Topic 'Re: It's that time of year again' in forum 'OptimumOnline' - dslreports.com

Re: It's that time of year again

Tue, 12 Feb 2013 22:54:00 EDT

DAOWAce posted : Downstream congestion issues due to Obama's State of the Union. Speeds fluctuated between 10-30Mbps, caused very large delays on initiating connections to servers.

Still waiting for the upgrade to 8 channels.

EDIT: What a coincidence, my node was just upgraded to 8 channels 20 minutes ago.

Well, hopefully this resolves the issues that started appearing due to becoming oversold again in the last year and a half.

Re: It's that time of year again

Sun, 27 Jan 2013 20:50:40 EDT

Dingo1 posted : Cablevision has a standard time window of 5pm-8pm. You can schedule a tech to be there while it's happening instead of having him come there at 8am when everything is perfect. It's all guessing at that point.

Also, the squeaky wheel gets the oil. If you get really irate on the phone at 1am, they will dispatch an on-call technician to you even at 1am.

Cablevision just activated 3 more downstream channels in certain areas. Soon to roll out in all areas.

Upstream issues are 'normally' caused by ingress on the node, not necessarily a usage issue. It can be caused by a neighbor coming home at a certain time and turning on a faulty tv for example.

An upstram problem can affect downstream speeds because of TCP ACKS. When downloading, your pc ACKnowledges the receipt of packets. If the ACK is not sent, the downstram packets are retransmitted by the sender, not knowing that you already got them, causing a slowdown.

Re: It's that time of year again

Sun, 27 Jan 2013 20:18:42 EDT

DAOWAce posted : Another night of sporadic speeds and packet loss, this time also affecting downstream.

»www.speedtest.net/result/2467251140.png

Only started happening within the last hour too.

»/r3/smokeping.···39c86.KS

Re: It's that time of year again

Fri, 25 Jan 2013 12:05:04 EDT

Parth posted : I had a tech come out. He replaced my modem and put in a request for a new underground drop. *sigh* Now I can't even call back in until they're done with that.

As expected, 500+ ms pings and double digit packet loss continue.

Re: It's that time of year again

Fri, 25 Jan 2013 00:51:02 EDT

DAOWAce posted : Well, I've been trying to do a livestream tonight, but I'm having a lot of frame drops and now disconnections for seemingly no reason. Finally decide to do a speedtest and I'm at nearly half of my max upload speed.

»speedtest.net/result/2460781738.png

This hasn't happened before.. unless it's a sign of packet loss again.

Doing a traceroute (winmtr) to google.com and it's dropping packets every so often within OOLs systems. Minimal (1-2%), but it's there.

Well, this is great; thought packet loss was a thing of the past. Apparently not!

Edit: »/r3/smokeping.···39c86.KS

Edit2: Resolved hours later by itself, of course. Continuing the trend of BS I had years ago, stopped just after I went to sleep!

But of course, now my downstream is congested; least that doesn't matter for livestreaming.

Re: It's that time of year again

Wed, 23 Jan 2013 15:54:47 EDT

SniperCS posted : 1:50 AM last night

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8:15 PM last night

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9:57 PM

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It's sad because I do most of my work at night so this is making it hard to do anything at all honestly. It stops around ~2-3 AM like nothing ever happened. The day before it started in the morning, and ended in mid afternoon, and then started again at around 8-9 PM and went back into that full cycle. They need to get their stuff together otherwise I'll move back to Verizon. Better to pay $12 more and get 75/35 than to deal with this hassle.

Re: It's that time of year again

Wed, 23 Jan 2013 15:00:48 EDT

andrewc2 posted : Heres 3pm, still fine here. I used to have issues year round before I got a docsis 3 modem, fixed everything here.

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Re: It's that time of year again

Wed, 23 Jan 2013 14:50:02 EDT

anon posted : i went from this:
»imgur.com/GZ3Px2X,qw5D3pk#1
to this:
»imgur.com/GZ3Px2X,qw5D3pk#0

Re: It's that time of year again

Wed, 23 Jan 2013 02:15:55 EDT

andrewc2 posted : Fine here, granted it is 2am.. I'll test again in the afternoon, but I didn't notice any slow down earlier today

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Re: It's that time of year again

Sun, 20 Jan 2013 23:06:14 EDT

Parth posted : Mine started up again now too.

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Re: It's that time of year again

Wed, 02 Jan 2013 07:52:58 EDT

frdrizzt posted : He's been posting about that since October.

Re: It's that time of year again

Wed, 02 Jan 2013 00:20:02 EDT

kickass69 posted : Let's face it, Both Christmas and New Years Day slowdowns like this as DAOWAce points out is just how much cable internet in general is oversold and oversaturated...when most people are home at one time to use it.

Once tomorrow rolls around it'll be fine I bet.

Re: It's that time of year again

Tue, 01 Jan 2013 21:47:59 EDT

frdrizzt posted : If you have someone call, whether there is a field issue, cmts issue, or contention issue, they'd set up an appointment. The rep doesn't need the whole story; a decent chunk of it is irrelevant towards addressing the current issue, especially for the guy on the phone. From my experience, most notes in the appointment history are not even read, just the codes used (slow speeds, docsis 3 modem). If it's evenings, tell them to schedule either a 5-8 PM or 2-5 PM if that covers it too, and make sure you ether are there for the appointment or briefed someone who will be there with the info. If the tech confirms an issue, they'll escalate to OSP.

