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thender
Screen tycoon
Premium Member
join:2009-01-01
Brooklyn, NY

thender

Premium Member

Awful business commercial service in Manhattan.

Verizon DSL was pretty bad, so we decided to switch to Time Warner business cable. I remote into the office machine late at night to get some work done. I noticed it was terribly slow.

Over $80/mo gets us this.

Pinging google.com [74.125.236.34] with 32 bytes of data:
Reply from 74.125.236.34: bytes=32 time=2074ms TTL=48
Reply from 74.125.236.34: bytes=32 time=2165ms TTL=48
Reply from 74.125.236.34: bytes=32 time=2077ms TTL=48
Reply from 74.125.236.34: bytes=32 time=2046ms TTL=48
 
Ping statistics for 74.125.236.34:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 2046ms, Maximum = 2165ms, Average = 2090ms
 

We get 6.7 mbps down still, but what is the use with worse than satellite latencies?

Does Time Warner actually expect us to pay for this?

hobgoblin
Sortof Agoblin
Premium Member
join:2001-11-25
Orchard Park, NY

hobgoblin

Premium Member

Its a little hard to comment on the limited information posted. 6.7 down would be hard with latencies like that. You have a trace to see where the issue is? Is this something that is continual or just a one off? How were you remoting in?

Hob

thender
Screen tycoon
Premium Member
join:2009-01-01
Brooklyn, NY

thender

Premium Member

I use radmin.

Getting better, but still disgusting. I've only had time warner set up for one day. It felt slow, but I didn't take time to do a formal check until just now.

[cmd]Tracing route to google.com [74.125.236.160]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.2.1
2 31 ms 27 ms 30 ms rrcs-24-103-44-129.nyc.biz.rr.com [24.103.44.129
]
3 11 ms 9 ms 11 ms gig-0-3-0-14-nycmnya-rtr1.nyc.rr.com [24.29.139.
86]
4 9 ms 10 ms 9 ms tenge-0-4-0-7-300-nycmnya-rtr2.nyc.rr.com [24.29
.119.130]
5 13 ms 15 ms 14 ms bun101.nycmnytg-rtr001.nyc.rr.com [184.152.112.1
07]
6 15 ms 15 ms 14 ms bun6-nycmnytg-rtr002.nyc.rr.com [24.29.148.250]

7 11 ms 15 ms 15 ms 107.14.19.24
8 24 ms 15 ms 15 ms ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
9 15 ms 14 ms 14 ms 107.14.19.135
10 32 ms 37 ms 37 ms 66.109.9.66
11 16 ms 15 ms 17 ms 209.85.252.46
12 17 ms 18 ms 17 ms 72.14.236.98
13 532 ms 23 ms 34 ms 72.14.235.12
14 33 ms 31 ms 31 ms 72.14.239.66
15 83 ms 129 ms 84 ms 72.14.239.83
16 180 ms 177 ms 178 ms 64.233.174.177
17 195 ms 191 ms 181 ms 209.85.255.37
18 183 ms 189 ms 185 ms 64.233.175.2
19 1220 ms 346 ms 246 ms 66.249.94.105
20 289 ms 279 ms 278 ms 72.14.239.21
21 281 ms 279 ms 278 ms 209.85.240.145
22 278 ms 279 ms 278 ms maa03s16-in-f0.1e100.net [74.125.236.160]
[/cmd]

Down to 279 ms. Still awful.
Fleeced
join:2012-10-06

Fleeced to thender

Member

to thender
Looks like your log didn't post all the way.

mackey
Premium Member
join:2007-08-20

mackey

Premium Member

said by Fleeced:

Looks like your log didn't post all the way.

The DSLR forum software "ate" his "<" symbol. Here is what he posted:
said by thender:

I use radmin.

Getting better, but still disgusting. I've only had time warner set up for one day. It felt slow, but I didn't take time to do a formal check until just now.

Tracing route to google.com [74.125.236.160]
over a maximum of 30 hops:
 
  1     2 ms    <1 ms    <1 ms  192.168.2.1
  2    31 ms    27 ms    30 ms  rrcs-24-103-44-129.nyc.biz.rr.com [24.103.44.129
]
  3    11 ms     9 ms    11 ms  gig-0-3-0-14-nycmnya-rtr1.nyc.rr.com [24.29.139.
86]
  4     9 ms    10 ms     9 ms  tenge-0-4-0-7-300-nycmnya-rtr2.nyc.rr.com [24.29
.119.130]
  5    13 ms    15 ms    14 ms  bun101.nycmnytg-rtr001.nyc.rr.com [184.152.112.1
07]
  6    15 ms    15 ms    14 ms  bun6-nycmnytg-rtr002.nyc.rr.com [24.29.148.250]
 
