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david3

join:2000-03-21

1 recommendation

Callcentric Outgoing CNAM

I just tried looking up my phone numbers with the CallWithUs lookup tool, and found it interesting that my Callcentric New York number has my name listed in the CNAM field. Just thought that was kind of nice, though I don't know how often it's passed on.



Adam4
Premium
join:2011-05-30
Woodland Hills, CA

I see it also displays my personal name in the CNAM when looking up my Callentric free NY DIDs.

I haven't played with this much, however, I'm also seeing, for some reason, CWU's lookup tool seems to be consistantly displaying the wrong Ratecenter info.

For example, for my 631-446 number it's showing NWYRCYZN01 but the ratecenter is really ISLIP.

For one of my VoIP.ms DIDs, 323-927, it's showing CAPITRNVLY but the ratecenter is really LSAN DA 11.

For another VoIP.ms DID, 805-624, it's showing LSAN DA 01, but the ratecenter is really SIMIVALLEY.

All the other data the lookup tool displays seems to be correct.
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Arne Bolen
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1 recommendation

reply to david3

Kudos to Callcentric for adding the outgoing CNAM.



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Davesnothere
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2 edits
reply to david3

said by david3:

I just tried looking up my phone numbers with the CallWithUs lookup tool, and found it interesting that my Callcentric New York number has my name listed in the CNAM field.

Just thought that was kind of nice, though I don't know how often it's passed on.

 
EXACTLY !

And though I am unprepared to comment about the rate centre naming, with the help of the other participants of the next-linked thread, I researched the 'how and why' of what happens with the names of the clients (CNAM).

While its title says that it is about Anveo's INCOMING CNAM (which we DO cover at first), we end up mostly discussing CallCentric's OUTGOING CNAM.

This is the thread, from the top :

»ANVEO Inbound CID-CNAM Report

The point (on page 3) where I discover what you did on CallWithUs' lookup is HERE :

»ANVEO Inbound CID-CNAM Report

There is followup commentary both to my early observations in that thread, and to THAT particular one, so it would be best to read the whole thread, IMNSHO.

Also the thread contains some valuable links to previous discussion threads here about similar topics.

Further, this next thread has other CC info :

»CallCentric Inbound CID-CNAM Report


Davesnothere
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2 edits
reply to Arne Bolen

 
Arne, I'm not sure that CC changed anything since last August, regarding Outbound on-the-fly CNAM and/or LIDB listing of their clients.

In the thread which I linked just above, I believe that I was getting the same kind of result back then (see 2nd link).

And THIS link »www.callcentric.com/faq/31/222 still reads as before - i.e. no outbound CNAM support.

EDIT : Linked page info has now been updated as per the below post by Iscream.


david3

join:2000-03-21
reply to Davesnothere

Thanks for the link to the other thread.


Iscream
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reply to Davesnothere

Thanks for pointing at that stale link.

A support for Outbound CNAM feature is provided for free for all North American DIDs since mid of February (2012).

Also, as some people have noticed it already - the Canadian CNAM is also automatically supported (that said - it takes a precedence over anything that could be in LIDB or 3rd party CNAM database) unless overwritten by an address book entry. The feature (Canadian CNAM support) was available since September (2012).

Arne - thanks for pointing out (for those who actually understand the matter) that it's not just a CNAM that is provided there, but rather a population of complete LIDB record entry, including all required line's parameters.


Mango
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said by Iscream:

The feature (Canadian CNAM support) was available since September (2012).

How exciting!

PX Eliezer7
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reply to Iscream

Re: Callcentric Now Provides Outgoing CNAM

said by Iscream:

A support for Outbound CNAM feature is provided for free for all North American [CallCentric] DIDs since mid of February (2012).

Also exciting!

And here I had thought that I was just lucky....

garys_2k
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reply to Iscream

Re: Callcentric Outgoing CNAM

said by Iscream:

A support for Outbound CNAM feature is provided for free for all North American DIDs since mid of February (2012).

I thought it's been almost a year. I remember the big announcement on the front page and it was a great addition to the feature set.


Davesnothere
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said by garys_2k:

I thought it's been almost a year. I remember the big announcement on the front page and it was a great addition to the feature set.

 
I must have missed the announcement, and posts here were inconclusive/inconsistent in the meantime.

»www.callcentric.com/faq/31/222

Nice detailed explanation in there now !


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reply to garys_2k

 
BTW folks, the page of the CallCentric site where all things related to CID & CNAM are covered is :

»www.callcentric.com/faq/31


Iscream
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Thanks, Dave.

One more, CLID related feature, not described in the above mentioned FAQ, is there too - it's the one defined by RFC 3261 as "in-reply-to" header.

Shortly, if you use a SIP PBX and that PBX supports (or allows configuring) "in-reply-to" header for incoming calls which are forwarded to an outbound trunk - Callcentric will assign the same outgoing caller-ID to a call which had been received and is still active with a call-ID referenced by "in-reply-to" header.

