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rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to abitbent

Re: Start Communications - new TPIA Rogers/Cogeco

Thanks for the feedback. Welcome aboard and glad to have you with us.


raptorsfan6

join:2013-01-08

Today (Jan 7th) was my first day of Start service and I am extremely disappointed. I transferred my cable internet over from Rogers and connected to Start at around noon. Speeds were just fine, but then at around 3 PM speeds dropped immensely. Streaming videos do not work, websites take a very long time to load, speedtest wont even work half the time.

I called tech support, and of course they went over the whole reset modem,router spiel. When I was on the phone with tech, speeds returned to normal, but as soon as I got off the phone with them, the connection slowed down again.

I never had this problem with Rogers. I was connected to Rogers just fine early this morning right before I connected my cable to Start's modem. The service was just fine until 3PM when everything started to die down. its not my router because the speeds are just as slow with my modem connected directly to my PC. I know if I call tech support again, they will tell me the exact same thing over again. "Reset modem/router, buy new router". This has been a very bad first impression.



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

Sorry to hear you're having problems but something is obviously not right if you can't load a web site. Some questions, 1) same modem, different modem? 2) signal levels? 3) nexicom.speedtest.net result? 4) did this persist throughout the evening, or was it just for a short period of time this afternoon? It's possible that Rogers just had an issue in your node this aft and was poor timing.

Thanks.


raptorsfan6

join:2013-01-08

1) Different modem - I am using the modem provided by Start
2) Signal levels? I am sorry I am not too familiar with what this is.
3) This is the speed I got righter after I reset the modem.
4) This has been happening the whole evening and night. Its happening now as I type this. If I reset the modem, the speeds will be ok for about 20 minutes and then it will drop.

I do not know about the node thing you mentioned, because I talked to someone on another forum and he mentioned he has had the the same problems with his connection. He lives in Brampton and is on DSL, while I live in Toronto and have cable.

Again, speeds/connection were fine with Rogers. Connection was great with Start for a few hours then the problems started happening.

I would also like to add that the "Online" light on the Start modem had been blue this whole, even when the connection was perfect. I do not know if this makes a difference.


raptorsfan6

join:2013-01-08
reply to rocca

I just made a post, but its not appearing for some reason.


raptorsfan6

join:2013-01-08
reply to rocca

1) Using the modem Start provided me.
2) Sorry Im not too familar with how to find this.
3) Download :: 1.2 Mbps 152 kB/s. This was right after I reset my modem. When I reset my modem speeds are great for about 20 minutes and then they drop again.

4) The problem has been happening the whole day since 3PM. Its happening right now as I type this.

5) I do not know about the node thing, because I spoke with someone on another forum who is experiencing the same symptoms as I am. He lives in Brampton and has DSL, while I live in Toronto and have cable.

Also the "Online" light on my modem has been blue this whole time, even when the connection was doing just fine. I do not know if this makes a difference.



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

2) Modem stats are at 192.168.100.1. Can you also try reseating the cable modem to make sure the end is not loose or weak? Also if you have added any splitters, etc, please remove them for testing.

3) If you can provide a link to the result (ie the 'copy link') button that would help. Also only while directly connected to the modem, ie no routers, voip adapters, etc.

The blue light means you have channel bonding and are using a DCM476 modem, that is good.

Failing any positive results, can you PM me your account # or real name please?

Thanks.


raptorsfan6

join:2013-01-08

Thank you very much for your support. Its getting really late right now so I will have to do those things tomorrow. Maybe everything will alright in the morning. Again thank you for your help.



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23
reply to raptorsfan6

Can you use »nexicom.speedtest.net and use that result, and only with the computer directly connected to the modem (no router).

Also can you review my post a couple ahead, ie re splitters, signal level, PM'ing your account #, etc?

Lastly, out of curiosity, when you are connected to the router (also what type of router) can you just reset the router and not the modem and see if your speeds improve?

Thanks.


raptorsfan6

join:2013-01-08

Sorry for the late update. Aside, from the hiccup on the first day, service has been great so far. Everything is what I hoped for and I would not hesitate to recommend Start to anyone I know. I would also like to thank rocca for his genuine and sincere eagerness to help me.



rocca
Start.ca
Premium
join:2008-11-16
London, ON
kudos:23

Thanks, appreciate the followup and always happy to help where I can.