said by annabelle:
Yeah the rep acknowledged the credits and offers and then put me on hold and came back to tell me nothing could be done on his end. He said I could try calling accounting next weekday, but the company is closed on new years eve and day.... And by Jan 2nd, i will have my rogers services back. Im using my phone data to write this reply since my internet got cut off (26 days of service). At least my phone data (koodo) is reliable.
I don't recommend that you set up services with TekSavvy because i had a terrible experience with them. However, I suggest you do your research and thoroughly read the posts before commiting. A lot of people have had delay in setting up their services, refunds or issues with customer service. The speed is also dependent on location so keep that in mind. There are also a lot of 'blackouts' in which regions with TekSavvy would have no service for a few days. None of this has happened to me with Rogers. It's frustrating dealing with these issues and then not getting reimbursement for their inefficiencies. Its also disappointing to see hear "there's nothing i can do right now. Please call back next week"
Well this is why i was askign about cable. I have had and have TSI DSL for going on 5 years. Rock solid but i had it installed when TSI was a baby compared to now. It was far more personal back in 07 dealing with the usual senior techs by name and if you called enough they knew who you were.
I've been waiting for cable to get a little more streamlined but it seems that's never happening. Obviously TSi relies on Rogers trucks to setup but i think it's how TSI handles the customer during the frustration that matters.
I had DSL installed 3 times. First address was smooth, wife was even impressed with how these guys were, (back when Rocky and Marc were teaming it while gabe fed them timbits every day to refuel) Moved to a townhouse and the move order was smooth, no issues what so ever. There were issues with that unit from the builder, so after a year of fighting with the builder we moved into a bigger unit. Move order completed with ease (slight hiccup but wiring issue was my problem and i fixed it)
And still strong to this day. Now mind you i haven't needed tech support for over 3 years now, but i know a lot has changed since i dealt with the new systems, new employees new everything.
Needless to say, i've been waiting for the cable side to be ironed out for over a year now and it's still a mess.