malianx
join:2012-11-24
Clarendon, TX Reviews:
 ·Windstream
| Waste of money, can't be counted on. Since my cellular internet is too slow to work, and the service I am paying windstream for won't even stay connected, I've now lost $15,000 as a result of their fraud.
Don't give this company another dime of your money if you are not getting your full, billed for speed. It will NEVER get better. Only worse.
Years of waiting, still being billed for 12mbit:
|
|
 WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | Please post you home phone number in Windstream Direct or send us a PM and we would be happy to investigate adjusting your monthly bill.
Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com |
|
malianx
join:2012-11-24
Clarendon, TX Reviews:
·Windstream
| I've done both, and never received a credit. The only result I've gotten from the post in "Windstream Direct" is broken provisioning shutting off my already broken internet for days at a time.
Exactly how much of an adjustment do you suppose I should get for:
Still paying for 12mbit.
Feel free to read the post that already exists.
More lies, thanks. |
|
|
|
WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | What date was it sent on roughly? I will look it up.
Aaron
--
We're here to help! wci.broadbandhelp@windstream.com |
|
malianx
join:2012-11-24
Clarendon, TX | No need for rough, its clearly visible at the top of that forum as 24th of November. OVER a month ago.
I can read english, can you? Or do you not even bother to look at that forum when you tell people to post there? |
|
WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:33 | Ok I get the point. Thank you for your point of view. Have a good night and a great holiday season. Again, I work the public forum only.
Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com |
|
malianx
join:2012-11-24
Clarendon, TX Reviews:
·Windstream
| Aha I see, so its just out of a can lies when you say:
Please post you home phone number in Windstream Direct or send us a PM and we would be happy to investigate adjusting your monthly bill.
Aaron
Specialist II
Go look up the definitions of 'we' and 'investigate'. |
|
malianx
join:2012-11-24
Clarendon, TX Reviews:
·Windstream
1 edit | Also, ignore anything they say about posting in the direct forum for credits. I've tried:
We apologize we are technical support and cannot make those billing changes you are requesting. So please call Billing at 800-347-1991. They can assist with your bill.
They cannot give you that, even if they lead you to believe they can, as the poster in this thread did.
If you call the number, you may get lucky and get $10 shaved off a $70 bill. I never have been so lucky even with dozens of hours spent on the phone. |
|