  7    11 ms    15 ms    15 ms  107.14.19.24
  8    24 ms    15 ms    15 ms  ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
  9    15 ms    14 ms    14 ms  107.14.19.135
 10    32 ms    37 ms    37 ms  66.109.9.66
 11    16 ms    15 ms    17 ms  209.85.252.46
 12    17 ms    18 ms    17 ms  72.14.236.98
 13   532 ms    23 ms    34 ms  72.14.235.12
 14    33 ms    31 ms    31 ms  72.14.239.66
 15    83 ms   129 ms    84 ms  72.14.239.83
 16   180 ms   177 ms   178 ms  64.233.174.177
 17   195 ms   191 ms   181 ms  209.85.255.37
 18   183 ms   189 ms   185 ms  64.233.175.2
 19  1220 ms   346 ms   246 ms  66.249.94.105
 20   289 ms   279 ms   278 ms  72.14.239.21
 21   281 ms   279 ms   278 ms  209.85.240.145
 22   278 ms   279 ms   278 ms  maa03s16-in-f0.1e100.net [74.125.236.160]
 

Down to 279 ms. Still awful.

mackey

mackey to thender

Premium Member

to thender
said by thender:

Getting better, but still disgusting. I've only had time warner set up for one day. It felt slow, but I didn't take time to do a formal check until just now.

Unfortunately for you, that slowdown is clearly inside Google's network. The times are all <20 ms until well into Google's network.

Try changing your name servers. By using a different name server you might get a address in a different part of Google's network which isn't suffering from this problem.

If you could post traceroutes to other (non-Google) servers that would be great too.

/M

hobgoblin
Sortof Agoblin
Premium Member
join:2001-11-25
Orchard Park, NY

hobgoblin

Premium Member

Agreed, no issues on the TWC network there, which would explain the speed test results.

Hob

thender
Screen tycoon
Premium Member
join:2009-01-01
Brooklyn, NY

thender to mackey

Premium Member

to mackey
I was trying to make a phone call and I could barely hear anyone. I use voicepulse, and have a Cisco switch that has some good QoS for prioritizing VoIP packets. I also was not downloading anything at the time on any machine here.

Tracing route to yahoo.com [98.138.253.109]
over a maximum of 30 hops:
 
  1     1 ms     1 ms     1 ms  192.168.2.1
  2   124 ms   443 ms   410 ms  rrcs-24-103-44-129.nyc.biz.rr.com [24.103.44.129
]
  3   385 ms   404 ms   538 ms  gig-0-3-0-14-nycmnya-rtr1.nyc.rr.com [24.29.139.
86]
  4   209 ms   350 ms   418 ms  tenge-0-4-0-7-300-nycmnya-rtr2.nyc.rr.com [24.29
.119.130]
  5   297 ms   182 ms   143 ms  bun101.nycmnytg-rtr001.nyc.rr.com [184.152.112.1
07]
  6   305 ms   322 ms   324 ms  bun6-nycmnytg-rtr002.nyc.rr.com [24.29.148.250]
 
  7   245 ms    32 ms    28 ms  107.14.19.24
  8   544 ms   693 ms   851 ms  ae-4-0.cr0.dca20.tbone.rr.com [66.109.6.28]
  9   634 ms   578 ms   955 ms  ae-1-0.pr0.dca20.tbone.rr.com [66.109.6.167]
 10   781 ms   533 ms   330 ms  66.109.9.163
 11   684 ms   622 ms   928 ms  as-0.pat2.da3.yahoo.com [216.115.101.155]
 12   677 ms   766 ms   797 ms  ae-7.pat1.nez.yahoo.com [216.115.104.124]
 13   942 ms   470 ms   289 ms  ae-5.pat2.nez.yahoo.com [216.115.96.70]
 14   546 ms   773 ms   564 ms  xe-7-0-0.clr2-a-gdc.ne1.yahoo.com [98.138.0.27]
 
 15   705 ms   769 ms   636 ms  xe-7-0-0.clr2-a-gdc.ne1.yahoo.com [98.138.0.27]
 
 16   288 ms   321 ms   450 ms  po-14.bas1-7-prd.ne1.yahoo.com [98.138.240.14]
 17   307 ms   430 ms   536 ms  ir1.fp.vip.ne1.yahoo.com [98.138.253.109]
 
Trace complete.
 

Here the 2 ms to the router is from wi-fi. I get the same shit results on cat5.

