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not

@comcast.net

Arris TG862 doesn't support Bonjour or Multicast.

What's up with the Xfinity provided Arris TG862 not supporting Bonjour and allowing AirPrint to work? Has anyone else run into this issue?

I've seen several thread in the past where people had issues with the TG852 not supporting it. What's up with Comcast/Arris not fixing this yet?



NetFixer
Snarl For The Camera Please
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
·Comcast

said by not :

What's up with the Xfinity provided Arris TG862 not supporting Bonjour and allowing AirPrint to work? Has anyone else run into this issue?

I've seen several thread in the past where people had issues with the TG852 not supporting it. What's up with Comcast/Arris not fixing this yet?

A "fix" implies that something is broken. If a router is not designed to support a certain protocol/application, then that is simply how it is designed; it is not broken.

Get a standard cable modem and pick a router that supports the protocols/applications that you want to use.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


Aa

@comcast.net

A very good reason to buy your modem & router and save $7 monthly. You'll save $84 yearly!!!!



not

@comcast.net

Not my personal problem, but Comcast is installing these residential gateways with their Internet/VoIP packages and then people run into issues when they try and use simple things like AirPrint to devices that support this standard.

Also, Comcast is ill-equipped to deal with the support calls about this and falsely blame other components in the setup for something their support reps aren't even aware of.

This needs to change.



not

@comcast.net

So, no one that works for Comcast wants to take this and run with it up the ranks to try and get a solution for everyone? Don't go above and beyond or anything...



jaynick
lit up
Premium
join:2001-02-06
Sterling Heights, MI
kudos:2

Since this is for the most part a user to user forum, if you want official Comcast help you might want to consider signing up here for a free membership account and posting here: »Comcast Direct.

Expand your moderator at work


flwpwr

@comcast.net
reply to not

Re: Arris TG862 doesn't support Bonjour or Multicast.

Am I to understand you already did the following

10.0.0.1
admin
password

Advanced -> Device discovery
Try enabling zero config [by clicking the word enable next to it.] then SAVE below it.

Or did apple just make an ass out of you by renaming something to their own language, that the rest of the world calls by its actual name?

»en.wikipedia.org/wiki/Bonjour_%28software%29

"Bonjour is Apple's implementation of Zero configuration networking (Zeroconf), a group of technologies that includes service discovery, address assignment, and hostname resolution."

So, let me know if that fixes your "bug" or not.



not

@comcast.net
reply to Anon

lol, I wish I was affiliated with Apple. lol

I'm not affiliated with anyone. I actually have another thread about an ongoing issue with Apple that they've yet to fix. My gripe is that if there's a problem, the companies need to fix it.

Also, I know a bunch of Comcast people read this regular forum too, so it's not like they're not seeing this. This issue isn't new as even the previous model of this eMTA device had this same issue. The problem is that Comcast feels like they don't need to fix it. How can they continue to push a service with a rented piece of equipment that doesn't support some basic printing functionality that a customer would want to have. If you're going to force people to rent your gateways and you're going to set them up with the built-in WIFI router capabilities of it, why break their printing capabilities? That's bad business.



NetFixer
Snarl For The Camera Please
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
·Comcast

said by not :

This issue isn't new as even the previous model of this eMTA device had this same issue. The problem is that Comcast feels like they don't need to fix it. How can they continue to push a service with a rented piece of equipment that doesn't support some basic printing functionality that a customer would want to have. If you're going to force people to rent your gateways and you're going to set them up with the built-in WIFI router capabilities of it, why break their printing capabilities? That's bad business.

It is only an "issue" if something that has been specifically promised to work is broken. It is not an "issue" if the product has simply not been designed to handle what you consider to be a "basic printing functionality". Just because Apple uses their own proprietary network protocols, does not mean that those protocols are either "basic" or a "standard" practice for all other vendors.

Also, to my knowledge, the only customers who are required to use a Comcast supplied gateway are business class customers with static IP accounts. There is nothing to prevent a residential customer from purchasing their own standard cable modem and their own Apple router (and nothing to prevent a business class customer with a static IP account from putting an Apple router behind their Comcast supplied gateway). Even if you are a CDV customer, you don't have to accept one of Comcast's gateway boxes, you can insist on a standard eMTA modem for your CDV service.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


not

@comcast.net

said by NetFixer:

It is only an "issue" if something that has been specifically promised to work is broken. It is not an "issue" if the product has simply not been designed to handle what you consider to be a "basic printing functionality". Just because Apple uses their own proprietary network protocols, does not mean that those protocols are either "basic" or a "standard" practice for all other vendors.

Also, to my knowledge, the only customers who are required to use a Comcast supplied gateway are business class customers with static IP accounts. There is nothing to prevent a residential customer from purchasing their own standard cable modem and their own Apple router (and nothing to prevent a business class customer with a static IP account from putting an Apple router behind their Comcast supplied gateway). Even if you are a CDV customer, you don't have to accept one of Comcast's gateway boxes, you can insist on a standard eMTA modem for your CDV service.

Maybe I should have put a "?" at the end of my thread title because I believe this pos device should have multicast capabilities in it. Seriously, what kind of router doesn't have this ability in today's market? WTF?!

The problem is there but chances are great that Comcast doesn't even know this issue exists. Don't worry, I've reached out to sources within to help push this to the right people and we'll see what happens, but fact remains that this sort of thing is causing issues for people... wasted time calling support for a printer, wasted money spent on someone to actually track down the issue, wasted support services from various companies (printer manufacturer, Apple, Comcast, etc.) just to find out Arris has a bug in their firmware.

Let's not forget that each and every Arris eMTA gateway like this has OpenDNS issues in their current firmware to name just one bug that Arris is STILL trying to fix. Comcast just needs to drop them as it's causing them nothing but issues and lost man power trying to solve them.
Expand your moderator at work


not

@comcast.net
reply to flwpwr

Re: Arris TG862 doesn't support Bonjour or Multicast.

said by flwpwr :

Am I to understand you already did the following

10.0.0.1
admin
password

Advanced -> Device discovery
Try enabling zero config [by clicking the word enable next to it.] then SAVE below it.

Or did apple just make an ass out of you by renaming something to their own language, that the rest of the world calls by its actual name?

»en.wikipedia.org/wiki/Bonjour_%28software%29

"Bonjour is Apple's implementation of Zero configuration networking (Zeroconf), a group of technologies that includes service discovery, address assignment, and hostname resolution."

So, let me know if that fixes your "bug" or not.

That's on by default and so is UPnP. Doesn't change the fact that the services still don't work. Do a search and you'll see a ton of people have this same issue with these Arris devices. Comcast/Arris need to fix this via a firmware update. Like I said, I bet they're not even aware of it.