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K_ROK

join:2012-12-27

Drastic ping spikes

Hopefully someone can help. For the past month my ping will randomely spike as much as > 2000ms. This normally occurs when I try to start an online game (Battlefield 3) or when trying to watch a YouTube vid etc. Anything that dl's and ul's a lot of data causes me problems. I've had about 4 techs from the TW out and had cables, splitters, modems etc replaced. Everything is basically brand new. The last guy finally found that there was a minute amount of foreign voltage at the splitter. Not sure what to do at this point as I've tried everything. I've tested outlets, shut off and unplugged everything I own and pulled all my gray hair out. lol If anyone has been through this or has any ideas please help.

Here is a sample from pingplotter. It looks ok till I start a game or video. Not sure why jump #17 is all packet loss??? PLEASE HELP!

Target Name: www.google.com
IP: 173.194.75.103
Date/Time: 12/27/2012 12:10:13 AM to 12/27/2012 12:10:22 AM

1 28 ms 29 ms 24 ms 41 ms 43 ms 47 ms 37 ms 44 ms 28 ms N/A cpe-65-25-24-1.neo.res.rr.com [65.25.24.1]
2 11 ms 12 ms 10 ms 11 ms 10 ms 12 ms 12 ms 16 ms 20 ms 127 ms gig3-9.ashtoh1-swt401.neo.rr.com [24.164.115.33]
3 11 ms 12 ms 12 ms 12 ms 12 ms 10 ms 12 ms 28 ms 12 ms 127 ms tge2-1.genvoh1-rtr1.neo.rr.com [24.164.115.161]
4 11 ms 12 ms 28 ms 12 ms 10 ms 12 ms 20 ms 12 ms 17 ms 79 ms tge2-1.concoh1-rtr1.neo.rr.com [24.164.115.163]
5 12 ms 13 ms 12 ms 29 ms 11 ms 14 ms 11 ms 13 ms 22 ms 44 ms tge2-1.charoh1-rtr1.neo.rr.com [24.164.115.173]
6 13 ms 13 ms 13 ms 11 ms 14 ms 14 ms 12 ms 14 ms 26 ms N/A tge4-0-0.clvhoh1-rtr2.neo.rr.com [24.164.117.138]
7 12 ms 13 ms 29 ms 13 ms 11 ms 13 ms 11 ms 21 ms 18 ms N/A tge1-1.clvhoh1-rtr1.neo.rr.com [24.164.117.140]
8 33 ms 19 ms 36 ms 54 ms 16 ms 18 ms 19 ms 21 ms 25 ms N/A tge0-9-0-1.clevohek-ccr03.midwest.rr.com [24.164.117.128]
9 20 ms 16 ms 16 ms 17 ms 19 ms 13 ms 22 ms 25 ms 37 ms N/A network-065-029-001-032.midwest.rr.com [65.29.1.32]
10 39 ms 42 ms 35 ms 37 ms 41 ms 41 ms 42 ms 44 ms 85 ms N/A ae-3-0.cr0.dca20.tbone.rr.com [66.109.6.70]
11 36 ms 74 ms 35 ms 37 ms 36 ms 58 ms 36 ms 49 ms 63 ms N/A ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
12 39 ms 37 ms 38 ms 36 ms 37 ms 87 ms 37 ms 62 ms 83 ms N/A [66.109.9.66]
13 36 ms 38 ms 105 ms 40 ms 36 ms 52 ms 36 ms 51 ms 91 ms N/A [209.85.252.46]
14 N/A N/A N/A N/A N/A N/A N/A N/A 104 ms N/A [72.14.236.98]
15 58 ms 52 ms 49 ms N/A 101 ms 48 ms 52 ms 51 ms 112 ms N/A [209.85.241.222]
16 N/A 52 ms 63 ms N/A 51 ms 49 ms 54 ms 48 ms 113 ms N/A [216.239.48.59]
17 * * * * * * N/A N/A N/A N/A [-]
18 50 ms 48 ms 50 ms 49 ms 65 ms 47 ms 65 ms 61 ms 58 ms 157 ms ve-in-f103.1e100.net [173.194.75.103]

Ping statistics for www.google.com
Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
Round Trip Times: Minimum = 47ms, Maximum = 157ms, Average = 65ms


Fleeced

join:2012-10-06
kudos:2

Packet loss at that hop just means that gateway had something else to do other than send your ping back (Lowest priority and all that).

