said by annabelle:They actually acknowledged that yup credit written here and here... please hold...
Yeah, the restocking fee is garbage.
Im not sure why the rep stated up to 15 business days to get my internet up and running. I was assured that it would be a smooth transfer, so after that statement and with no internet for 4 days already, people can probably understand why i wanted to be refunded and take my service elsewhere.
The conversations were recorded on their end. I just made that statement obvious for the personnel at TekSavvy that wanted to confirm what i wrote to "improve their service". Actually everything i stated is in my account notes. The rep yesterday read aloud through the notes and verified that it was all true (4 day credit and free month) and then put me on hold only to come back to tell me nothing can be done.