 thenderScreen tycoonPremium
join:2009-01-01
Brooklyn, NY
kudos:1 | Awful business commercial service in Manhattan.Verizon DSL was pretty bad, so we decided to switch to Time Warner business cable. I remote into the office machine late at night to get some work done. I noticed it was terribly slow.
Over $80/mo gets us this.
Pinging google.com [74.125.236.34] with 32 bytes of data:
Reply from 74.125.236.34: bytes=32 time=2074ms TTL=48
Reply from 74.125.236.34: bytes=32 time=2165ms TTL=48
Reply from 74.125.236.34: bytes=32 time=2077ms TTL=48
Reply from 74.125.236.34: bytes=32 time=2046ms TTL=48
Ping statistics for 74.125.236.34:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2046ms, Maximum = 2165ms, Average = 2090ms
We get 6.7 mbps down still, but what is the use with worse than satellite latencies?
Does Time Warner actually expect us to pay for this?
--
Macbook Screen Repair
Macbook LCDs for sale. |
|
 hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8 | Its a little hard to comment on the limited information posted. 6.7 down would be hard with latencies like that. You have a trace to see where the issue is? Is this something that is continual or just a one off? How were you remoting in?
Hob |
|
thenderScreen tycoonPremium
join:2009-01-01
Brooklyn, NY
kudos:1 | I use radmin.
Getting better, but still disgusting. I've only had time warner set up for one day. It felt slow, but I didn't take time to do a formal check until just now.
[cmd]Tracing route to google.com [74.125.236.160]
over a maximum of 30 hops:
1 2 ms --
Macbook Screen Repair
Macbook LCDs for sale. |
|
| reply to thender
Looks like your log didn't post all the way. |
|
|
|
| said by Fleeced:Looks like your log didn't post all the way.
The DSLR forum software "ate" his "<" symbol. Here is what he posted:
said by thender:I use radmin.
Getting better, but still disgusting. I've only had time warner set up for one day. It felt slow, but I didn't take time to do a formal check until just now.
Tracing route to google.com [74.125.236.160]
over a maximum of 30 hops:
1 2 ms <1 ms <1 ms 192.168.2.1
2 31 ms 27 ms 30 ms rrcs-24-103-44-129.nyc.biz.rr.com [24.103.44.129
]
3 11 ms 9 ms 11 ms gig-0-3-0-14-nycmnya-rtr1.nyc.rr.com [24.29.139.
86]
4 9 ms 10 ms 9 ms tenge-0-4-0-7-300-nycmnya-rtr2.nyc.rr.com [24.29
.119.130]
5 13 ms 15 ms 14 ms bun101.nycmnytg-rtr001.nyc.rr.com [184.152.112.1
07]
6 15 ms 15 ms 14 ms bun6-nycmnytg-rtr002.nyc.rr.com [24.29.148.250]
7 11 ms 15 ms 15 ms 107.14.19.24
8 24 ms 15 ms 15 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
9 15 ms 14 ms 14 ms 107.14.19.135
10 32 ms 37 ms 37 ms 66.109.9.66
11 16 ms 15 ms 17 ms 209.85.252.46
12 17 ms 18 ms 17 ms 72.14.236.98
13 532 ms 23 ms 34 ms 72.14.235.12
14 33 ms 31 ms 31 ms 72.14.239.66
15 83 ms 129 ms 84 ms 72.14.239.83
16 180 ms 177 ms 178 ms 64.233.174.177
17 195 ms 191 ms 181 ms 209.85.255.37
18 183 ms 189 ms 185 ms 64.233.175.2
19 1220 ms 346 ms 246 ms 66.249.94.105
20 289 ms 279 ms 278 ms 72.14.239.21
21 281 ms 279 ms 278 ms 209.85.240.145
22 278 ms 279 ms 278 ms maa03s16-in-f0.1e100.net [74.125.236.160]
Down to 279 ms. Still awful. |
|
| reply to thender
said by thender:Getting better, but still disgusting. I've only had time warner set up for one day. It felt slow, but I didn't take time to do a formal check until just now. Unfortunately for you, that slowdown is clearly inside Google's network. The times are all <20 ms until well into Google's network.
