said by 88615298:said by CoolMan:Thank you Charter for such a great present at the holidays!
And you know this is Charter's fault how? Seeing as you don't know what the problem is to begin with.
Well I haven't done anything to the connection, and the signal levels change very sporadically (mainly the Downstream power level and downstream SNR). This time they have just dropped so low (and not within recommended specifications) that it can't keep a consistent signal with the HFC network. The return path upstream signal level appears to be fine, its only the downstream experiencing the problem currently.
I checked the coax connectors in the enclosure outside as well as inside coax and nothing has changed, no corrosion etc.
As I stated earlier in the thread the coax from the street runs directly into the enclosure outside then there is a ground block inside the enclosure then it runs inside to one barrel connector and then around 25 ft to the modem. No splitters, all the coax connectors are Charters and very good quality.