Tracing route to rossmanngroup.com [69.160.58.168]
over a maximum of 30 hops:
 
  1     2 ms     1 ms     1 ms  192.168.2.1
  2   385 ms   283 ms   395 ms  rrcs-24-103-44-129.nyc.biz.rr.com [24.103.44.129
]
  3   292 ms   183 ms   387 ms  gig-0-3-0-14-nycmnya-rtr1.nyc.rr.com [24.29.139.
86]
  4   122 ms    32 ms    62 ms  tenge-0-4-0-7-300-nycmnya-rtr2.nyc.rr.com [24.29
.119.130]
  5   409 ms   235 ms   222 ms  bun101.nycmnytg-rtr001.nyc.rr.com [184.152.112.1
07]
  6   198 ms   429 ms    32 ms  bun6-nycmnytg-rtr002.nyc.rr.com [24.29.148.250]
 
  7   273 ms   420 ms   370 ms  107.14.19.24
  8   372 ms   341 ms   133 ms  ae-1-0.pr0.nyc30.tbone.rr.com [66.109.6.161]
  9     *        *      466 ms  ae9.edge3.Newark1.Level3.net [4.68.63.21]
 10   389 ms   278 ms   190 ms  ae-31-51.ebr1.Newark1.Level3.net [4.69.156.30]
 11   333 ms   277 ms   390 ms  ae-2-2.ebr1.NewYork1.Level3.net [4.69.132.97]
 12   185 ms   450 ms   345 ms  ae-7-7.car2.Detroit1.Level3.net [4.69.133.249]
 13   346 ms   241 ms   355 ms  ae-11-11.car1.Detroit1.Level3.net [4.69.133.245]
 
 14   459 ms   242 ms   405 ms  NEXCESS.car1.Detroit1.Level3.net [4.53.76.118]
 15   447 ms   356 ms    80 ms  rossmanngroup.com [69.160.58.168]
 
Trace complete.
 

Tracing route to www.dslreports.com [209.123.109.175]
over a maximum of 30 hops:
 
  1     1 ms     1 ms     1 ms  192.168.2.1
  2   465 ms   468 ms   452 ms  rrcs-24-103-44-129.nyc.biz.rr.com [24.103.44.129
]
  3   330 ms   114 ms   278 ms  gig-0-3-0-14-nycmnya-rtr1.nyc.rr.com [24.29.139.
86]
  4    66 ms   402 ms    84 ms  tenge-0-4-0-7-300-nycmnya-rtr2.nyc.rr.com [24.29
.119.130]
  5    40 ms   382 ms    96 ms  bun101.nycmnytg-rtr001.nyc.rr.com [184.152.112.1
07]
  6   444 ms   512 ms   443 ms  bun6-nycmnytg-rtr002.nyc.rr.com [24.29.148.250]
 
  7   402 ms   236 ms   355 ms  ae-4-0.cr0.nyc30.tbone.rr.com [66.109.6.78]
  8   486 ms   395 ms   276 ms  ae-1-0.pr0.nyc30.tbone.rr.com [66.109.6.161]
  9   259 ms    19 ms    15 ms  xe-5-0-6.ar2.ewr1.us.nlayer.net [69.31.94.57]
 10   484 ms   442 ms    48 ms  as8001.xe-3-0-6.ar2.ewr1.us.nlayer.net [69.31.95
.130]
 11   514 ms   303 ms    34 ms  0.e1-4.tbr1.oct.nac.net [209.123.10.122]
 12   225 ms    20 ms    75 ms  vlan804.esd1.oct.nac.net [209.123.10.2]
 13   590 ms    27 ms   269 ms  www.dslreports.com [209.123.109.175]
 
Trace complete.
 

hobgoblin
Sortof Agoblin
Premium Member
join:2001-11-25
Orchard Park, NY

hobgoblin

Premium Member

That does not look so good.

Have you called in?

Hob

thender
Screen tycoon
Premium Member
join:2009-01-01
Brooklyn, NY

thender

Premium Member

Yes. If I call at 6, I'm still on hold at 8, at which point it's time to leave.

I originally switched because verizon wouldn't waive the $150 installation fee for our new location. We were opening a second store and were going to get DSL there, they still wanted $150 for that $3 westell modem POS they give out and $150 for install. Time warner agreed to waive the fee for install and modem if we got two locations at the same time, so I switched. This is what I get for being cheap.

hobgoblin
Sortof Agoblin
Premium Member
join:2001-11-25
Orchard Park, NY

hobgoblin

Premium Member

Do you have a sales executive you can hit up?

Business class right?

Hob

thender
Screen tycoon
Premium Member
join:2009-01-01
Brooklyn, NY

thender

Premium Member

Business class.

hobgoblin
Sortof Agoblin
Premium Member
join:2001-11-25
Orchard Park, NY

hobgoblin

Premium Member

What does it look like without the router?
Someone is going to ask that at some point.

Hob

thender
Screen tycoon
Premium Member
join:2009-01-01
Brooklyn, NY

thender

Premium Member

Same thing.

This only happens after 8 PM. 8 PM to 4 AM is unusable. I'm not at work during this time, but I do a lot of work remoting into the office computer. Today was the first time it happened before closing, at 7:45 I was unable to conduct a phone call with ping times over 500 ms.

Can timewarner do anything for me if it is just an overloaded node in my area?

DocDrew
How can I help?
Premium Member
join:2009-01-28
SoCal

DocDrew

Premium Member

Does anything on your network perform automated backups?