This feature allows, in a standard way, and _without_ a prior made verification with a provider/carrier, to send out a call with the same Caller-ID as an inbound call made to your PBX by an external caller from PSTN or mobile line.

Now you may forward back to PSTN, a call made to your phone extension from PSTN or Mobile networks while preserving the caller's identity and most importantly - you don't need to verify your callers' CLIDs with Callcentric prior forwarding such calls back to PSTN or another [SIP] network.

A disclaimer for telephone SPAM'ers and SCAM'ers:
Attempts to spoof 3-rd party identities are considered illegal by FCC while prevention of such a spoofing is enforced at service providers; Callcentric uses all legally and technically possible means to identify and prevent caller-ID spoofing. Such measures may include a detection, isolation and immediate blocking of violating accounts. You've been warned.



UHF
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reply to Iscream

said by Iscream:

support for Outbound CNAM feature is provided for free for all North American DIDs since mid of February (2012).

Support told me that you do NOT support outbound CNAM. Which is it?

Iscream
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1 edit

Please look at my reply to your PM.

That support's answer to your ticket was made by Dec. 31, 2012 while the change to our policy has taken effect only since yesterday. I'm apologizing for confusion.

Edit - fixed typos.



UHF
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said by Iscream:

Please look at my reply to your PM.

That support's answer to your ticket was made by Dec. 31, 2012 while the change to our policy has taken affect only since yesterday. I'm apologizing for confusion.

Excellent explanation in the PM! I didn't realize the policy change had just happened, so thanks for clearing things up.

david3

join:2000-03-21
reply to Iscream

Thanks Iscream. Really good news on the outgoing CNAM.


nonymous
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join:2003-09-08
Glendale, AZ
reply to david3

So now do we have to pay for unpublished or is an option?


PX Eliezer7
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said by nonymous:

So now do we have to pay for unpublished or is an option?

If you dial *67 before your call, CallCentric will not transmit your CID or your CNAM. A default California CID will be transmitted instead. [Other companies vary in their handling of *67, and only CallCentric's *67 protects you when calling tollfree numbers].

If you want them to transmit your CID, but [not] transmit your CNAM, I am sure that you can ask them to do that, and they certainly won't charge you for that.

Keep in mind that [you the customer] provide the info that they will use for the CNAM (LIDB population), as long as you are not doing fraud.

Your Outbound CNAM information is obtained from the Company Name or First/Last Name Fields on your account, using the following hierarchy:

1. Company Name
2. First/Last Name

These updates take place weekly/bi-weekly via an automated process and generally speaking once your update is submitted, there typically is a lead time of 1-2 weeks before you will see results on your outbound calls (as other providers will need to update their records).

If you would like to update your Outbound CNAM Information, please login to the My Callcentric Account Portal and follow the "Preference" Tab. When on this page, select the "Address" tab and enter your updated First/Last or Company Name information.

When updating your Caller ID Information, please note that it is an industry standard that names submitted need to be 15 "Alpha" characters or less. Additionally, please note that you must use valid CNAM information and you cannot use the names of Government Agencies, Business Names that you are not authorized to use, obscenities, offensive names, slander, etc... Customers' who do not comply with the above detailed parameters are subject to an account review which can potentially lead to an immediate suspension or cancellation of services.

So you could even have your CNAM be [nonymous nonymous] if you choose....


Davesnothere
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2 edits
reply to nonymous

said by nonymous:

So now do we have to pay for unpublished or is [it] an option?

 
Funny - with a screen name like yours - OOPS, and mine - I was expecting you to be asking that - and m'self too.

Oddly, in the other recent thread where I was most vocal in objecting about my name being sent/published as CNAM by CC, when CC had said at the time that they did not do so (and I was soundly flamed by certain regulars here for even THINKING so), I of my own choice tried an experiment in that very section of my CC profile, to see from what point of reference my CNAM was being grabbed, and changed my name in there.

The sole result was an email from CC, mentioning (for account security purposes) that I had changed the record, but NO change in CNAM.

Armed with CC's newly published CNAM policy, I will repeat that test and report back.

= = = = = = =

It seems that the screen where CC asks us to make our changes related to CNAM is also used for other purposes by them.

Methinks (now wearing my IT/DB-Admin hat) that a new field should be added to our CC account profile records, specifically for CNAM info - and that it should self-limit to 15 characters, for any of us characters who have trouble counting.


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2 edits
reply to PX Eliezer7

said by PX Eliezer7:

....If you want them to transmit your CID, but [not] transmit your CNAM, I am sure that you can ask them to do that, and they certainly won't charge you for that.

Incumbent carriers surely would, though.

said by PX Eliezer7:

Keep in mind that you [the customer] provide the info that they will use for the CNAM (LIDB population), as long as you are not doing fraud.

So you could even have your CNAM be [nonymous nonymous] if you choose....

 
(good joke, but seriously, that string exceeds 15 chars)

= = = = = =

See also my most recent previous post, first made in reply to 'nonymous'.

PX Eliezer7
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said by Davesnothere:

See also my most recent previous above post.

said by Davesnothere:

I of my own choice tried an experiment in that very section of my CC profile, to see from what point of reference my CNAM was being grabbed, and changed my name in there.

