Reading a code for free is often not worth what you pay for it.
I agree, the systems like my tech uses is more sophisticated and vehicle specific then the ones at the parts stores. But in this particular case, I question what the added value was, particularly at $167.00. -- Buckle Up. It makes it harder for the aliens to suck you out of your car.
There needs to be more communication, and hopefully (earned) trust between the tech/shop and customer.
I agree. In this case, an eighty-something lady who knows nothing about cars and depends on a shop's communications, discretion and integrity deserved a bit more than what she got. -- Buckle Up. It makes it harder for the aliens to suck you out of your car.