Re: It's that time of year again

Tue, 01 Jan 2013 20:45:57 EDT

DAOWAce posted : Yet another night of poor speeds.

[att=1]

It's taken 46 minutes to buffer a 10 minute 1080p Youtube video; yay for actually counting something this time.

I'd try getting one of my family members to deal with calling, but I'm the one with all the information of everything that's happened in the last few years. *sigh*

Faster than 70% of the US.. how disappointing this country is. What a coincidence that I just got done talking about the country's high speed internet penetration.

Re: It's that time of year again

Fri, 28 Dec 2012 20:34:39 EDT

DAOWAce posted : There have been 5 channels in my area for at least a year now.

It's actually when those channels were added that my severe packet loss issues were finally resolved.

Internet was basically 100% advertised speeds at all times back then. Fast forward a year and a half and now it's become oversaturated to the point where 'peak times' cause me to fall below half avertised speed on busy days.

The connection becomes useless for streaming even 480p video on days where a lot of people are home, like the snowstorm yesterday.

Oversaturation and oversold nodes, what CV is known for. I'm better off than most people who've had speed issues, but it's still fairly bad on those days.

Re: It's that time of year again

Fri, 28 Dec 2012 04:27:55 EDT

frdrizzt posted : Are there 5 channels in your area? I don't really know my NJ geography very well.

Nodes are generally split based on usage stats, not call volume. Whoever you want to contact, it doesn't matter to me, but before aiming for someone that high when you haven't had an issue for an extended period of time prior to October when you started posting about it.

Re: It's that time of year again

Fri, 28 Dec 2012 02:48:09 EDT

DAOWAce posted :

said by frdrizzt:

You have been talking to people for months, just the wrong people. You could have contacted CV with less effort than all the posts you made in the past few months. Live chat support is nice when you don't want to be on the phone.

Live chat and even the direct forum here do nothing. Starting from the bottom of the pile when I have direct access to the top isn't a logical thing to do.

The only problem is that I really have an issue with speaking to people over the phone; but that's the only contact method I have, except for Wilt; though he just gets supervisors and the like to contact me, over the phone, so even that isn't an easy solution.

Ideally, I'd speak to someone via text methods, but the world is never ideal. This is why I say "until it annoys me enough".

Still; not like they're going to want to give in to a node split without a bunch of other people calling in from the same node. That's the only thing that needs to be done to resolve the issue; no more, no less. (Well, unless they can somehow add more bonding channels.. don't think that's possible right now)

Re: It's that time of year again

Thu, 27 Dec 2012 19:16:48 EDT

Network Guy posted :

It's peak time so I'm not surprised about the upload, but it's working ok otherwise.

Re: It's that time of year again

Thu, 27 Dec 2012 01:54:54 EDT

frdrizzt posted :

said by DAOWAce:

Thanks to the storm and a ton of people home, the connection is now atrocious.

720p video streaming is actually impossible this time.

Give it a few more times before it annoys me to the point I force myself to start talking to people again. What a nightmare that's going to be.

Re: It's that time of year again

Wed, 26 Dec 2012 22:51:03 EDT

kickass69 posted : Seems to be running fine over here.

Standard Tier:

Re: It's that time of year again

Wed, 26 Dec 2012 22:04:01 EDT

DAOWAce posted : Thanks to the storm and a ton of people home, the connection is now atrocious.

720p video streaming is actually impossible this time.

Give it a few more times before it annoys me to the point I force myself to start talking to people again. What a nightmare that's going to be.

Re: It's that time of year again

Mon, 10 Dec 2012 23:58:55 EDT

DAOWAce posted : I talked to CV so much I was sending e-mails back and forth with Wilt himself.

It got so irritating that when the problem was finally solved (at no thanks to anyone working on my situation), I never returned any calls with the supervisor I was talking to as I was just so exhausted with dealing with it on and off for TWO YEARS (and before that, 3 months straight) and was glad it was finally over.

This is why I have been so reluctant to start contacts again. I don't want to deal with it yet again.

Re: It's that time of year again

Mon, 10 Dec 2012 23:52:23 EDT

Jmartz posted : If you are on BOOST+ getting those speeds you need to call them and complain. They will fix it. Just call them every day it will get expensive to keep sending out trucks eventually someone will escalate it because the technicians don't work for free... cost them money, trust me it will get fixed.

Or you can post in the Optimum Direct forum.. give them your modem MAC address and let them try to see what is going on before sending someone out.

Re: It's that time of year again

Mon, 10 Dec 2012 23:03:12 EDT

DAOWAce posted : Screwed for me too.

Boy, I can't wait to see if the packet loss starts again.

said by Seemsodd :

Opening email isn't affected by slow upload speed.

It is if it's packet loss affecting the line, as I unfortunately have 2 years of experience dealing with.

