dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
1481
share rss forum feed

ana1970

join:2004-03-27
Stoney Creek, ON

[TV] Fibe TV & riser problem

I got Fibe TV & Fibe Internet at the end of October and we have had nothing but problems. The internet is working but our tv has been up and down since we got it. We have had 6 techs over and all useless all doing the same and telling us the same. The last tech finally said its time for a tier 3 or tier 4 specialist to come over and check out the wires in the condo. The building is cogeco hard wired and only one Bell jack in every condo. So I know that is the problem.
We haven't had tv since Dec 23 and tier 1 & tier 2 useless and have closed many tickets. Finally Tier 2 Daniel has sent "a team" on Dec 31.
After my babbling on and on...I want to know what can they can. I have to call customer service next week and demand a supervisor to fix my bill.

thanks for reading
deborah



Glen1
These Are The Good Ol' Days.
Premium,MVM
join:2002-05-24
GTA Canada
kudos:8

1 edit

I had to read your post over a few times...do you have one dsl service or 2 in the unit? You said your internet was up but your TV was not working...please clarify.


ns1225

join:2010-12-30
Montreal, QC
Reviews:
·Bell Sympatico
reply to ana1970

With 6 technicians over I assume it can't be a modem, set-top box, or connectors issue. If the internet is fast, eg. Fibe 15, then it should be something at the remote (the unit where the phone wires terminate on Bell's side) not sending out TV signals.

said by ana1970:

The building is cogeco hard wired and only one Bell jack in every condo. So I know that is the problem.

That shouldn't be an issue, most apts/condos have a single entry jack for cable & Bell telephone.

ana1970

join:2004-03-27
Stoney Creek, ON
reply to ana1970

I have Fibe Internet 15 which is running fast and smooth. I have Bell home phone line too and no problems. Just when I turn on the bell whole pvr box I get a blue Fibe Tv Screen and its on both boxes. And tomorrow is the appointment so I hope they do bring a team last time they brought a team it was for training purposes and they were useless.. I hope its something that can be fixed in one day.



problem solv

@bell.ca
reply to ana1970

its the remote.
your /36 vlan for tv is not provisioned properly.
the next tech that shows up tell him to call into help desk and have them look at it on their end if he cant do it from web care.
he'll know what this means.



coaxguy

join:2009-07-29
kudos:1
Reviews:
·Bell Fibe
·Start Communicat..
reply to ana1970

That, or since its hard wired for Cogeco, I have a feeling there may be a non HPNA splitter behind a wall plate or at a demarc. Especially if your coax is run in a series (splitter behing EACH wall plate).

Insist that they look behind ever wall plate and check every splitter.



Anonymuss

@rogers.com

said by coaxguy:

That, or since its hard wired for Cogeco, I have a feeling there may be a non HPNA splitter behind a wall plate or at a demarc. Especially if your coax is run in a series (splitter behing EACH wall plate).

Insist that they look behind ever wall plate and check every splitter.

No, don't insist that they do that.

Don't waste a technicians time by having him do all sorts of things that you think may be the problem, because the tech may already have seen this before and may know exactly what's causing it.

SUGGEST it as a possible source of the problem, but don't waste his time ensuring he opens every wall plate cause some guy on the internet told you to. Everything on the internet is true right?


coaxguy

join:2009-07-29
kudos:1
Reviews:
·Bell Fibe
·Start Communicat..

said by Anonymuss :

said by coaxguy:

That, or since its hard wired for Cogeco, I have a feeling there may be a non HPNA splitter behind a wall plate or at a demarc. Especially if your coax is run in a series (splitter behing EACH wall plate).

Insist that they look behind ever wall plate and check every splitter.

No, don't insist that they do that.

Don't waste a technicians time by having him do all sorts of things that you think may be the problem, because the tech may already have seen this before and may know exactly what's causing it.

SUGGEST it as a possible source of the problem, but don't waste his time ensuring he opens every wall plate cause some guy on the internet told you to. Everything on the internet is true right?

No. Like I said, insist to check wall plates. I'm speaking as a BTS tech who sees this issue a lot since fibe tv launched in Niagara.