It took Acanac 2 weeks and they haven't even contacted Rogers to get my modem setup. I will try giving them a call tomorrow to reimburse two weeks of non-service from December 12 to now and my activation fee. If they are unwilling to do this, I will send their modem back and demand a full refund.
Support was closed Christmas and Boxing Day, however when you finally get online, please email email@example.com and let them know and they will extend your renewal date.
Can you post your ticket # for reference to your issue, if you have opened one. If not here's the online form to support.