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Fergless
Premium
join:2008-04-19
Toronto, ON
kudos:1
reply to carefree

Reimbursement of time lost.

quote:
It took Acanac 2 weeks and they haven't even contacted Rogers to get my modem setup. I will try giving them a call tomorrow to reimburse two weeks of non-service from December 12 to now and my activation fee. If they are unwilling to do this, I will send their modem back and demand a full refund.

Support was closed Christmas and Boxing Day, however when you finally get online, please email billing@acanac.com and let them know and they will extend your renewal date.

Can you post your ticket # for reference to your issue, if you have opened one. If not here's the online form to support.
»www.acanac.com/contactus.php

carefree

join:2012-12-26

Thanks for your reply Fergless. Yesterday the technician showed up unexpectedly at 2pm and installed the modem and activated the modem on the Rogers network. I suppose Rogers is to blame for the late arrival of the tech? Internet is working fine now.