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« Response.Example of customer compensation »
This is a sub-selection from Hey


Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
Mississauga, ON
kudos:12
Reviews:
·TekSavvy DSL
·FreePhoneLine
·Rogers Hi-Speed
reply to annabelle

Re: Hey

said by annabelle:

Yeah, the restocking fee is garbage.

Im not sure why the rep stated up to 15 business days to get my internet up and running. I was assured that it would be a smooth transfer, so after that statement and with no internet for 4 days already, people can probably understand why i wanted to be refunded and take my service elsewhere.

The conversations were recorded on their end. I just made that statement obvious for the personnel at TekSavvy that wanted to confirm what i wrote to "improve their service". Actually everything i stated is in my account notes. The rep yesterday read aloud through the notes and verified that it was all true (4 day credit and free month) and then put me on hold only to come back to tell me nothing can be done.

They actually acknowledged that yup credit written here and here... please hold...

Sorry nothing we can do?

I'm pretty much asking because i've been in a huge debate about setting up a cable connection with TSI for quite some time now and i've been waiting over a year for things to "get better"
« Response.Example of customer compensation »
This is a sub-selection from Hey