Re: anyone or only the account owner can return modem to them?
when i returned my twc modem i had my most recent bill, but the lady just scanned the bar codes on the bottom of the modem and gave me a receipt. when i asked she said she could pull up the account with the modem.
make dang sure you get a return receipt before you walk away from the counter and make sure that it has your friends name on and modem S/N and MAC address on it.
write down the S/N and MAC address before you return it so that you can compare it with what is on the return receipt.