Re: It's that time of year again

Thu, 06 Dec 2012 20:09:50 EDT

Network Guy posted : I clocked in 48/7 just now, right around the time frame when the slowdown was happening. Guess it's fixed.

Woo yay

Re: It's that time of year again

Fri, 30 Nov 2012 22:28:35 EDT

TheWiseGuy posted : Well, I rarely upload so I did not care as I was still seeing good download speeds (I only have standard). It went on for weeks before I posted. It was cleared up within 2 days after I posted.
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Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.

Re: It's that time of year again

Fri, 30 Nov 2012 22:11:44 EDT

Network Guy posted : I've been taking the wait-and-see approach. I know it will eventually go away. But if it doesn't in a couple days, I will post there.

Re: It's that time of year again

Fri, 30 Nov 2012 17:31:53 EDT

TheWiseGuy posted : Upload speeds that low in the past, have to the best of my knowledge, not been due to congestion. I assume you have posted in the direct forum. When they occurred to me a year or 2 ago, they managed to fix it pretty fast after I posted in that forum.
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Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.

Re: It's that time of year again

Fri, 30 Nov 2012 17:20:57 EDT

Network Guy posted : Every residential ISP oversubscribes. It's the nature of the business. I wouldn't imagine it being cost-effective to reserve a certain amount of bandwidth for each customer at the current customer price points. Cablevision might be one of the fewer ISPs offering unlimited, un-metered service but that doesn't mean it costs them any less to provide that.

I'm just saying that they need to keep in check those abusing the local pipe. I'm aware of my generous upload speed capability, doesn't mean that I'm willingly going to use it all the time disregarding the potential impact on everyone else.

Re: It's that time of year again

Fri, 30 Nov 2012 16:35:00 EDT

kickass69 posted : Fios has shown us that the whole 'cable is shared thus bandwidth/speed will get degraded' has really worn thin on most of us. Any ISP should be able to handle all its customers it signs up without any slowdown. Oversubscribing when this time of year rolls around really bites any cable ISP in the ass.

Re: It's that time of year again

Fri, 30 Nov 2012 09:49:43 EDT

Network Guy posted : My only other options are Clear and Verizon DSL, neither of which appeal to be at present price points and value. But if this doesn't improve, I may walk as well. This is bullshit.

Re: It's that time of year again

Fri, 30 Nov 2012 07:43:31 EDT

n2jtx posted :

said by Network Guy:

Not sure if I buy that. It's back to normal for me now at 6:46AM.

My service is also back to normal in the morning and during the day too. In a way it makes sense. Not many people around during the day using their service. At night, everybody is on and the lack of bandwidth becomes apparent rather quickly.

It is getting rather annoying and if I do not see a nighttime improvement soon, I'll contact them again. Funny thing is FiOS is now an easy option. My old POTS line got knocked out during the storm and Verizon decided that rather than fix the copper line they would replace it with FiOS. The only thing it is providing is a dialtone for my landline but all the FiOS hardware is installed and can provide any FiOS service. All Verizon has to do is provision it.
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I support the right to keep and arm bears.

Re: It's that time of year again

Fri, 30 Nov 2012 06:46:50 EDT

Network Guy posted :

said by n2jtx:

I contacted CV support and they said there are issues with the network due to line damage from Sandy. If I understand their reasoning, various nodes are overwhelmed due to insufficient bandwidth on the remaining cables.

Not sure if I buy that. It's back to normal for me now at 6:46AM.

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Re: It's that time of year again

Thu, 29 Nov 2012 17:33:15 EDT

anon posted : Opening email isn't affected by slow upload speed.

Re: It's that time of year again

Thu, 29 Nov 2012 17:27:53 EDT

kickass69 posted : I wonder what their excuse would be if Sandy didn't occur.

Re: It's that time of year again

Thu, 29 Nov 2012 17:22:10 EDT

n2jtx posted : I've been seeing it too starting around 6:30-6:45pm. I contacted CV support and they said there are issues with the network due to line damage from Sandy. If I understand their reasoning, various nodes are overwhelmed due to insufficient bandwidth on the remaining cables. He looked up my account and said my area is scheduled for a major rebuild.
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I support the right to keep and arm bears.

Re: It's that time of year again

Thu, 29 Nov 2012 16:29:13 EDT

limegrass69 posted : If I'm reading OP's post correctly, his issue seems to lie with the upload. If that's the case, it would probably not impact a streaming (download) service like Netflix.

Re: It's that time of year again

Thu, 29 Nov 2012 16:26:08 EDT

anon posted : If your daughter was watching Netflix with no problems while you were running a speed test, it seems most likely the problem isn't OOL but with the site you are testing to.

It's that time of year again

Thu, 29 Nov 2012 12:14:59 EDT

Network Guy posted : Good ole OOL slowdowns.

Past several nights I'm clocking in at 26/0.3..... Yes, you read that right... 300 Kpbs.

I normally wouldn't notice nor care about decreased bandwidth during peak hours until I can hardly open my email and things start to look like they're taking forever to load.

Interestingly, my daughter was able to watch Netflix HD without an issue as I ran that speedtest. Left me with a big WTF mate.

Anyone else in The Bronx seeing this?