Try changing your name servers. By using a different name server you might get a address in a different part of Google's network which isn't suffering from this problem.
If you could post traceroutes to other (non-Google) servers that would be great too.
/M |
|
hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8 | Agreed, no issues on the TWC network there, which would explain the speed test results.
Hob |
|
thenderScreen tycoonPremium
join:2009-01-01
Brooklyn, NY
kudos:1 | reply to mackey
I was trying to make a phone call and I could barely hear anyone. I use voicepulse, and have a Cisco switch that has some good QoS for prioritizing VoIP packets. I also was not downloading anything at the time on any machine here.
Tracing route to yahoo.com [98.138.253.109]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.2.1
2 124 ms 443 ms 410 ms rrcs-24-103-44-129.nyc.biz.rr.com [24.103.44.129
]
3 385 ms 404 ms 538 ms gig-0-3-0-14-nycmnya-rtr1.nyc.rr.com [24.29.139.
86]
4 209 ms 350 ms 418 ms tenge-0-4-0-7-300-nycmnya-rtr2.nyc.rr.com [24.29
.119.130]
5 297 ms 182 ms 143 ms bun101.nycmnytg-rtr001.nyc.rr.com [184.152.112.1
07]
6 305 ms 322 ms 324 ms bun6-nycmnytg-rtr002.nyc.rr.com [24.29.148.250]
7 245 ms 32 ms 28 ms 107.14.19.24
8 544 ms 693 ms 851 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
9 634 ms 578 ms 955 ms ae-1-0.pr0.dca20.tbone.rr.com [66.109.6.167]
10 781 ms 533 ms 330 ms 66.109.9.163
11 684 ms 622 ms 928 ms as-0.pat2.da3.yahoo.com [216.115.101.155]
12 677 ms 766 ms 797 ms ae-7.pat1.nez.yahoo.com [216.115.104.124]
13 942 ms 470 ms 289 ms ae-5.pat2.nez.yahoo.com [216.115.96.70]
14 546 ms 773 ms 564 ms xe-7-0-0.clr2-a-gdc.ne1.yahoo.com [98.138.0.27]
15 705 ms 769 ms 636 ms xe-7-0-0.clr2-a-gdc.ne1.yahoo.com [98.138.0.27]
16 288 ms 321 ms 450 ms po-14.bas1-7-prd.ne1.yahoo.com [98.138.240.14]
17 307 ms 430 ms 536 ms ir1.fp.vip.ne1.yahoo.com [98.138.253.109]
Trace complete.
Here the 2 ms to the router is from wi-fi. I get the same shit results on cat5.
Tracing route to rossmanngroup.com [69.160.58.168]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 192.168.2.1
2 385 ms 283 ms 395 ms rrcs-24-103-44-129.nyc.biz.rr.com [24.103.44.129
]
3 292 ms 183 ms 387 ms gig-0-3-0-14-nycmnya-rtr1.nyc.rr.com [24.29.139.
86]
4 122 ms 32 ms 62 ms tenge-0-4-0-7-300-nycmnya-rtr2.nyc.rr.com [24.29
.119.130]
5 409 ms 235 ms 222 ms bun101.nycmnytg-rtr001.nyc.rr.com [184.152.112.1
07]
6 198 ms 429 ms 32 ms bun6-nycmnytg-rtr002.nyc.rr.com [24.29.148.250]
7 273 ms 420 ms 370 ms 107.14.19.24
8 372 ms 341 ms 133 ms ae-1-0.pr0.nyc30.tbone.rr.com [66.109.6.161]
9 * * 466 ms ae9.edge3.Newark1.Level3.net [4.68.63.21]
10 389 ms 278 ms 190 ms ae-31-51.ebr1.Newark1.Level3.net [4.69.156.30]
11 333 ms 277 ms 390 ms ae-2-2.ebr1.NewYork1.Level3.net [4.69.132.97]
12 185 ms 450 ms 345 ms ae-7-7.car2.Detroit1.Level3.net [4.69.133.249]
13 346 ms 241 ms 355 ms ae-11-11.car1.Detroit1.Level3.net [4.69.133.245]
14 459 ms 242 ms 405 ms NEXCESS.car1.Detroit1.Level3.net [4.53.76.118]
15 447 ms 356 ms 80 ms rossmanngroup.com [69.160.58.168]
Trace complete.