The sole result was an email from CC, mentioning (for account security purposes) that I had changed the record, but NO change in CNAM.

Armed with CC's newly published CNAM policy, I will repeat that test and report back.

But you are in Canada, which is like a whole [nother] country even though we share a [mother] country.

[In the USA, the poor people sit in a privy. In Canada, the rich people sit on a Privy Council.]

CC was talking about LIDB population, crucially important for US calls, but not universally applicable to Canadian calls where many of the phone companies on the receiving end are going to use SS7 signaling data rather than doing an LIDB dip. (I know that you know that, I am commenting for casual readers).

So the question is, what is CC sending in the SS7 signal on Canadian calls?

It may depend on how you put your name in your ATA, IP Phone, or Asterisk/PBX---especially in the case of an Asterisk/PBX. I am saying [may] because CC would have to answer that question.

said by Davesnothere:

Armed with CC's newly published CNAM policy, I will repeat that test and report back.

But how would you see how your CNAM shows up?

By making calls to a BellCanada line, a Rogers line, a Comwave line, etc? Aside from the SS7 issue, even if they use LIDB they will be using different LIDB databases.

The pudding thickens....


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2 edits

said by PX Eliezer7:

....So the question is, what is CC sending in the SS7 signal on Canadian calls ?

SS7, or NOT SS7 - THAT is the question ! ....

said by Davesnothere:

Armed with CC's newly published CNAM policy, I will repeat that test and report back.

said by PX Eliezer7:

But how would you see how your CNAM shows up?

By making calls to a BellCanada line, a Rogers line, a Comwave line, etc? Aside from the SS7 issue, even if they use LIDB they will be using different LIDB databases.

The pudding thickens....

The test which made me even try more tests was last August (2012) »ANVEO Inbound CID-CNAM Report , when I had noticed that my Anveo DID was dipping and getting my correct name as CNAM data on calls made from my CC number.

Also observed then was that a CallWithUs (Targus) manual dip yielded an identical result for my CC DID.

That's what sparked all of my questions, rhetoric, and consequent speculation about which VoIPPs use what CNAM LIDB(s), at that time.

I plan to [at least] use Anveo again as one of my yardschticks.

PX Eliezer7
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said by Davesnothere:

I plan to at least use Anveo again as one of my yardschticks.

Do you still have yardschticks or even yardsticks in your Metric country?


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said by PX Eliezer7:

Do you still have yardschticks or even yardsticks in your Metric country?

 
Metreschticks ?

Iscream
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said by Davesnothere:

said by PX Eliezer7:

Do you still have yardschticks or even yardsticks in your Metric country?

 
Metreschticks ?

You guys make me laugh aloud while when I laugh - I sneeze and then I can't concentrate on my job )

Dave - I've already requested for CNAM source info to be configurable on per DID (vs. account) basis including "voiding" the info (not populating any DBs with it) - also on per DID basis.

I can't say how long the lead time may be... programmers are worse than banks when you need a sudden loan, moreover - their (programers') gray interest rates are measured in weeks of additional vacations ).


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4 edits

 
Yes, it seems that the only way to get a bank loan these days is to prove that you don't NEED one.

As for your sneezing, possibly our good Doctor PX would prescribe an antihistimine for you.

So could any of your programmers be encouraged with Bagels ?

Or mayhaps with Krispy Kreme Doughnuts from the Penn Station food court ? - I personally am fond of their raspberry-filled ones.

I only have the one DID, so I didn't even think of the question on a per-DID basis - just per-account.

Anyway, what would happen if I was to deliberately ADD something specific to the [currently blank] field for 'Company Name' in my CC profile ?

Would THAT become my CNAM after the next refresh that CC does to the LIDB(s) in a week or two's time ?

Am I understanding things properly ?

User 'nonymous' and some other 'privacy-oholics' such as us may appreciate the answer too.


SCADAGeo

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said by Iscream:

You guys make me laugh aloud while when I laugh - I sneeze and then I can't concentrate on my job )


 
said by Iscream:

Dave - I've already requested for CNAM source info to be configurable on per DID (vs. account) basis including "voiding" the info (not populating any DBs with it) - also on per DID basis.

A well thought out request.

 
said by Iscream:

I can't say how long the lead time may be... programmers are worse than banks when you need a sudden loan, moreover - their (programers') gray interest rates are measured in weeks of additional vacations ).

said by Davesnothere:

So could any of your programmers be encouraged with Bagels ?

Or mayhaps with Krispy Kreme Doughnuts from the Penn Station food court ? - I personally am fond of their raspberry-filled ones.

Don't forget pizza, beer, and coffee!
 


Davesnothere
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said by SCADAGeo:

said by Davesnothere:

So could any of your programmers be encouraged with Bagels ?

Or mayhaps with Krispy Kreme Doughnuts from the Penn Station food court ? - I personally am fond of their raspberry-filled ones.

Don't forget pizza, beer, and coffee!

[facepalm] >>> DAVE [/facepalm]