It'd be better if you could get a tracert when the problem is happening. Those pings look fine overall.


K_ROK

join:2012-12-27

Thank you for your reply.

Here is a more recent example taken this morning from pingplotter.

Target Name: www.google.com
IP: 173.194.75.103
Date/Time: 12/28/2012 10:33:50 AM to 12/28/2012 10:33:59 AM

1 1089 ms 262 ms 196 ms 262 ms 125 ms 329 ms 406 ms 228 ms 117 ms 312 ms cpe-24-166-40-1.neo.res.rr.com [24.166.40.1]
2 381 ms 289 ms 195 ms 223 ms 129 ms 289 ms 334 ms 201 ms 77 ms 288 ms gig3-10.ashtoh1-swt401.neo.rr.com [24.164.115.41]
3 389 ms 279 ms 196 ms 182 ms 137 ms 313 ms 334 ms 162 ms 38 ms 248 ms tge2-1.genvoh1-rtr1.neo.rr.com [24.164.115.161]
4 378 ms 239 ms 160 ms 151 ms 235 ms 304 ms 333 ms 123 ms 181 ms 208 ms tge2-1.concoh1-rtr1.neo.rr.com [24.164.115.163]
5 355 ms 287 ms 156 ms 191 ms 255 ms 264 ms 325 ms 83 ms 328 ms 168 ms tge2-1.charoh1-rtr1.neo.rr.com [24.164.115.173]
6 387 ms 318 ms 141 ms 193 ms 266 ms 224 ms 326 ms 45 ms 327 ms 328 ms tge4-0-0.clvhoh1-rtr2.neo.rr.com [24.164.117.138]
7 376 ms 311 ms 102 ms 177 ms 266 ms 185 ms 341 ms 85 ms 328 ms 289 ms tge1-1.clvhoh1-rtr1.neo.rr.com [24.164.117.140]
8 379 ms 318 ms 64 ms 185 ms 298 ms 335 ms 341 ms 45 ms 352 ms 249 ms tge0-9-0-2.clevohek-ccr03.midwest.rr.com [24.164.117.176]
9 340 ms 306 ms 216 ms 189 ms 305 ms 343 ms 333 ms 215 ms 336 ms 248 ms network-065-029-001-032.midwest.rr.com [65.29.1.32]
10 300 ms 290 ms 248 ms 205 ms 337 ms 343 ms 340 ms 238 ms 345 ms 220 ms ae-3-0.cr0.dca20.tbone.rr.com [66.109.6.70]
11 272 ms 314 ms 262 ms 189 ms 329 ms 330 ms 332 ms 254 ms 336 ms 228 ms ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
12 331 ms 338 ms 345 ms 208 ms 360 ms 383 ms 428 ms 399 ms 424 ms 315 ms [66.109.9.66]
13 214 ms 296 ms 249 ms 149 ms 296 ms 302 ms 324 ms 307 ms 335 ms 227 ms [209.85.252.80]
14 252 ms N/A 265 ms N/A 267 ms 302 ms N/A 319 ms 345 ms 235 ms [72.14.236.152]
15 N/A 226 ms N/A 124 ms 272 ms 302 ms N/A N/A N/A 262 ms [209.85.241.222]
16 N/A N/A N/A 85 ms N/A 310 ms 348 ms 355 ms 406 ms N/A [216.239.48.157]
17 * * * * * * * N/A N/A N/A [-]
18 396 ms 302 ms 200 ms 302 ms 117 ms 313 ms 350 ms 235 ms 157 ms 320 ms ve-in-f103.1e100.net [173.194.75.103]

Ping statistics for www.google.com
Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
Round Trip Times: Minimum = 117ms, Maximum = 396ms, Average = 269ms


Fleeced

join:2012-10-06
kudos:2
reply to K_ROK

Looks like that might be a problem with your gateway. Have you tried to bypass/replace your router?


K_ROK

join:2012-12-27

Yes...I shut down my router and am connected via ethernet cable (i've tried two different cables). Pings are still terrible....seem to level out when I'm not using the computer....but as soon as I try to watch a vid or play a game they go through the roof. I average 500 to 1800 ping in game. I tested the inputs on the back of the tv and router...both are showing foreign voltage. (Used a foreign voltage meter). Odd because the modem is fine - no foreign voltage detected.


