| Slow internet speeds at night I seem to be getting slow internet speeds at night every since 6 months now. I have had several techs come over to the house on several occasions only to tell me that my signal is fine and even had TAM techs go to the pole to check out the connection with no response back each time, assuming they found nothing wrong.
I am paying for 100 Mbps down and 5 Mbps up. The DL usually is strong from 6 am - 7 pm then the connection starts to drop and usually reaches it's worst around 8-12 am.
here's a speedtest
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nahrah
join:2012-11-09
Hesperia, CA | 
Back to sluggish internet |
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 BF69Premium
join:2004-07-28
Camden, TN
1 edit | reply to nahrah
Re: Slow internet speeds at night said by nahrah: Verizon is going to roll out Fios in my area in 2013 after putting a hold on it. Where did you read that? As far as I know Verizon is done with their FiOS build-out for the foreseeable future except for areas where they are contractually obligated to build out. And I don't remember any place in California being one of them.
By the way here is their pricing. This is 2 year contract pricing, $5 more without a contract.
15/5 - $70
50/25 - $80
75/35 - $90
150/65 - $100
300/65 - $210
Now their 150/65 tier beats Charter's 100/5 tier for sure. But their 15/5 pricing is a joke. And people come here and complain that CHARTER doesn't have any low price internet tiers. |
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Razoul
join:2012-10-09
Crestline, CA Reviews:
 ·Charter
| reply to nahrah
said by nahrah:I too have this problem again. I've had 4 tech visit, new underground from street to house, and new connectors and signal check. Turn out the node I was on was overloaded, so they moved me to a new one. To top it off they just barely fixed it now its back to sluggish speed between 8pm-12am. I have the same internet speed subscription as you too. If Fios was available in my area I would drop charter in a heartbeat. Supposedly, Verizon is going to roll out Fios in my area in 2013 after putting a hold on it.
Also @BF69 - they're stilled rolling out FiOS in contractually agreed areas afaik, just because they won't roll out to any new areas doesn't mean they don't have to finish lighting up areas they promised to do.
nahrah, I've seen them stringing fiber down off Rock Springs Rd a month or two back. I know it's the extreme edge of Hesperia almost to Apple Valley, but they're definitely still putting FiOS out in the area. |
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| reply to BETA
So, does my modem stats check out fine? If a congested node is the issue. I remember one TAM technician alluding to this might being the issue, but that was months ago. Anyways, can I get charter to get me on a different node perhaps? |
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nahrah
join:2012-11-09
Hesperia, CA | reply to Razoul
Thats the funny thing, I'm off main st right by the 15 freeway, in the fairly new housing development and I don't have Fios, yet 2-3mi east on Main St they do.
@BF69 I spoke with a representative in person, that had setup a little booth inside Walmart. Said if they gain enough interest they will re roll out Fios in the area in 2013. |
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nahrah
join:2012-11-09
Hesperia, CA | reply to BETA
I'd say your power level is a little to high needs to be closer to 0. But if a tech or phone rep check it, its within their operating range.
Doesn't hurt to try, but it might take awhile. The only way my issue was looked into was talking to charter direct rep on this forum. Charter Abby even had maintenance Supervisor call me and explained the issue and how they resolve it. Sadly charter has terminated the social media department earlier this month. I'm pretty sure you know the routine of talking to a phone rep by now, reboot> check cables> check signals> tech visit> tech checks signal> everything ok> little being done.
So basically, I'm back to square one with this issue with charter. It didn't last 2 weeks and the problem came back. I'm pretty sure its a congested node again. |
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| yep, been through the cycle way too many times and the lightbulb hit me last night that is why I posted here. It's annoying that I contact the district manager directly and even he brushes me off.
Anyways, I don't want to waste any more time than I have, how do I get charter direct to address my issue? |
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nahrah
join:2012-11-09
Hesperia, CA | Basically you can't since charter terminated their social media department. Charter direct was part of that department along with twitter, and Facebook. Its going to be hard, only thing I can suggest is try to get your issue escalated and if they send a tech out ask for a supervisor. I might have to do the same soon but waiting till after the new year rings in. |
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Reviews:
 ·DIRECTV
| reply to BF69
said by BF69:
Now their 150/65 tier beats Charter's 100/5 tier for sure. But their 15/5 pricing is a joke. And people come here and complain that CHARTER doesn't have any low price internet tiers.
Yeah, so Charter is less reprehensible because they goose the customer a "bit less" then the competitor? LOL
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Reviews:
·DIRECTV
| reply to nahrah
said by nahrah:Basically you can't since charter terminated their social media department. Charter direct was part of that department along with twitter, and Facebook. Its going to be hard, only thing I can suggest is try to get your issue escalated and if they send a tech out ask for a supervisor. I might have to do the same soon but waiting till after the new year rings in.
Actually contact Charter and inform that you will be contacting the FCC about the issues, along with your area's public utility commission. You should probably send this by snail mail to the executive offices return receipt requested. I think that will get them off their butts rather fast.
It appears that the new manglement is going to play hard ball with customers now so we will have to return the favor in kind. |
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| reply to nahrah
Re: Slow internet speeds at night Seems like you other guys with Charter have noticed their downgrade in customer service. Ever since I had the tech come in trying to charge me for not have some "wire maintenance" it went downhill from there. To this day, 6 months later my issue has been bounced around until the ball lies flat, only for me to get fed up again and start my surge of complains and now the ball is bouncing again but I don't want it to fall flat again.
You guys do propose some very good ideas. I think I will actually write a formal complain to them and try to escalate this and hopefully at least get changed to a decent node. |
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nahrah
join:2012-11-09
Hesperia, CA | I had great service for a year, Nov. 2012 to be exact. From there everything went down hill a month gone by and nothing was getting resolved. Finally bit the bullet and contacted charter direct before they got eliminated and my issue was fixed within a matter of days. Now its back to same issue. They also tried to pull a fast one on me and charge me for a service call when I had wire maintenance on my subscription. |
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| reply to horseathalt7
said by horseathalt7 
Yeah, so Charter is less reprehensible because they goose the customer a "bit less" then the competitor? LOL
In areas where Charter may actually have some competition, I bet they don't goose some one as much. Funny thing is, if you've ever noticed, is that Charter is not in many areas where they actually have decent direct competition. I'm not counting your basic DSL either.
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| I managed to get a hold of the area superviser or whatever; David benjamin, called him up, he told me to email him my info which I did, got a reply this morning that he will be looking into the matter.
We will see how this goes, but seeing at what has been done, or lack of, I don't have high hopes. Charter has gone down the toilet. |
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| I have reached out to David via email and by phone and no answers or reply. I guess Charter is in a period where it wants to tonally disregard its customers. I think it's time to send an informal complaint, this slow internet issue due to overloaded nodes is unacceptable. |
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| Contact your local Public Utilities Commission and file a complaint with them. That will get them off their butts |
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Reviews:
·DIRECTV
| said by Strange Data:Contact your local Public Utilities Commission and file a complaint with them. That will get them off their butts
Yes, unfortunately it appears that Charter is going the way of ATT or even worse.
Only thing that will get their attention is having the PUC or FCC get on them. |
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