http://www.dslreports.com/forum/anyone-or-only-the-account-owner-can-return-modem-to-them-27862968 en Thu, 20 Jun 2013 05:10:47 EDT Thu, 20 Jun 2013 05:10:47 EDT http://www.dslreports.com/forum/Re-anyone-or-only-the-account-owner-can-return-modem-to-them-27944480
It doesn't even matter if you found a modem on the street, you could return it, no questions asked.]]> http://www.dslreports.com/forum/Re-anyone-or-only-the-account-owner-can-return-modem-to-them-27944480 Thu, 24 Jan 2013 19:51:11 EDT http://www.dslreports.com/forum/Re-anyone-or-only-the-account-owner-can-return-modem-to-them-27944453 wrote everything maybe needed on a paper (included the 4 digi pin number), but she asked nothing, gave me a receipt to sign(for them to keep), gave me another one she signed(for me to keep), done.

the receipt only have the returned modem MAC, doesn't have the self-own one.

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i was a little worry when i saw there is a sign saying something like "valid ID is required for all equipments", maybe that's only for getting equipments from there, not returning.]]> http://www.dslreports.com/forum/Re-anyone-or-only-the-account-owner-can-return-modem-to-them-27944453 Thu, 24 Jan 2013 19:40:28 EDT http://www.dslreports.com/forum/Re-anyone-or-only-the-account-owner-can-return-modem-to-them-27864050 http://www.dslreports.com/forum/Re-anyone-or-only-the-account-owner-can-return-modem-to-them-27864050 Sat, 29 Dec 2012 09:52:34 EDT http://www.dslreports.com/forum/Re-anyone-or-only-the-account-owner-can-return-modem-to-them-27863367
He printed a receipt, which I signed, then gave me a customer copy and I was on my way. Was very fast and convenient.

The receipt I received has office information, account information, and converter information. Under converter information it lists all the devices at the household. It shows my new customer owned modem, the SB4100 I was returning, and the cable boxes. The "serial numbers" listed on this receipt for the modems appear to be their MAC addresses. It also has a column for "ISSUED" date and for the line item being returned it shows "RETURNED".

I've noticed that the returned modem still has not dropped off of the "Subscriber Self Care" > Modem Information page. When I had the new modem provisioned and when I returned the old modem, both representatives assured me that once the new modem was provisioned the lease charge was removed from the bill.]]> http://www.dslreports.com/forum/Re-anyone-or-only-the-account-owner-can-return-modem-to-them-27863367 Fri, 28 Dec 2012 21:01:28 EDT http://www.dslreports.com/forum/Re-anyone-or-only-the-account-owner-can-return-modem-to-them-27863313
make dang sure you get a return receipt before you walk away from the counter and make sure that it has your friends name on and modem S/N and MAC address on it.

write down the S/N and MAC address before you return it so that you can compare it with what is on the return receipt.]]> http://www.dslreports.com/forum/Re-anyone-or-only-the-account-owner-can-return-modem-to-them-27863313 Fri, 28 Dec 2012 20:21:29 EDT http://www.dslreports.com/forum/Re-anyone-or-only-the-account-owner-can-return-modem-to-them-27863049 http://www.dslreports.com/forum/Re-anyone-or-only-the-account-owner-can-return-modem-to-them-27863049 Fri, 28 Dec 2012 18:25:03 EDT http://www.dslreports.com/forum/Re-anyone-or-only-the-account-owner-can-return-modem-to-them-27862999 http://www.dslreports.com/forum/Re-anyone-or-only-the-account-owner-can-return-modem-to-them-27862999 Fri, 28 Dec 2012 18:02:18 EDT http://www.dslreports.com/forum/anyone-or-only-the-account-owner-can-return-modem-to-them-27862968 do they need to see my ID or nothing is needed, just give them the modem, they give me a receipt, that's it?

TIA]]> http://www.dslreports.com/forum/anyone-or-only-the-account-owner-can-return-modem-to-them-27862968 Fri, 28 Dec 2012 17:48:19 EDT