Tracing route to www.dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.2.1
2 465 ms 468 ms 452 ms rrcs-24-103-44-129.nyc.biz.rr.com [24.103.44.129
]
3 330 ms 114 ms 278 ms gig-0-3-0-14-nycmnya-rtr1.nyc.rr.com [24.29.139.
86]
4 66 ms 402 ms 84 ms tenge-0-4-0-7-300-nycmnya-rtr2.nyc.rr.com [24.29
.119.130]
5 40 ms 382 ms 96 ms bun101.nycmnytg-rtr001.nyc.rr.com [184.152.112.1
07]
6 444 ms 512 ms 443 ms bun6-nycmnytg-rtr002.nyc.rr.com [24.29.148.250]
7 402 ms 236 ms 355 ms ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
8 486 ms 395 ms 276 ms ae-1-0.pr0.nyc30.tbone.rr.com [66.109.6.161]
9 259 ms 19 ms 15 ms xe-5-0-6.ar2.ewr1.us.nlayer.net [69.31.94.57]
10 484 ms 442 ms 48 ms as8001.xe-3-0-6.ar2.ewr1.us.nlayer.net [69.31.95
.130]
11 514 ms 303 ms 34 ms 0.e1-4.tbr1.oct.nac.net [209.123.10.122]
12 225 ms 20 ms 75 ms vlan804.esd1.oct.nac.net [209.123.10.2]
13 590 ms 27 ms 269 ms www.dslreports.com [209.123.109.175]
Trace complete.
--
Macbook Screen Repair
Macbook LCDs for sale. |
|
hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8 | That does not look so good.
Have you called in?
Hob |
|
thenderScreen tycoonPremium
join:2009-01-01
Brooklyn, NY
kudos:1 | Yes. If I call at 6, I'm still on hold at 8, at which point it's time to leave.
I originally switched because verizon wouldn't waive the $150 installation fee for our new location. We were opening a second store and were going to get DSL there, they still wanted $150 for that $3 westell modem POS they give out and $150 for install. Time warner agreed to waive the fee for install and modem if we got two locations at the same time, so I switched. This is what I get for being cheap. 
--
Macbook Screen Repair
Macbook LCDs for sale. |
|
hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8 | Do you have a sales executive you can hit up?
Business class right?
Hob |
|
thenderScreen tycoonPremium
join:2009-01-01
Brooklyn, NY
kudos:1 | Business class. |
|
hobgoblinSortof AgoblinPremium
join:2001-11-25
Orchard Park, NY
kudos:8 | What does it look like without the router?
Someone is going to ask that at some point.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
|
|
thenderScreen tycoonPremium
join:2009-01-01
Brooklyn, NY
kudos:1 | Same thing.
This only happens after 8 PM. 8 PM to 4 AM is unusable. I'm not at work during this time, but I do a lot of work remoting into the office computer. Today was the first time it happened before closing, at 7:45 I was unable to conduct a phone call with ping times over 500 ms.
Can timewarner do anything for me if it is just an overloaded node in my area?
--
Macbook Screen Repair
Macbook LCDs for sale. |
|
 DrDrewSo that others may surf.
join:2009-01-28
SoCal
kudos:8 | Does anything on your network perform automated backups? |
|