Fleeced

join:2012-10-06
kudos:2
reply to K_ROK

Do this just as a test. do a ping -t 127.0.0.1 and see if those skyrocket while your'e trying to play.

I'm assuming that you're gaming on your computer.



Derwood
Wherever you go, there you are
Premium
join:2003-01-21
Dayton, OH
reply to K_ROK

What kind of network card do you have? Brand and model would be good to know


K_ROK

join:2012-12-27
reply to Fleeced

Ok tried that....ping stayed at 1ms.


K_ROK

join:2012-12-27
reply to Derwood

Under Network Adapters I have:
Intel(R) Centrino(R) WiMAX 6150
Intel(R) Centrino(R) Wireless-N 6150
Realtek PCIe GBE Family Controller

I currently have the wireless disabled.



Derwood
Wherever you go, there you are
Premium
join:2003-01-21
Dayton, OH

Realtek network cards are junk.. They use your CPU for the network functions, which would explain why ping times go up when your CPU gets bogged down.

Get an Intel NIC. They aren't that expensive and they don't use the CPU.


K_ROK

join:2012-12-27

Thanks for the info...but unless NIC cards just suddenly crap out then that is probably not the issue I'm having. I used my ASUS gaming laptop for a year with no problems - then out of nowhere my online game becomes unplayable and videos online are almost unwatchable.

Today I fired up my generator and plugged in my modem through it. Everything seemed fine. Apparently there is something going on in my house electrically that isn't right. I even shut off everything in my breaker box but the main power and still found stray voltage in my coaxial cable. I'm thinking that means there is a short in the breaker box itself?

Any thoughts?


Fleeced

join:2012-10-06
kudos:2
reply to K_ROK

If it's stray voltage coming from an outlet, get a UPS, the battery will kill any voltage fluctuations, plus make a great backup if power goes out and you need to save something.


K_ROK

join:2012-12-27
reply to K_ROK

Ok hopefully this is the last you hear from me about this. The TW tech came back yesterday and spent at least 2 hours with me going through everything and testing. He said my router was throwing out a lot of voltage and an HDMI cable that I had forgotten about behind my tv (TV to DVD player) was doing the same. We also noticed that the surge protector behind the TV would change ground status when we pushed down on it while putting a plug in. (The light indicator would go out.) He did disconnect all 3 cables from the splitter. These are the only things he did different and something worked. My pings have remained in the 30's to google.com. I'm thrilled!

Thank you to those that responded and helped me!

Expand your moderator at work

K_ROK

join:2012-12-27
reply to K_ROK

Re: Drastic ping spikes

Well I'm back. lol Everything was great for about a week and now back to the ridiculous ping spikes.

As of this morning everything looked pretty good except for the first jump. I'm wired directly to the modem via ethernet cable. Can anyone make any sense of this?? (Says 100% packet loss)

Target Name: www.google.com
IP: 74.125.228.112
Date/Time: 1/5/2013 1:04:41 PM

1 N/A cpe-65-25-24-1.neo.res.rr.com [65.25.24.1]
2 9 ms gig3-9.ashtoh1-swt401.neo.rr.com [24.164.115.33]
3 11 ms tge2-1.genvoh1-rtr1.neo.rr.com [24.164.115.161]
4 10 ms tge2-1.concoh1-rtr1.neo.rr.com [24.164.115.163]
5 11 ms tge2-1.charoh1-rtr1.neo.rr.com [24.164.115.173]
6 13 ms tge4-0-0.clvhoh1-rtr2.neo.rr.com [24.164.117.138]
7 11 ms tge2-1.clvhoh1-rtr1.neo.rr.com [24.164.115.171]
8 19 ms tge0-9-0-2.clevohek-ccr03.midwest.rr.com [24.164.117.176]
9 20 ms network-065-029-001-032.midwest.rr.com [65.29.1.32]
10 54 ms ae10-0.cr0.dca20.tbone.rr.com [107.14.19.14]
11 N/A [107.14.19.135]
12 N/A [66.109.9.66]
13 N/A [209.85.252.80]
14 N/A [72.14.238.253]
15 37 ms iad23s08-in-f16.1e100.net [74.125.228.112]

Ping statistics for www.google.com
Packets: Sent = 1, Received = 1, Lost = 0 (0.0%)
Round Trip Times: Minimum = 37ms, Maximum = 37ms, Average = 37ms



hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:10

Nothing wrong with that.

Hob