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cyu

join:2012-12-28
l3xl3h5

cable speed is not stable, most time as slow as 0.15Mbits

I am in newmarket, ontario. in this week, my cable speed most in the day time is very slow, the speed can be up to 9Mbits after 11pm. not sure what happened with teksavvy server in newmarket. hope this issue can be fixed asap.



TSI Keith
Premium
join:2012-07-09
kudos:5

Hello there,

We do not have any known speed issues at the moment. If you could post in the direct forum here: »TekSavvy Direct with you account information, we can let you know what information we would need to further investigate and open a ticket for you if necessary.

Thank you,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )



TSI Keith
Premium
join:2012-07-09
kudos:5
reply to cyu

I am sending you the information we would need via PM on the TekSavvy Forum now. But again I would recommend posting the completed template here in the Direct Forum ( »TekSavvy Direct ) as it is monitored by several agents where as I will be out of office until Monday so further PMs to me will not be actioned until then.
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )


Tjalfe

join:2010-07-29
Newmarket, ON
reply to cyu

I am in Newmarket, and has had normal speeds all week, so not a general problem in this area