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united state

My friend has troubles

My friend is having some troubles with his connectivity, mainly when it rains. Here is his stats from the F@st modem. I'm more 'up-to-date' with the older style 4200, so I can't specifically comment on it because of the newer modem.

Traffic Type:ATM
Link Power State:L0
Line Coding(Trellis):OnOn
SNR Margin (1 dB):13.910.0
Attenuation (1 dB):21.07.5
Output Power (1 dBm):17.812.4
Attainable Rate Rate (Kbps):98241128
 Path 0 
Rate (Kbps):7616896
K (number of bytes in DMT frame):23929
R (number of check bytes in RS code word):1616
S (RS code word size in DMT frame):1.008.00
D (interleaver depth):324
Delay (msec):8.008.00
INP (DMT symbol):1.000.09
Super Frames:309513309513
Super Frame Errors:302
RS Words:210469142629611
RS Correctable Errors:181718
RS RS Uncorrectable Errors s:8520
HEC Errors:270
OCD Errors:00
LCD Errors:00
Total Cells s:945118720
Data Cells s:65970990
Bit Errors s:00
Total ES ES:70
Total SES SES:10
Total UAS UAS:99

What I had suggested was to run a dedicated line and use a NID filter. What do you all think? He is subscribed to the 6meg service. Here is a traceroute too:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
Tracing route to b.resolvers.Level3.net []
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms
  2     1 ms     1 ms     1 ms  MyRouter.Home []
  3    28 ms    28 ms    31 ms  *.*.*.*.dynamic.ip.windstream.net [*.*.*.*]
  4    54 ms    30 ms    30 ms  h46.146.55.139.static.ip.windstream.net []
  5    81 ms    79 ms    82 ms  h30.80.16.72.dynamic.ip.windstream.net []
  6    82 ms    79 ms    86 ms  h18.124.184.173.dynamic.ip.windstream.net []
  7    82 ms    79 ms    78 ms  xe-8-3-0.edge3.Dallas1.Level3.net []
  8    80 ms    78 ms    84 ms  b.resolvers.Level3.net []
Trace complete.

If someone could let me know a course of action he should take, whether it be trying to test the signal levels at the NID or initiating technical support, let me know!

Thanks guys.

I Actually use Windstream
Orange Springs, FL
·HughesNet Satell..

Tell him to listen for any noise on a phone voice line when it rains. If he can tell any change in his phone service, most states they have to fix it or give good reason why it will take longer.

Is the S/N and Atten you posted during rain or normal?
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.18 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck |

Twinsburg, OH
reply to austin_d756

It very well could be an issue out on the cable. Maybe an animal chewed through the cable sheath, which is allowing water into the cable and causing a cross connect. It would be better to have your friend call in and have a technician come out and give everything a once over. It is possible he/she could cause some damage to the phone company equipment on the outside of the home running his own line. If this happens he would be responsible for repair costs, if a Telco tech comes out he could avoid that possibility.

Specialist II
We're here to help! wci.broadbandhelp@windstream.com