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annabelle

join:2012-12-29
Toronto, ON
Reviews:
·TekSavvy Cable

Example of customer compensation

This is the response from support staff in the TekSavvyDirect forum. If they checked the call recordings and notes, they would see that on Dec 2nd, a rep confirmed with senior management that i could indeed get everything refunded even modem albeit stocking and shipping fees. I've been told a lot of contradictory statements, so her claim about all the staff feeding me correct information seems quite inaccurate. She didn't even address the credits on my account. Thanks TekSavvy....

Hi There,

I'm very sorry you didn't have a good experience with us, unfortunately it looks like a snowball effect where the missed transfer trigged a multitude of issues. Everyone you spoke with did provide you with correct information. Unfortunately because you were cancelling a day before you going to be active we can't refund. Again, I wish there was more we could do but seeing the account everything that was done was the proper action.

If you have any further questions please feel free to either respond to this, or you can even call and speak to an agent at 1-877-779-1575.

Have a great day,
Liz
--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ
 »Official support in the forum
 
My response: Termination date is 30 days from activation as stated by the last rep i talked to. My services were activated on Dec 3rd as stated by the rep and terminated on Dec 28th. This is 26 days.



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

Thanks for the feedback Annabelle, I'll have my team look into this further.
--
Marc - CEO/TekSavvy


oneonthefly

join:2013-01-02
Whitby, ON

soo,.. as a single parent to three kids, iall they wanted and i could afford for xmas was internet serivce. I checked out tek sav. as seems like a good thing ? i checked the website to confirm service was available in my large centre (whitby ontario). i called the number and again they confirmed the install and availablilty. they sent me an invoice, and welcomed me to the tek sev. family in emails. i paid the invoice and modem costs, and was promised install for dec 28 2012. xmas morning all that was under the tree was a posterboard with Internet written on it by the kids. tek savey was delivering the connection dec 28, so they told me repeatedly. on dec 26 i get a phone call, saying, opps.. service you ordered, paid for, and we confirmed several times is not available in your area. then i recieved an email confirming me cancelling the service that i never did get. i had to break the news to three teens that this company, that claims to be diffrent, better, dependable, and no nonsense, let us down with false promises. so after let down i say, do i get my money back ? they say maybe, after i send back the modem i did not recieve yet. dec 29 i go to post office and refuse delivery of modem as per thier instructions. so now i sit and wait for some promised refund so i can actualy try to get serive elsewhere, and deliver the xmas gift that never was yet. thank you tek sevvey for wrecking a large part of our xmas. thank you for the let down due to your incopentence. i understand if service is not available in our area of 180,00 people, what i dont understand is why your website said sure, you took my money, made promises, made commitments, and then said oppss.. not our fault. i sent emails and i just get,.. opps not our fault. well the fake comitment that service was available in my area was not the fault of the grinch, but rather a compant that seems not to know their ass froma hole in the ground. i am not bitter, i am hurt that a company that promotes itself as caring, and you will be looked after seems to not give a rats ass..


annabelle

join:2012-12-29
Toronto, ON
Reviews:
·TekSavvy Cable

This is worse than my case. They didn't refund anything even after you sent the modem back?

You are entitled to a complete refund if you have not used their services or if the service cannot even be provided to you.

I think you should start your own post. TekSavvy only seems to compensate AFTER you waste a lot of time and energy. You need to clearly state dates and specific statements made in conversations with TekSavvy so that they can go through their notes and recordings and do nothing but return everything to you because everything is true. Do not settle for a restocking fee and make sure they take care of the shipping charges ($10 sent to you and sent back to them).

After this whole ordeal, I have been given back a cheque. I will make a detailed post outlining everything after the sum is in my account.

Perhaps you can request to talk to David. He was very friendly, was willing to admit the mistakes that his employees made and attempted to fix the issues I had instead of brushing me off like many of the other reps.



teksavvyhate

@teksavvy.com

Hi,

I had the WORST customer experience ever when signing up with the DSL plan. I finally filed a complain to Better Business Bureau in order to get all that I want to get off my chest. Roger was the second worst and had to gobble down a glass of red to calm my nerve but I really have to say Teksavvy are the worst for screw up the first order I made and then was force to pay for another "change of service" / activation fee for the one I want originally. What kind of world we live it. I seriously think there are some messed up heads in not only the management but those being guided by the shepherd. I don't think the complains being stated out unreasonable because if they were, people who are smart enjoy would be staying with Teksavvy but they are much smarter and follow their gut for something else.

I am at the point we I have a CHOICE now...Start.ca, Acanac.ca, xinflix.com are available to try out



mslofty

@teksavvy.com
reply to annabelle

Hi,

I had the WORST customer experience ever when signing up with the DSL plan. I finally filed a complain to Better Business Bureau in order to get all that I want to get off my chest. Roger was the second worst and had to gobble down a glass of red to calm my nerve but I really have to say Teksavvy are the worst for screw up the first order I made and then was force to pay for another "change of service" / activation fee for the one I want originally. What kind of world we live it. I seriously think there are some messed up heads in not only the management but those being guided by the shepherd. I don't think the complains being stated out unreasonable because if they were, people who are smart enjoy would be staying with Teksavvy but they are much smarter and follow their gut for something else.

I am at the point we I have a CHOICE now...Start.ca, Acanac.ca, xinflix.com are available to try out



mslofty

@teksavvy.com
reply to annabelle

Hi,

I had the WORST customer experience ever when signing up with the DSL plan. I finally filed a complain to Better Business Bureau in order to get all that I want to get off my chest. Roger was the second worst and had to gobble down a glass of red to calm my nerve but I really have to say Teksavvy are the worst for screw up the first order I made and then was force to pay for another "change of service" / activation fee for the one I want originally. What kind of world we live it. I seriously think there are some messed up heads in not only the management but those being guided by the shepherd. I don't think the complains being stated out unreasonable because if they were, people who are smart enjoy would be staying with Teksavvy but they are much smarter and follow their gut for something else.

I am at the point we I have a CHOICE now...Start.ca, Acanac.ca, xinflix.com are available to try out

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