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thender
Screen tycoon
Premium
join:2009-01-01
Brooklyn, NY
kudos:1

Awful business commercial service in Manhattan.

Verizon DSL was pretty bad, so we decided to switch to Time Warner business cable. I remote into the office machine late at night to get some work done. I noticed it was terribly slow.

Over $80/mo gets us this.


We get 6.7 mbps down still, but what is the use with worse than satellite latencies?

Does Time Warner actually expect us to pay for this?

--
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
Its a little hard to comment on the limited information posted. 6.7 down would be hard with latencies like that. You have a trace to see where the issue is? Is this something that is continual or just a one off? How were you remoting in?

Hob


thender
Screen tycoon
Premium
join:2009-01-01
Brooklyn, NY
kudos:1
I use radmin.

Getting better, but still disgusting. I've only had time warner set up for one day. It felt slow, but I didn't take time to do a formal check until just now.

[cmd]Tracing route to google.com [74.125.236.160]
over a maximum of 30 hops:

1 2 ms --
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Fleeced

join:2012-10-06
kudos:2
reply to thender
Looks like your log didn't post all the way.


mackey
Premium
join:2007-08-20
kudos:14
said by Fleeced:

Looks like your log didn't post all the way.

The DSLR forum software "ate" his "<" symbol. Here is what he posted:
said by thender:

I use radmin.

Getting better, but still disgusting. I've only had time warner set up for one day. It felt slow, but I didn't take time to do a formal check until just now.


Down to 279 ms. Still awful.



mackey
Premium
join:2007-08-20
kudos:14
reply to thender
said by thender:

Getting better, but still disgusting. I've only had time warner set up for one day. It felt slow, but I didn't take time to do a formal check until just now.

Unfortunately for you, that slowdown is clearly inside Google's network. The times are all <20 ms until well into Google's network.

Try changing your name servers. By using a different name server you might get a address in a different part of Google's network which isn't suffering from this problem.

If you could post traceroutes to other (non-Google) servers that would be great too.

/M


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
Agreed, no issues on the TWC network there, which would explain the speed test results.

Hob


thender
Screen tycoon
Premium
join:2009-01-01
Brooklyn, NY
kudos:1
reply to mackey
I was trying to make a phone call and I could barely hear anyone. I use voicepulse, and have a Cisco switch that has some good QoS for prioritizing VoIP packets. I also was not downloading anything at the time on any machine here.


Here the 2 ms to the router is from wi-fi. I get the same shit results on cat5.



--
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
That does not look so good.

Have you called in?

Hob


thender
Screen tycoon
Premium
join:2009-01-01
Brooklyn, NY
kudos:1
Yes. If I call at 6, I'm still on hold at 8, at which point it's time to leave.

I originally switched because verizon wouldn't waive the $150 installation fee for our new location. We were opening a second store and were going to get DSL there, they still wanted $150 for that $3 westell modem POS they give out and $150 for install. Time warner agreed to waive the fee for install and modem if we got two locations at the same time, so I switched. This is what I get for being cheap.
--
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
Do you have a sales executive you can hit up?

Business class right?

Hob


thender
Screen tycoon
Premium
join:2009-01-01
Brooklyn, NY
kudos:1
Business class.


hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:11
What does it look like without the router?
Someone is going to ask that at some point.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


thender
Screen tycoon
Premium
join:2009-01-01
Brooklyn, NY
kudos:1
Same thing.

This only happens after 8 PM. 8 PM to 4 AM is unusable. I'm not at work during this time, but I do a lot of work remoting into the office computer. Today was the first time it happened before closing, at 7:45 I was unable to conduct a phone call with ping times over 500 ms.

Can timewarner do anything for me if it is just an overloaded node in my area?
--
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DrDrew
That others may surf
Premium
join:2009-01-28
SoCal
kudos:20
Does anything on your network perform automated backups?