your service, cable companies like Mediacom seem to blame your equipment more easily when you own it instead of renting it. So it makes me wonder if I should at least stick to a brand/model that is officially supported. Since the SB6121 isn't officially supported, then that would be reason enough for them to put blame on the modem instead of some other issue.


jay67

@sbcglobal.net
reply to Ferret Face

Re:support for SBG6580

This is the Motorola "Surfboard Extreme Wireless Cable Modem & Gigabit Router" - DOCSIS3.0. I was referred to this model when i called to set up service (15-1) and wanted to simplify the setup. Does anyone currently use this equipment and, if so, what is their experiences with it ? Does mediacom officially support it, since they specifically recommended it ? Also, does Mediacom usually install a "trap" on a new line if you only order cable ? Do not mean to stray off 6121 topic but did not want to create a new thread just to solicit input.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:118
Hello jay67,

The SBG6580 should work with our services, but we would not be able to supply firmware for it.


jay67

@sbcglobal.net
Thanks for reply Chad - As stated, the person I arranged install with recommended this model for those wanting to simplify their setup vs router+modem. I guess it can always go back to Staples if I run into problems. I went with docsis 3.0 version after tel rep verified it was at my residence location, even though I probubly don't need it with 15/1 plan I suspect, but the multichaneling might help overall and I have room to upgrade speed after the 90 day trial is over.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:118
You are welcome. Let me know if you have any issues going forward.


Radio_Guy
Field Engineer
Premium
join:2010-01-20
Clive, IA
reply to bgrimm

Re: [MN] Motorola SB6121 Offical Support yet?

Several months ago I looked into getting a DOCSIS 3.0 modem to replace my 10+ year old modem that was beginning to fail. When I asked MediacomChad about the SB6121, here is what he had to say about it:

said by MediacomChad:

Right now it seems that we can only get official support for modems that Mediacom actually purchases. That being said, I have seen quite a few unsupported modems work on our network just fine.

So until Mediacom decides to purchase the SB6121, they will not support it. Given the pricing of Motorola equipment, I don't see that happening in the near future. I hope they prove me wrong.

I ended up getting the SB6121 and have been very pleased with it.
--
The bitterness of poor quality lingers longer than the sweetness of low cost. (usually)


tsduke
Premium
join:2006-03-04
Waterloo, IA
reply to bgrimm
Is the 6121 already on it's way out? It's in Best Buys ad and is marke as a clearance item.

Looked at Motorola's site and found they no longer show it and now have a SB6141 and S6180 that bond more channels.

Motorola’s easy-to-use SB6141 SURFboard DOCSIS 3.0 Cable Modem unlocks the potential of offering innovative high-bandwidth data and multimedia services to customers. Utilizing the power of DOCSIS 3.0, the SB6141 enables channel bonding of up to eight downstream channels and four upstream channels, which allows an operator to offer its customers advanced multimedia services with data rates of over 300 Mbps for received data and over 100 Mbps when sending data.