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eaw3c1

join:2012-11-02
Suffern, NY

[Northeast] New Install

Well, I am going back from Optimum tomorrow in Downstate New York and I was wondering what type of equipment I should receive for a full TV and 75/35 install. I was hoping for one of the new GigE Routers and the 500GB DVR. Just really wondering? Anyone let me know! Thanks


Jackarino
YacCity
Premium
join:2006-12-28
Allendale, NJ
kudos:1
You will probably get the latest equipment
--
Romney - Ryan 2012
Christie 2016

limesmj

join:2013-01-11
New York, NY
reply to eaw3c1
said by eaw3c1:

Well, I am going back from Optimum tomorrow in Downstate New York and I was wondering what type of equipment I should receive for a full TV and 75/35 install. I was hoping for one of the new GigE Routers and the 500GB DVR. Just really wondering? Anyone let me know! Thanks

Just got done with my install this afternoon in NYC apartment. They gave me the latest ActionTec Rev I and a small black ONT with external BBU... I was expecting the large white ONT that I see pics of everywhere but this new ONT is about the size of a small router.


jjam

@bellatlantic.com
thats the desktop ont, used alot in apt buildings


Jackarino
YacCity
Premium
join:2006-12-28
Allendale, NJ
kudos:1
reply to eaw3c1
Houses will most likely get the regular sized ont.
--
Romney - Ryan 2012
Christie 2016


MuDvAyNe
Premium
join:2002-03-02
Brooklyn, NY
reply to eaw3c1
My neighbor had an install last week and got the old DVR box.
--
Mets, Cowboys, Devils


Jackarino
YacCity
Premium
join:2006-12-28
Allendale, NJ
kudos:1
reply to eaw3c1
The Silver dvr with a 500gb hdd?

ScottB

join:2012-12-30
Staten Island, NY

1 edit
reply to eaw3c1
I had an Internet install done in December. They gave me an indoor ONT and a Rev. F router. The self install package for FIOS TV came with two new STB's, one beat up STB and one beat up DVR. I had to go the the Verizon store to swap out the beaters for slightly better beaters. No store in the NYC area had a new DVR. To boot they're still charging me for all 6 boxes. In addition they're charging me $10 more a month for my Triple Play package then my FIOS TV order confirmation says they should. Their system doesn't allow them to see what order confirms they send out. Even after faxing them a copy of the confirmation, they don't do anything. Way too many hours on the phone with Customer Service. Verizon sucks.

lijacobs

join:2010-07-30
Lawrence, NY
kudos:1
call the VZ president's hot line:

212-395-1060 CEO
212-719-3349 fax CEO
212-321-8700 Verizon Executive Customer Service.
(212) 321-8700

Also file a complaint with the BBB


incognito_2u

join:2005-03-15
Malverne, NY

1 edit
reply to Jackarino
"The Silver dvr with a 500gb hdd?"

I think that DVR has a 160GB Hard drive!


Jackarino
YacCity
Premium
join:2006-12-28
Allendale, NJ
kudos:1
Verizon started putting 500gb hdds in 7216 dvrs. Due to shortage of 7232's.
--
Romney - Ryan 2012
Christie 2016

ScottB

join:2012-12-30
Staten Island, NY
reply to lijacobs
Thanks. I'll try those numbers.