Re: [Connectivity] PM/Prime Latency / High Packet Loss

Author	All Replies
NanoEntity join:2009-04-27 Marathon, FL 2 edits	reply to pflog Re: [Connectivity] PM/Prime Latency / High Packet Loss »forums.comcast.com/t5/Basic-Inte···#M166622 Just reset it again... 8% loss.... and seems to go up... There is only 1 splitter that i can see, and thats in the wall that connects all the cable in the house. --------------------------------------------------- Downstream Freq/Power: 687.000 MHz 6 dBmV Signal to Noise Ratio: 39 dB Modulation: QAM256 Upstream Freq/Power: 27.900 MHz 49 dBmV Channel Type: DOCSIS 2.0 (ATDMA) Symbol Rate: 5120 kSym/sec Modulation: QAM64 Status System Uptime: 0 days 0h:1m:37s Computers Detected: 1 CM Status: Telephony-AC Power Iso OFF Reg Complete Time and Date: FRI DEC 28 17:03:27 2012 ------------------------------------------------------------- Ping statistics for 74.125.139.139: Packets: Sent = 440, Received = 403, Lost = 37 (8% loss), Approximate round trip times in milli-seconds: Minimum = 28ms, Maximum = 47ms, Average = 29ms -----------------------------------------------------------------------
	to forum · permalink · 2012-12-28 17:35:15 ·

pflog Bueller? Bueller? Premium,MVM join:2001-09-01 El Dorado Hills, CA kudos:3	38 dB / 6 dBmV down 49 dBmV up are ok...49 is getting close to out of spec as is 6, but assuming no fluctuations, these look ok right now. You should call and ask for your upstream SNR. Only Comcast can see this. It could be an uSNR issue or there may be some other issue with the line. -- "I drank what?" -Socrates
	to forum · permalink · 2012-12-28 17:37:01 ·
Johkal Cool Cat Premium,MVM join:2002-11-13 Happy Valley kudos:5	How is 6 dBmV & 49 dBmV close to out of spec?
	to forum · permalink · 2012-12-28 17:49:20 ·
pflog Bueller? Bueller? Premium,MVM join:2001-09-01 El Dorado Hills, CA kudos:3	said by Johkal: How is 6 dBmV & 49 dBmV close to out of spec? He was at 50 and it could be fluctuating, that's my point. If he's swinging up near 52, then it could be an intermittent thing. That's all. Just saying if it's fluctuating that much, something is going on. He needs a tech visit. -- "I drank what?" -Socrates
	to forum · permalink · 2012-12-28 17:54:22 ·
beachintech There's sand in my tool bag Premium join:2008-01-06 kudos:5 Reviews: ·Comcast	He's not on D3, so unless he is fluctuating up above 56 or so on the upstream, he is still within "limits". Anything is possible, but it's most likely either equipment he has locally or an SNR issue a tech will need to resolve. -- Ex-Comcast Tech at the Beach. I speak for myself, not my former employer.
	to forum · permalink · 2012-12-28 17:58:54 ·
pflog Bueller? Bueller? Premium,MVM join:2001-09-01 El Dorado Hills, CA kudos:3	said by beachintech: He's not on D3, so unless he is fluctuating up above 56 or so on the upstream, he is still within "limits". Anything is possible, but it's most likely either equipment he has locally or an SNR issue a tech will need to resolve. That's true, I forgot he's D2. Yeah, something else is going on. Definitely a tech visit is advised -- "I drank what?" -Socrates
	to forum · permalink · 2012-12-28 18:00:52 ·
NanoEntity join:2009-04-27 Marathon, FL 2 edits	Called in tech be coming monday... Reply from 74.125.139.100: bytes=32 time=37ms TTL=47 Request timed out. Reply from 74.125.139.100: bytes=32 time=30ms TTL=47 Reply from 74.125.139.100: bytes=32 time=30ms TTL=47 Reply from 74.125.139.100: bytes=32 time=30ms TTL=47 Reply from 74.125.139.100: bytes=32 time=31ms TTL=47 Request timed out. Reply from 74.125.139.100: bytes=32 time=29ms TTL=47 Reply from 74.125.139.100: bytes=32 time=30ms TTL=47 Reply from 74.125.139.100: bytes=32 time=28ms TTL=47 Reply from 74.125.139.100: bytes=32 time=32ms TTL=47 Reply from 74.125.139.100: bytes=32 time=30ms TTL=47 Request timed out. 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Reply from 74.125.139.100: bytes=32 time=30ms TTL=47 Reply from 74.125.139.100: bytes=32 time=31ms TTL=47 Reply from 74.125.139.100: bytes=32 time=29ms TTL=47 Reply from 74.125.139.100: bytes=32 time=29ms TTL=47 Ping statistics for 74.125.139.100: Packets: Sent = 732, Received = 611, Lost = 121 (16% loss), Approximate round trip times in milli-seconds: Minimum = 28ms, Maximum = 147ms, Average = 30ms
	to forum · permalink · 2012-12-28 18:15:12 ·
NanoEntity join:2009-04-27 Marathon, FL	C:\Users\Nano>tracert www.google.com Tracing route to www.google.com [74.125.137.105] over a maximum of 30 hops: 1 6 ms tracert www.comcast.com Tracing route to www.g.comcast.com [69.241.45.4] over a maximum of 30 hops: 1 tracert www.worldofwarcraft.com Tracing route to worldofwarcraft.com [12.129.242.22] over a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.1.1 2 7 ms 8 ms 7 ms 73.199.36.1 3 8 ms 8 ms * te-8-4-ur01.marathon.fl.pompano.comcast.net [68. 85.228.101] 4 15 ms 15 ms * te-0-2-0-8-ar03.northdade.fl.pompano.comcast.net [69.139.181.209] 5 25 ms 23 ms 22 ms he-2-7-0-0-cr01.miami.fl.ibone.comcast.net [68.8 6.93.81] 6 15 ms 13 ms 13 ms pos-0-2-0-0-pe01.nota.fl.ibone.comcast.net [68.8 6.87.158] 7 * 14 ms 15 ms 192.205.36.169 8 * 93 ms 90 ms cr81.fldfl.ip.att.net [12.122.81.26] 9 89 ms 91 ms 91 ms cr2.ormfl.ip.att.net [12.122.1.45] 10 89 ms 90 ms 91 ms cr1.ormfl.ip.att.net [12.122.5.185] 11 89 ms 92 ms 90 ms cr2.hs1tx.ip.att.net [12.122.1.5] 12 91 ms * 90 ms cr1.dlstx.ip.att.net [12.122.28.157] 13 89 ms 91 ms 89 ms cr2.dlstx.ip.att.net [12.122.1.210] 14 92 ms 91 ms 90 ms cr2.dvmco.ip.att.net [12.122.31.90] 15 93 ms 91 ms 98 ms cr1.slkut.ip.att.net [12.122.30.25] 16 91 ms 95 ms 91 ms cr2.la2ca.ip.att.net [12.122.30.30] 17 * 91 ms 88 ms gar29.la2ca.ip.att.net [12.122.129.241] 18 89 ms 89 ms 89 ms 12-122-254-238.attens.net [12.122.254.238] 19 88 ms 91 ms 94 ms 206.16.68.46 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.
	to forum · permalink · 2012-12-28 18:25:27 ·

US Cable Support > Comcast HSI > [Connectivity] PM/Prime Latency / High Packet Loss