Santa Monica, CA
said by ericthered26:Believe it or not, the cable industry, at least in our state, has been steadily working at improving their image and customer satisfaction, all the while, their rates remain quite reasonable.
Who cares? This is so stupid, and is something they're doing instead of doing what they should be doing.... Investing in their network and lowering their prices.
Will be used as justification (even if just internally) for a rate raise.
We've had very good experience with cable install and repair overall, especially compared to AT&T, where we not only had to pay "insurance" of nearly $100/year/line, but had to place pre-emptive repair calls in order to be assured that a truck would show up in less than two weeks after the first rain of the season.
Reducing customer-wait-time from a full day, to a half day, to an hour window may not rank as significant to you, but for most folks I know, a day wasted waited for a repairman or technician is quite frustrating and burns any goodwill the company had.
While you may rant that they "should be" doing this anyway, the fact is that it remains an area that they can improve upon, with the simple application of technology and attention - at virtually no cost - and win customer hearts - and continued business.
As for lowering their prices, I'm not sure how you expect them to do that.
They're already quite cheap, absent stupid-modem-rental-fee-tricks.