said by SolidWing68:Latency and speed tests always come up good on their side because they never test out of their own network. Until the peering between Level3 and Verizon is improved there's nothing the script-fed tier 1 support guys can do for you. You can always send Level3 a strongly-worded letter
I don't know where the problem is happening, all I know is it's getting real annoying and verizon needs to fix it. I called up to have them check things out from their end and of course it would come back good on their side and did nothing to fix it, except have me install this optimizer crap which didn't help.